2 Replies Latest reply on Jun 13, 2014 10:33 AM by k3n12ock

    ObjectModel.dll causing InDesign CC to crash.

    k3n12ock Level 1

      We recently reinstalled Adobe Creative Cloud InDesign on a users' computer. Every time we open a project directly, it crashes; however if you open InDesign and then open the project, it works fine. Not sure as to why it's happening. Photoshop and other programs have no issues. I copied the errors down and will post here. Maybe someone can help. I did notice something about "ObjectModel.dll" seeing that it is the issue.


      The computer is running Windows 7 Pro x64.

      Adobe Creative Cloud w/ all installed software up to date.

      The following is the info I that was given. Hopefully someone can help.

       

      Problem signature:

        Problem Event Name:    APPCRASH

        Application Name:    InDesign.exe

        Application Version:    9.0.0.244

        Application Timestamp:    5176f4c7

        Fault Module Name:    ObjectModel.dll

        Fault Module Version:    9.0.0.244

        Fault Module Timestamp:    5176f4b9

        Exception Code:    c0000005

        Exception Offset:    00000000000261c0

        OS Version:    6.1.7601.2.1.0.256.4

        Locale ID:    1033

        Additional Information 1:    9529

        Additional Information 2:    9529754cc72c58f900e33c4f1855fb96

        Additional Information 3:    fe5f

        Additional Information 4:    fe5f55426fc3e5a2feae05a45cff6f40

       

      Read our privacy statement online:

        http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

       

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        C:\Windows\system32\en-US\erofflps.txt

       

      ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~

      Application: InDesign.exe

      Framework Version: v4.0.30319

      Description: The process was terminated due to an unhandled exception.

      Exception Info: exception code c0000005, exception address 000007FEF00761C0

      Stack:

       

      - System

       

        - Provider

       

         [ Name]  .NET Runtime

       

        - EventID 1026

       

         [ Qualifiers]  0

       

         Level 2

       

         Task 0

       

         Keywords 0x80000000000000

       

        - TimeCreated

       

         [ SystemTime]  2014-06-10T22:32:12.000000000Z

       

         EventRecordID 33456

       

         Channel Application

       

         Computer Eric3.***.com

       

         Security

       

       

      - EventData

       

         Application: InDesign.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: exception code c0000005, exception address 000007FEF00761C0 Stack: 

       

      ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~~~~~~

       

      Faulting application name: InDesign.exe, version: 9.0.0.244, time stamp: 0x5176f4c7

      Faulting module name: ObjectModel.dll, version: 9.0.0.244, time stamp: 0x5176f4b9

      Exception code: 0xc0000005

      Fault offset: 0x00000000000261c0

      Faulting process id: 0x15d0

      Faulting application start time: 0x01cf84fbcabba0d8

      Faulting application path: C:\Program Files\Adobe\Adobe InDesign CC (64 bit)\InDesign.exe

      Faulting module path: C:\Program Files\Adobe\Adobe InDesign CC (64 bit)\ObjectModel.dll

      Report Id: 10de3b84-f0ef-11e3-80c7-24be05e10f96

       

      - System

       

        - Provider

       

         [ Name]  Application Error

       

        - EventID 1000

       

         [ Qualifiers]  0

       

         Level 2

       

         Task 100

       

         Keywords 0x80000000000000

       

        - TimeCreated

       

         [ SystemTime]  2014-06-10T22:32:13.000000000Z

       

         EventRecordID 33457

       

         Channel Application

       

         Computer Eric3.***.com

       

         Security

       

       

      - EventData

       

         InDesign.exe

         9.0.0.244

         5176f4c7

         ObjectModel.dll

         9.0.0.244

         5176f4b9

         c0000005

         00000000000261c0

         15d0

         01cf84fbcabba0d8

         C:\Program Files\Adobe\Adobe InDesign CC (64 bit)\InDesign.exe

         C:\Program Files\Adobe\Adobe InDesign CC (64 bit)\ObjectModel.dll

         10de3b84-f0ef-11e3-80c7-24be05e10f96