29 Replies Latest reply on Aug 23, 2016 12:18 PM by ddmincorporated

    Flash Player unable to proceed with the installation

    vet668

      I have difficulties installing the latest version of Adobe Flash Player (14.0.0.125) on my Mac OS X 10.9.3 (Mavericks). Every time I do so, it fails at 90% with the following error message. 

      Error: Unable to proceed with the installation 

      When I go to troubleshoot the problem, I find that I have version 13.0.0.214 of Flash Player installed on my system, and that the (alleged) latest version (for Mac OS X 10.6, 10.7 and 10.8) is 13.0.0.201 (see following URL).

       

      Installation problems | Mac OS

       

      Further research has revealed that the latest version of Flash Player (for Mac OS X 10.6, 10.7, 10.8 and 10.9) is 14.0.0.125 (see following URL).

       

      Installation problems | Mac OS

       

      This is not the first time I have experienced problems upgrading Adobe Flash Player. I experienced a similar problem before upgrading to Mac OS X 10.9 except with different version numbers of the same software. That is, the version that was installed was greater than the version that was downloaded. Note that I did not experience this problem with prior versions of the OS (i.e. Mac OS X 10.6 and 10.7).

       

      This time I went one step further and used a different default browser to locate, download and install (what I presumed was the latest version of) Flash Player. No difference....

       

      My question is, why does my default browser point to an older version of the installation software, and how can I resolve this? Also, correct me if I am wrong but, the reason I have a 'later' version of the software (that is, version 13.0.0.214) is due to the OS upgrade? I do not recall ever upgrading Adobe Flash Player....

       

      Not sure whether or not this is relevant, but I also have Adobe Creative Suite 5 installed on my system (which was also successfully upgraded during all OS upgrades).

        • 1. Re: Flash Player unable to proceed with the installation
          vet668 Level 1

          UPDATE: I have found a workaround to my problem.  Rather than upgrading to the latest version of Adobe Flash Player through System Preferences, I first uninstalled the older version by following the instructions of the following link.

           

          Uninstall Flash Player | Mac OS

           

          I then downloaded and installed the latest version of Adobe Flash Player from the following link.

           

          http://fpdownload.macromedia.com/get/flashplayer/current/licensing/mac/install_flash_playe r_14_osx.dmg

           

          Therefore, it appears that the problem lies with the update program and not my system configuration.  It would be good to find out what causes this problem so as to avoid/resolve similar issues in the future....

          • 2. Re: Flash Player unable to proceed with the installation
            LeadMare

            Thank you! I spent over an hour struggling with this bug (all so I could send my hubby a birthday e-card), trying methods from several forums (fora?). Yours was the one that finally worked on Mac 10.9.3. (I downloaded the installer w/ Firefox 30.0 rather than Safari 7.0.4, which I had used for earlier attempts. Not sure if this made a difference.)

            • 3. Re: Flash Player unable to proceed with the installation
              maria__ Adobe Employee

              Hi vet668,

               

              We are aware of the customer issues regarding installing Flash Player on OS X 10.9 using the shim installer from get.adobe.com/flashplayer and are investigating these issues.  Can you please post the contents of the /Users/<YourUserID>/Library/Logs/FlashPlayerInstallManager.log file for the install attempts using the shim installer?

               

              Regarding the Installation problems | Mac OS (installation-problems-flash-player-rvm.html) page this does indeed contain the incorrect latest version of the Flash Player, which is 14.0.0.125.  Installation problems | Mac OS (installation-problems-flash-player-mac.html) page contains the correct information.  I will forward the page with incorrect version number to the appropriate team to fix.

               

              Thank you in advance.

               

              --

              Maria

              • 4. Re: Flash Player unable to proceed with the installation
                vet668 Level 1

                Hi Leadmare,

                 

                Glad that my post was able to help you.  Note that it does not make a difference which browser you use.  Theoretically, Flash Player should work on any browser regardless of the one you used to download the install/update software.  Correct me if I am wrong....

                 

                Sincerely,

                 

                Bill

                • 5. Re: Flash Player unable to proceed with the installation
                  vet668 Level 1

                  Hi Maria,

                   

                  If they were not deleted as part of the fresh install, I will post them to this forum.  Failing that, I will look at my backups since I do suspect that I backed up my computer before installing Adobe Flash Player.  Either way, will let you know.

