What OS X version are you running? What precise version of PS-CC are you running?
OS X 10.9.3
Adobe Photoshop Version: 14.2.1 (14.2.1 20140207.r.570 2014/02/07:23:00:00) x64
I'm seeing the same problem with both of my Macs, and I'm running with the same OS X and Photoshop versions.
Same problem here. Every single freaking time they update camera raw this happens. Adobe's website is also not working or very slow.
Please provide me with a snapshot from Ps->Help->Update->Preferences. Please ensure Camera Raw entries are present here.
Please confirm your ACR version from Help->About Plugin->Camera Raw and provide us with the following logs.
You can find them at:
ACR Installer logs
Program Files(x86)\Common Files\Adobe\Installers
/Volumes/%Volume Name%/Users/%Username%/Library/Application Support/Adobe/AAMUpdater/1.0
You can zip all the files together and send us through mail. This would help us in finding the root cause.
Appreciate your help. Apologize for the inconvenience.
I have the same problem, updated to PS CC 2014, AAM reports that there are no updates and yet ACR version is 8.4.1. There are no installer logs for Photoshop Camera Raw beyond 8.4.
Bridge also did not update or even show up in CC.app as an item that needed to be updated. I needed to uninstall Bridge (with uninstaller) quit the CC.app and once restarted it found the new version and installed.
Is there a direct link to download that can be posted for the new ACR?
Please provide a screenshot from Ps->Help->Update->Preferences. Please ensure Camera Raw entries are present here.
This ensure your updates application.
If it is not present then you need to re-install PS CC 2014 It would be listed in Previous Version section. (http://helpx.adobe.com/creative-cloud/help/install-apps.html)
Camera Raw is not included in the list I will try to reinstall.
Is there a reason that this is occurring? This seems to have effected Mac and PC's so I assume it's not on the client side?
SSPrengel - thank you! I found the standalone ACR 8.5 within the Payloads folder of the DMG. If the reinstall of PS 2014 doesn't work I will manually install it from there. Thanks again.
Yes this is the reason Camera Raw Product Update are not being identified.
Manual installation of ACR patcher will also not work unless ACR is listed in this list.
Unfortunately uninstalling PS 2014 didn't work -
I uninstalled with the uninstaller CC PS 2014, twice, once without the prefs and once with the prefs removed, and I have restarted the computer. But ACR is not listed in the Updater prefs and it shows all apps are up to date.
i did uninstall Bridge CC Photoshop CC + Photoshop CC 2014
uninstalled Adobe Creative Cloud Desktop App + Trashed Adobe Manager etc...
this is not working at all Camera Raw still in 8.4
this situation come from February update since the last version of CC did not update automatically Camera Raw i had to uninstall Bridge to get the update but this major update this is not working at all
I'm having the same issue, had a similar issue with Extension manager CC a few months ago & after days of correspondence still never got it fixed!
Strangely, my standalone LR updated to 5.5 / with ACR 8.5 no problem !
Lightroom is included with is own Camera Raw sort !!!
I expierience the same problems. Can't update to ACR 8.5. And the Creative Cloud Updater keeps updating Bridge CC, PS CC and PS 2014 CC...
Follow the below mentioned steps to resolve the issue:
- Quit and Relaunch CC app
- Open the Adobe Creative Cloud application.
- Mac OS: Go to the Applications folder and open the Adobe Creative Cloud alias.
- Windows 7: Go to Start > All Programs > Adobe Creative Cloud
- Windows 8: Open the Adobe Creative Cloud application from the Start Screen.
- Click the Apps tab in the Adobe Creative Cloud applications.
- Click on All Apps, then Previous Version
- Your installed CC Product would be listed, Click on Install Drop-down and then select the CC 2014 to install.
- After Successful Installation, Update your Product
Let me know if you are still not able to Update ACR.
I still see few Updates to be installed on your system, Please Update it by clicking on the icon on top of CC application.
Verify ACR version; as you said CC 2014 is not listed in that case you need to select PS CC from the drop down.
What is the version of ACR for PS CS6? -> You can find it in Help->About Plugin->ACR.
I believe you are not an Enterprise User.
uups, I'm sorry. I uninstalled CS6 a few minutes ago, because I reinstalled it by accident.
PS CC and CC 2014 ACR version is 184.108.40.206
And as you can see on the first image, all apps are up to date. A few mintues later, (after rebooting my computer) all updates are gone. (clock on the bottom right of the pictures)
I updated like a hundred times! It's not working.
Just seen the post from June 23rd. Thank you.
I couldn't work out why my laptop was updating and the desktop wasn't.
All fixed now - even the extension manager which had also dug its heels in.
I too am having this problem. I am on Windows 7.
Both my copies of Photoshop CC and Photoshop CC 2014 show ACR version 220.127.116.11. My copy of Lightroom shows ACR vers 8.5. This afternoon I reinstalled Photoshop CC using the "previous version" directions listed in the above post dated June 23 - no effect on updating CC or CC 2014 to ACR 8.5.
When I open the "Help" "Updates" menu in Photoshop CC 2014, it shows that my system is current and updated (which it obviously is not). Preferences there also list Photoshop Camera Raw 7 and Photoshop Camera Raw 8, so update preferences seem to be set correctly, yet it is not picking up the need to update to version 8.5.
I'm at a loss as to how to proceed. Any additional help is appreciated.
Here is the manual install process Adobe has posted because so many people have this problem:
If you’re on a Mac, note that the paths in step 4 are from the root of the Macintosh HD, not under your User folder which sometimes begins with a tilde (~).
I had this problem for some time, my laptop running Win 8.1 (yuk) was updating without problem. My desktop with Win 7 was not.
I even assumed for a while that the latest updates were for Win 8 only. It was when I checked them out I realised this was not so.
Finally decided to have one more go on here and found the post from just over a week ago. I followed the instructions and after the reinstall of Photoshop CC 2014, all of a sudden everything had an update.
(Bridge; Photoshop CC; Extension Manager and Photoshop CC 2014).
However one program will still not update (Elements version 12) But I had already worked out Adobe's fix and copied ACR from the Photoshop Plugins folder to that of Elements.
Quicker than a reinstall.
The only issue I have now is the extension manager no longer recognising .MXP files. The current Extn Mngr won't convert them, but Extension Manager CS6 should.
It does seem to work at first - run the program\Tools\Convert MXP to ZXP, then get asked where to save. Choose a location, click save and nothing appears. Still stuck with the original MXP which is useless.
Grateful if anyone has any ideas on this.
Also does Lightroom actually use ACR or is it part and parcel of the program. I don't seem able to find a file in any of the obvious places.
One thing that has happened is my Window\Extensions menu command is no longer greyed out. Reinstalling On One Premium 8.5.1 solved that.
One thing though, it's OK Adobe showing how to fix ACR, but if the programs will not update at all what else is not coming through?
REDennis, try reinstalling CC 2014 and not CC, this is what I did. But your versions of ACR should still be much later than this. Good luck.
My solution, found elsewhere in the Adobe Communities, was to find the ACR v8.5x file that was installed and operational for my Lightroom 5.5, and copy that file to the appropriate Adobe PS CC 2014 subdirectory. Once I did that ACR v8.5x opened properly in PS. No other method of installing Photoshop CC or CC 2014 installed ACR v8.5x on my Windows 7 x64 system.
What is the location to the file in lightroom?