0 Replies Latest reply on Jun 10, 2014 4:19 AM by wenbobr

    I recently bought a KoboGlo ereader. Several days ago I bought an ebook from Booktopia. However I was unable to download the ebook onto my new ereader. I was told that I needed to load Adobe DRM which I did. When I contacted Booktopia they told me that wh

    wenbobr

      I recently bought a KoboGlo ereader. Several days ago I bought an ebook from Booktopia. However I was unable to download the ebook onto my new ereader. I was told that I needed to load Adobe DRM which I did. When I contacted Booktopia they told me that when I authorised my Adobe DRM I should have  "select 'Booktopia' next to Vendor ID, and then log in using your Booktopia account details ie email address wenbobr@bigpond.net.au and your Booktopia password as the password."

      I erased my Adobe DRM software from my computer and reloaded it but I seem to be unable to convince your software that I want to start over... it keeps telling me that I am using an ID and password that was used to authorise another computer!

      What do I do?


      A frustrated customer!

      Bob Ross

      wenbobr@bigpond.net.au