                   

                  Sincerely,

                   

                  Bill

                  • 6. Re: Flash Player unable to proceed with the installation
                    vet668 Level 1

                    Hi Maria,

                     

                    Success in finding the log file.  You may retrieve it from the following Dropbox link.  Let me know if you have any problems viewing it.

                     

                    Dropbox - FlashPlayerInstallManager.log

                    • 7. Re: Flash Player unable to proceed with the installation
                      macatt

                      Same issue here.

                       

                      2014-06-20 06:25:38 -0400 [I]  IM: ---------- log start ----------

                      2014-06-20 06:25:38 -0400 [I]  IM: All install checks pass

                      2014-06-20 06:25:38 -0400 [W]  IM: Unexpected umask value for process: 0

                      2014-06-20 06:25:38 -0400 [I]  IM: User does not have any processes that need to be closed.

                      2014-06-20 06:25:38 -0400 [I]  IM: [install started]

                      2014-06-20 06:25:38 -0400 [E]  RA: Unable to launch FPInstallHelper. Error = 'launch path not accessible'

                       

                       

                      2014-06-20 06:25:38 -0400 [E]  RA:

                      Attributes for '/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T/FPInstallHelper':

                      {

                          NSFileCreationDate = "2014-05-28 19:39:15 +0000";

                          NSFileExtensionHidden = 0;

                          NSFileGroupOwnerAccountID = 0;

                          NSFileGroupOwnerAccountName = wheel;

                          NSFileHFSCreatorCode = 0;

                          NSFileHFSTypeCode = 0;

                          NSFileModificationDate = "2014-05-28 19:39:15 +0000";

                          NSFileOwnerAccountID = 0;

                          NSFileOwnerAccountName = root;

                          NSFilePosixPermissions = 2541;

                          NSFileReferenceCount = 1;

                          NSFileSize = 13348;

                          NSFileSystemFileNumber = 32714621;

                          NSFileSystemNumber = 16777220;

                          NSFileType = NSFileTypeRegular;

                      }

                       

                       

                      2014-06-20 06:25:38 -0400 [E]  RA:

                      Attributes for '/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T':

                      {

                          NSFileCreationDate = "2014-06-20 01:20:08 +0000";

                          NSFileExtensionHidden = 0;

                          NSFileGroupOwnerAccountID = 0;

                          NSFileGroupOwnerAccountName = wheel;

                          NSFileModificationDate = "2014-06-20 10:25:38 +0000";

                          NSFileOwnerAccountID = 0;

                          NSFileOwnerAccountName = root;

                          NSFilePosixPermissions = 449;

                          NSFileReferenceCount = 8;

                          NSFileSize = 272;

                          NSFileSystemFileNumber = 32710105;

                          NSFileSystemNumber = 16777220;

                          NSFileType = NSFileTypeDirectory;

                      }

                       

                       

                      2014-06-20 06:25:38 -0400 [E]  IM: [install failed: 30]

                      2014-06-20 06:25:38 -0400 [E]  IM: Install failed with error code: 30.

                      2014-06-20 06:25:38 -0400 [I]  IM: ----------  log end  ----------

                      • 8. Re: Flash Player unable to proceed with the installation
                        johansen

                        I'm getting the same problem on Mac OS X 10.9.3. I've downloaded the most recent installer (AdobeFlashPlayerInstaller_14_ltrosxd_aaa_aih.dmg) and get the "Unable to proceed with the installation" error

                        Here's my installation log:

                        2012-08-23 01:17:38 +0000 ---------- log start ----------

                        2012-08-23 01:17:38 +0000 All install checks pass

                        2012-08-23 01:17:55 +0000 User has 4 processes that need to be closed before the Flash Player can be installed.

                        2012-08-23 01:18:13 +0000 [install started]

                        installer: Package name is PlugIn

                        installer: Upgrading at base path /

                        installer: The upgrade was successful.

                        sudo: no tty present and no askpass program specified

                        2012-08-23 01:18:25 +0000 [install completed]

                        2012-08-23 01:18:25 +0000 [install succeeded]

                        2012-08-23 01:18:31 +0000 ----------  log end  ----------

                        2012-08-23 01:18:31 +0000 Changing update mode to 0

                        2012-11-12 23:56:59 +0000 ---------- log start ----------

                        2012-11-12 23:57:00 +0000 580

                        2012-11-12 23:57:16 +0000 16875066

                        2012-11-12 23:57:16 +0000 verifySignatureWithData : Message Verified!

