1 Reply Latest reply on Jun 13, 2014 12:23 PM by John T Smith

    Adobe Illustrator 17.1.0 crashes after recent update




      Adobe Illustrator 17.1.0 crashes after recent update. I can work some time (maybe half an hour or 10 minutes, or 1 hour) and then it crashes again.


      Here is my error:


      Process:         Adobe Illustrator [706]

      Path:            /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator

      Identifier:      com.adobe.illustrator

      Version:         17.1.0 (17.0.0)

      Code Type:       X86-64 (Native)

      Parent Process:  launchd [145]

      Responsible:     Adobe Illustrator [706]

      User ID:         501



      Date/Time:       2014-06-13 14:08:56.167 -0500

      OS Version:      Mac OS X 10.9.3 (13D65)

      Report Version:  11

      Anonymous UUID:  4C76A327-D836-AD35-DDEF-55FB707349CD


      [long crash log removed... please only send a crash log to a technician, when asked]


      Model: iMac14,2, BootROM IM142.0118.B00, 4 processors, Intel Core i5, 3.2 GHz, 16 GB, SMC 2.15f2

      Graphics: NVIDIA GeForce GT 755M, NVIDIA GeForce GT 755M, PCIe, 1024 MB

      Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343147533641465238412D50422020

      Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343147533641465238412D50422020

      AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x111), Broadcom BCM43xx 1.0 (

      Bluetooth: Version 4.2.4f1 13674, 3 services, 23 devices, 1 incoming serial ports

      Network Service: Wi-Fi, AirPort, en1

      Serial ATA Device: APPLE SSD SD0128F, 121.33 GB

      Serial ATA Device: APPLE HDD ST1000DM003, 1 TB

      USB Device: BRCM20702 Hub

      USB Device: Bluetooth USB Host Controller

      USB Device: FaceTime HD Camera (Built-in)

      USB Device: Keyboard Hub

      USB Device: Apple Keyboard

      USB Device: PTK-640

      Thunderbolt Bus: iMac, Apple Inc., 23.10


      Thank you in advance.


      Best Regards,