0 Replies Latest reply on Jun 12, 2014 12:39 PM by Leo Bynum

    offline activation fails

    Leo Bynum Level 1

      I have in install of Flash Builder 4.7 installed on a system that does not have direct access to the open internet. 

       

      The registration/activation instructions say to generate a request code and take it with my serial number to www.adobe.com/go/getactivated  for a response code to activate the software.

       

      Every attempt for more than a month has been met with the following response: 

       

                        "Unable to process your request. Please try again later."


      Adobe Customer Support has been engaged on this for over a month with promises of it being escalated, but ultimately no resolution.   Meanwhile my trial version has expired, I am unable to do any further development and I have an angry customer.

       

      Does anyone (Adobe or otherwise) have an alternate solution?   Does anyone know who to contact for Adobe to fix their Offline Activation web site?

       

      Thanks!