                        2012-11-12 23:57:22 +0000 ----------  log end  ----------

                        2012-11-12 23:57:26 +0000 ---------- log start ----------

                        2012-11-12 23:57:26 +0000 All install checks pass

                        2012-11-12 23:57:34 +0000 User has 2 processes that need to be closed before the Flash Player can be installed.

                        2012-11-12 23:57:48 +0000 [install started]

                        installer: Package name is PlugIn

                        installer: Upgrading at base path /

                        installer: The upgrade was successful.

                        sudo: no tty present and no askpass program specified

                        2012-11-12 23:58:01 +0000 [install completed]

                        2012-11-12 23:58:01 +0000 [install succeeded]

                        2012-11-12 23:58:04 +0000 ----------  log end  ----------

                        2012-11-12 23:58:03 +0000 Changing update mode to 0

                        2013-02-22 20:35:24 +0000 ---------- log start ----------

                        2013-02-22 20:35:24 +0000 1214

                        2013-02-22 20:35:24 +0000 1214

                        2013-02-22 20:35:43 +0000 16931999

                        2013-02-22 20:35:43 +0000 verifySignatureWithData : Message Verified!

                        2013-02-22 20:35:50 +0000 ----------  log end  ----------

                        2013-02-22 20:35:53 +0000 ---------- log start ----------

                        2013-02-22 20:35:53 +0000 All install checks pass

                        2013-02-22 20:36:04 +0000 User has 2 processes that need to be closed before the Flash Player can be installed.

                        2013-02-23 01:01:43 +0000 [install started]

                        installer: Package name is PlugIn

                        installer: Upgrading at base path /

                        installer: The upgrade was successful.

                        sudo: no tty present and no askpass program specified

                        2013-02-23 01:02:14 +0000 [install completed]

                        2013-02-23 01:02:15 +0000 [install succeeded]

                        2013-02-23 01:03:43 +0000 ----------  log end  ----------

                        2013-02-23 01:03:43 +0000 Changing update mode to 0

                        2013-03-01 21:39:17 +0000 ---------- log start ----------

                        2013-03-01 21:39:17 +0000 1214

                        2013-03-01 21:39:17 +0000 1214

                        2013-03-01 22:06:02 +0000 ----------  log end  ----------

                        2013-04-10 22:44:52 +0000 ---------- log start ----------

                        2013-04-10 22:44:52 +0000 1214

                        2013-04-10 22:44:52 +0000 1214

                        2013-04-10 22:45:00 +0000 ----------  log end  ----------

                        2013-04-18 21:42:07 +0000 ---------- log start ----------

                        2013-04-18 21:42:07 +0000 1214

                        2013-04-18 21:42:08 +0000 1214

                        2013-04-18 22:09:47 +0000 ----------  log end  ----------

                        2013-05-01 23:38:27 +0000 ---------- log start ----------

                        2013-05-01 23:38:27 +0000 1214

                        2013-05-01 23:38:27 +0000 1214

                        2013-05-01 23:42:56 +0000 ----------  log end  ----------

                        2013-05-01 23:43:49 +0000 ---------- log start ----------

                        2013-05-01 23:43:49 +0000 All install checks pass

                        2013-05-01 23:43:51 +0000 ----------  log end  ----------

                        2013-05-03 18:09:28 +0000 ---------- log start ----------

                        2013-05-03 18:09:28 +0000 All install checks pass

                        2013-05-03 18:09:30 +0000 [install started]

                        installer: Package name is PlugIn

                        installer: Upgrading at base path /

                        installer: The upgrade was successful.

                        sudo: no tty present and no askpass program specified

                        2013-05-03 18:09:45 +0000 [install completed]

