4 Replies Latest reply on Aug 12, 2014 12:31 PM by liz123123123

    Can't Cancel My Plan, i keep going in a loop :(

    gencedric

      Ok, so i was using creative cloud for graphics, ect. using the student edition, and now that school is over and such, i dont need it.

       

      Im trying to cancel my plan, but the adobe instructions are not up to date, and i just cant cancel my plan, i keep going in a loop!

       

      Let me show you:

      Screen Shot 2014-06-10 at 4.40.59 PM.png

      ^ Thats what adobe thinks your supposted to be doing or something

       

      This is what accually happens:

       

      Screen Shot 2014-06-10 at 4.44.51 PM.png

      That is the home page. Notice the cedric clyburn at the top right

      Screen Shot 2014-06-10 at 4.46.26 PM.png

      ^ Instead of saying "My Account" It says Plans & Profile

       

      Now, when i go to that page and click "Cancel Plan", it comes up with this

      Plan info.png

      -different than what adobe says

      When i go click contact customer support, i go click on "End plan", and get redirected here, at the start:

      Screen Shot 2014-06-10 at 4.40.59 PM.png

       

      So basically its a loop

       

      If someone can help me cancel my plan or something, it would really help :/

       

      Thanks...

       

      -cedric