I'm sorry that your experience with Adobe Send hasn't been as positive for you as we would like. Can you tell me a bit more about what happens on your clients' end when they try to download the files you're sending? Do they get errors, or are the files not looking as expected?
While we get to the bottom of the problem you're encountering, you are welcome to continue sending your files via Adobe SendNow (the two sites will coexist until later this year).
I'm looking forward to hearing more about what happens when your clients try to open their files. Let's see if we can get to the bottom of this!
Hello, thank you for responding quickly.
The following is a copy of the text I received from one client:
I don't know what it is that is preventing me from seeing this but when I
click on it and says it's downloading the picture, there is nothing there.
It's a white screen. Is there anyway that you can just scan and send as an
On Fri, Jun 13, 2014 at 12:54 PM, Sara.Forsberg <email@example.com>
So, they're able to download the files you're sending, and they open without error, it sounds. But, when they open there's nothing there? Did I follow correctly? And are all of your recipients reporting the same issue? Or does it very? And, do you know whether they're viewing the files in Acrobat or Reader?
Regardless, there is an option to Display Large Images in the Page Display preferences, and if this option isn't selected, Acrobat (or Reader) would display a big gray box in place of any large images. Does that sound like what may be happening?
I'm also curious what happens when you send the same file via Adobe SendNow? Is the result the same on your client's side?
I'm experiencing a similar issue with users being unable to open PDF files (not images) when they click the "Download" button from an iPad.
Basically, when they click the "Download" button nothing happens. They can still preview the PDF document, but that's really not good enough. Another user posted a similar question to this forum on June 12. I hope this is a bug that will be fixed?
We're aware of the issue where the downloading of files sent via Adobe Send is not working on mobile devices, and are actively working on a solution. We'll update this thread when it's resolved.
Sorry for not responding sooner,
Yes, everyone was experiencing the same issue, but I resent all the files
with Adobe SendNow, my old account, and it worked fine.
Also we found DropBox, which works really well, and we've been using that
for a few things.
Thanks for your attention to my issue
On Mon, Jun 16, 2014 at 2:04 PM, Sara.Forsberg <firstname.lastname@example.org>
Glad that you found a solution that works. I know Adobe is continually working to improve the Adobe Send service, and feedback like yours is invaluable.