                        2013-05-03 18:09:47 +0000 ----------  log end  ----------

                        2013-05-23 23:32:06 +0000 ---------- log start ----------

                        2013-05-23 23:32:06 +0000 1214

                        2013-05-23 23:32:07 +0000 1214

                        2013-05-23 23:50:47 +0000 ----------  log end  ----------

                        2013-06-14 20:12:43 +0000 ---------- log start ----------

                        2013-06-14 20:12:44 +0000 1214

                        2013-06-14 20:12:44 +0000 1214

                        2013-06-14 23:50:46 +0000 ----------  log end  ----------

                        2013-07-18 18:14:13 +0000 ---------- log start ----------

                        2013-07-18 18:14:14 +0000 1213

                        2013-07-18 18:14:14 +0000 1213

                        2013-07-18 18:42:56 +0000 ----------  log end  ----------

                        2013-07-25 20:39:53 +0000 ---------- log start ----------

                        2013-07-25 20:39:54 +0000 1213

                        2013-07-25 20:39:54 +0000 1213

                        2013-07-25 20:45:09 +0000 ----------  log end  ----------

                        2013-07-25 20:46:00 +0000 ---------- log start ----------

                        2013-07-25 20:46:00 +0000 All install checks pass

                        2013-07-25 20:46:03 +0000 ----------  log end  ----------

                        2013-07-25 21:33:27 +0000 ---------- log start ----------

                        2013-07-25 21:33:27 +0000 All install checks pass

                        2013-07-25 21:33:28 +0000 [install started]

                        2013-07-25 21:33:45 +0000 [install succeeded]

                        2013-07-25 21:33:48 +0000 ----------  log end  ----------

                        2013-10-10 20:50:39 +0000 ---------- log start ----------

                        2013-10-10 20:50:40 +0000 1389

                        2013-10-10 20:50:40 +0000 1389

                        2013-10-10 20:59:37 +0000 ----------  log end  ----------

                        2013-11-18 22:59:43 +0000 ---------- log start ----------

                        2013-11-18 22:59:44 +0000 1389

                        2013-11-18 22:59:44 +0000 1389

                        2013-11-18 23:16:26 +0000 ----------  log end  ----------

                        2013-11-18 23:18:10 +0000 ---------- log start ----------

                        2013-11-18 23:18:10 +0000 All install checks pass

                        2013-11-18 23:18:13 +0000 ----------  log end  ----------

                        2013-11-18 23:18:56 +0000 ---------- log start ----------

                        2013-11-18 23:18:56 +0000 All install checks pass

                        2013-11-18 23:18:59 +0000 [install started]

                        2013-11-18 23:19:17 +0000 [install succeeded]

                        2013-11-18 23:19:17 +0000 ----------  log end  ----------

                        2014-01-17 01:55:11 +0000 ---------- log start ----------

                        2014-01-17 01:55:11 +0000 1386

                        2014-01-17 01:55:11 +0000 1386

                        2014-01-17 20:45:42 +0000 ----------  log end  ----------

                        2014-01-17 13:46:38 -0700 [I]  IM: ---------- log start ----------

                        2014-01-17 13:46:38 -0700 [I]  IM: All install checks pass

                        2014-01-17 13:46:38 -0700 [W]  IM: Unexpected umask value for process: 0

                        2014-01-17 13:46:42 -0700 [E]  IM: User has 1 process that needs to be closed.

                        2014-01-17 13:46:42 -0700 [E]  IM: Install failed with error code: 17.

                        2014-01-17 13:46:42 -0700 [I]  IM: ----------  log end  ----------

                        2014-01-17 13:47:05 -0700 [I]  IM: ---------- log start ----------

                        2014-01-17 13:47:05 -0700 [I]  IM: All install checks pass

                        2014-01-17 13:47:05 -0700 [W]  IM: Unexpected umask value for process: 0

                        2014-01-17 13:47:08 -0700 [I]  IM: User does not have any processes that need to be closed.

                        2014-01-17 13:47:08 -0700 [I]  IM: [install started]

                        2014-01-17 13:47:19 -0700 [I] FIN: [finalizer started]

                        2014-01-17 13:47:19 -0700 [I] FIN: Compression Output Path: '/Library/Internet Plug-Ins/Flash Player.plugin'.

                        2014-01-17 13:47:19 -0700 [I] FIN: Compression Input Path: '/Library/Internet Plug-Ins/Flash Player.plugin.lzma'.

                        2014-01-17 13:47:23 -0700 [I] FIN: [finalizer succeeded]

                        installer: Package name is Adobe Flash Player

                        installer: Upgrading at base path /

                        installer: The upgrade was successful.

                        2014-01-17 13:47:30 -0700 [I]  IM: [install succeeded]

                        2014-01-17 13:47:30 -0700 [I]  IM: ----------  log end  ----------

                        2014-01-28 14:47:15 -0700 [E] SAU: End SAU run with exit code: 2002

                        2014-02-04 13:37:56 -0700 [I]  IM: ---------- log start ----------

                        2014-02-04 13:37:56 -0700 [I]  IM: All install checks pass

                        2014-02-04 13:37:56 -0700 [I]  IM: [install started]

                        2014-02-04 13:38:11 -0700 [I] FIN: [finalizer started]

                        2014-02-04 13:38:11 -0700 [I] FIN: Compression Output Path: '/Library/Internet Plug-Ins/Flash Player.plugin'.

                        2014-02-04 13:38:11 -0700 [I] FIN: Compression Input Path: '/Library/Internet Plug-Ins/Flash Player.plugin.lzma'.

                        2014-02-04 13:38:19 -0700 [E] FIN: Unable to create directory '(null)'.

                        2014-02-04 13:38:19 -0700 [E] FIN: [finalizer failed]

                        installer: Package name is Adobe Flash Player

                        installer: Upgrading at base path /

                        installer: The upgrade was successful.

                        2014-02-04 13:38:26 -0700 [I]  IM: [install succeeded]

                        2014-02-04 13:38:26 -0700 [I]  IM: ----------  log end  ----------

                        2014-02-11 10:39:30 -0700 [I]  IM: ---------- log start ----------

                        2014-02-11 10:39:31 -0700 [I]  IM: 1386

                        2014-02-11 10:39:31 -0700 [I]  IM: 1386

                        2014-02-11 12:50:15 -0700 [I]  IM: ----------  log end  ----------

                        2014-02-20 12:25:29 -0700 [I]  IM: ---------- log start ----------

                        2014-02-20 12:25:30 -0700 [I]  IM: 1386

                        2014-02-20 12:25:31 -0700 [I]  IM: 1386

                        2014-02-20 12:26:00 -0700 [I]  IM: 18417536

                        2014-02-20 12:26:01 -0700 [E]  IM: verifySignatureWithData : Message Verified!

                        2014-02-20 12:26:17 -0700 [I]  IM: ----------  log end  ----------

                        2014-02-20 12:26:26 -0700 [I]  IM: ---------- log start ----------

                        2014-02-20 12:26:26 -0700 [I]  IM: All install checks pass

                        2014-02-20 12:26:38 -0700 [E]  IM: User has 2 processes that need to be closed before the Flash Player can be installed.

                        2014-02-20 12:26:57 -0700 [I]  IM: [install started]

                        2014-02-20 12:28:11 -0700 [I] FIN: [finalizer started]

                        2014-02-20 12:28:11 -0700 [I] FIN: Compression Output Path: '/Library/Internet Plug-Ins/Flash Player.plugin'.

                        2014-02-20 12:28:11 -0700 [I] FIN: Compression Input Path: '/Library/Internet Plug-Ins/Flash Player.plugin.lzma'.

                        2014-02-20 12:28:28 -0700 [I] FIN: [finalizer succeeded]

                        installer: Package name is Adobe Flash Player

                        installer: Upgrading at base path /

                        installer: The upgrade was successful.

                        2014-02-20 12:29:12 -0700 [I]  IM: [install completed]

                        2014-02-20 12:29:12 -0700 [I]  IM: [install succeeded]

                        2014-02-20 12:32:24 -0700 [I]  IM: ----------  log end  ----------

                        2014-03-11 13:15:22 -0600 [I]  IM: ---------- log start ----------

                        2014-03-11 13:15:22 -0600 [I]  IM: All install checks pass

                        2014-03-11 13:15:22 -0600 [I]  IM: [install started]

                        2014-03-11 13:16:03 -0600 [E] SAU: End SAU run with exit code: 15

                        2014-03-11 13:16:28 -0600 [I] FIN: [finalizer started]

                        2014-03-11 13:16:29 -0600 [I] FIN: Compression Output Path: '/Library/Internet Plug-Ins/Flash Player.plugin'.

                        2014-03-11 13:16:29 -0600 [I] FIN: Compression Input Path: '/Library/Internet Plug-Ins/Flash Player.plugin.lzma'.

                        2014-03-11 13:16:50 -0600 [E] FIN: Unable to create directory '(null)'.

                        2014-03-11 13:16:50 -0600 [E] FIN: [finalizer failed]

                        2014-03-18 19:53:05 -0600 [I]  IM: ---------- log start ----------

                        2014-03-18 19:53:05 -0600 [I]  IM: 1386

                        2014-03-18 19:53:06 -0600 [I]  IM: 1386

                        2014-03-19 10:53:53 -0600 [I]  IM: ----------  log end  ----------

                        2014-04-14 17:30:37 -0600 [I]  IM: ---------- log start ----------

                        2014-04-14 17:30:37 -0600 [I]  IM: 1387

                        2014-04-14 17:30:38 -0600 [I]  IM: 1387

                        2014-04-14 17:30:44 -0600 [I]  IM: ----------  log end  ----------

                        2014-04-17 14:56:17 -0600 [I]  IM: ---------- log start ----------

                        2014-04-17 14:56:17 -0600 [I]  IM: All install checks pass

                        2014-04-17 14:56:17 -0600 [I]  IM: [install started]

                        2014-04-17 14:56:38 -0600 [I] FIN: [finalizer started]

                        2014-04-17 14:56:38 -0600 [I] FIN: Compression Output Path: '/Library/Internet Plug-Ins/Flash Player.plugin'.

                        2014-04-17 14:56:38 -0600 [I] FIN: Compression Input Path: '/Library/Internet Plug-Ins/Flash Player.plugin.lzma'.

                        2014-04-17 14:56:45 -0600 [E] FIN: Unable to create directory '(null)'.

                        2014-04-17 14:56:45 -0600 [E] FIN: [finalizer failed]

                        installer: Package name is Adobe Flash Player

                        installer: Upgrading at base path /

                        installer: The upgrade was successful.

                        2014-04-17 14:56:51 -0600 [I]  IM: [install succeeded]

                        2014-04-17 14:56:51 -0600 [I]  IM: ----------  log end  ----------

                        2014-04-29 13:08:08 -0600 [I]  IM: ---------- log start ----------

                        2014-04-29 13:08:09 -0600 [I]  IM: All install checks pass

                        2014-04-29 13:08:09 -0600 [I]  IM: [install started]

                        2014-04-29 13:08:36 -0600 [I] FIN: [finalizer started]

                        2014-04-29 13:08:36 -0600 [I] FIN: Compression Output Path: '/Library/Internet Plug-Ins/Flash Player.plugin'.

                        2014-04-29 13:08:36 -0600 [I] FIN: Compression Input Path: '/Library/Internet Plug-Ins/Flash Player.plugin.lzma'.

                        2014-04-29 13:08:44 -0600 [E] FIN: Unable to create directory '(null)'.

                        2014-04-29 13:08:44 -0600 [E] FIN: [finalizer failed]

                        installer: Package name is Adobe Flash Player

                        installer: Upgrading at base path /

                        installer: The upgrade was successful.

                        2014-04-29 13:08:50 -0600 [I]  IM: [install succeeded]

                        2014-04-29 13:08:50 -0600 [I]  IM: ----------  log end  ----------

                        2014-05-13 13:59:53 -0600 [I]  IM: ---------- log start ----------

                        2014-05-13 13:59:53 -0600 [I]  IM: All install checks pass

                        2014-05-13 13:59:53 -0600 [I]  IM: [install started]

                        2014-05-13 14:00:09 -0600 [I] FIN: [finalizer started]

                        2014-05-13 14:00:09 -0600 [I] FIN: Compression Output Path: '/Library/Internet Plug-Ins/Flash Player.plugin'.

                        2014-05-13 14:00:09 -0600 [I] FIN: Compression Input Path: '/Library/Internet Plug-Ins/Flash Player.plugin.lzma'.

                        2014-05-13 14:00:15 -0600 [E] FIN: Unable to create directory '(null)'.

                        2014-05-13 14:00:15 -0600 [E] FIN: [finalizer failed]

                        installer: Package name is Adobe Flash Player

                        installer: Upgrading at base path /

                        installer: The upgrade was successful.

                        2014-05-13 14:00:21 -0600 [I]  IM: [install succeeded]

                        2014-05-13 14:00:21 -0600 [I]  IM: ----------  log end  ----------

                        2014-06-17 16:18:12 -0600 [I]  IM: ---------- log start ----------

                        2014-06-17 16:18:14 -0600 [I]  IM: 1387

                        2014-06-17 16:18:15 -0600 [I]  IM: 1387

                        2014-06-17 16:42:50 -0600 [I]  IM: ----------  log end  ----------

                        2014-06-17 16:44:13 -0600 [I]  IM: ---------- log start ----------

                        2014-06-17 16:44:13 -0600 [I]  IM: All install checks pass

                        2014-06-17 16:44:13 -0600 [W]  IM: Unexpected umask value for process: 0

                        2014-06-17 16:44:18 -0600 [E]  IM: User has 2 processes that need to be closed.

                        2014-06-17 16:44:18 -0600 [E]  IM: Install failed with error code: 17.

                        2014-06-17 16:44:18 -0600 [I]  IM: ----------  log end  ----------

                        2014-06-18 13:54:22 -0600 [I]  IM: ---------- log start ----------

                        2014-06-18 13:54:22 -0600 [I]  IM: All install checks pass

                        2014-06-18 13:54:22 -0600 [W]  IM: Unexpected umask value for process: 0

                        2014-06-18 13:54:25 -0600 [I]  IM: User does not have any processes that need to be closed.

                        2014-06-18 13:54:25 -0600 [I]  IM: [install started]

                        2014-06-18 13:54:26 -0600 [E]  RA: Unable to launch FPInstallHelper. Error = 'launch path not accessible'

                         

                         

                        2014-06-18 13:54:26 -0600 [E]  RA:

                        Attributes for '/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T/FPInstallHelper':

                        {

                            NSFileCreationDate = "2014-05-28 19:39:15 +0000";

                            NSFileExtensionHidden = 0;

                            NSFileGroupOwnerAccountID = 0;

                            NSFileGroupOwnerAccountName = wheel;

                            NSFileHFSCreatorCode = 0;

                            NSFileHFSTypeCode = 0;

                            NSFileModificationDate = "2014-05-28 19:39:15 +0000";

                            NSFileOwnerAccountID = 0;

                            NSFileOwnerAccountName = root;

                            NSFilePosixPermissions = 2541;

                            NSFileReferenceCount = 1;

                            NSFileSize = 13348;

                            NSFileSystemFileNumber = 25895087;

                            NSFileSystemNumber = 16777218;

                            NSFileType = NSFileTypeRegular;

                        }

                         

                         

                        2014-06-18 13:54:26 -0600 [E]  RA:

                        Attributes for '/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T':

                        {

                            NSFileCreationDate = "2014-05-19 19:53:54 +0000";

                            NSFileExtensionHidden = 0;

                            NSFileGroupOwnerAccountID = 0;

                            NSFileGroupOwnerAccountName = wheel;

                            NSFileModificationDate = "2014-06-18 19:54:25 +0000";

                            NSFileOwnerAccountID = 0;

                            NSFileOwnerAccountName = root;

                            NSFilePosixPermissions = 449;

                            NSFileReferenceCount = 11;

                            NSFileSize = 374;

                            NSFileSystemFileNumber = 25072932;

                            NSFileSystemNumber = 16777218;

                            NSFileType = NSFileTypeDirectory;

                        }

                         

                         

                        2014-06-18 13:54:26 -0600 [E]  IM: [install failed: 30]

                        2014-06-18 13:54:26 -0600 [E]  IM: Install failed with error code: 30.

                        2014-06-18 13:54:26 -0600 [I]  IM: ----------  log end  ----------

                        2014-06-20 15:06:50 -0600 [I]  IM: ---------- log start ----------

                        2014-06-20 15:06:50 -0600 [I]  IM: All install checks pass

                        2014-06-20 15:06:50 -0600 [W]  IM: Unexpected umask value for process: 0

                        2014-06-20 15:06:54 -0600 [I]  IM: User does not have any processes that need to be closed.

                        2014-06-20 15:06:54 -0600 [I]  IM: [install started]

                        2014-06-20 15:06:54 -0600 [E]  RA: Unable to launch FPInstallHelper. Error = 'launch path not accessible'

                         

                         

                        2014-06-20 15:06:54 -0600 [E]  RA:

                        Attributes for '/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T/FPInstallHelper':

                        {

                            NSFileCreationDate = "2014-05-28 19:39:15 +0000";

                            NSFileExtensionHidden = 0;

                            NSFileGroupOwnerAccountID = 0;

                            NSFileGroupOwnerAccountName = wheel;

                            NSFileHFSCreatorCode = 0;

                            NSFileHFSTypeCode = 0;

                            NSFileModificationDate = "2014-05-28 19:39:15 +0000";

                            NSFileOwnerAccountID = 0;

                            NSFileOwnerAccountName = root;

                            NSFilePosixPermissions = 2541;

                            NSFileReferenceCount = 1;

                            NSFileSize = 13348;

                            NSFileSystemFileNumber = 26031355;

                            NSFileSystemNumber = 16777218;

                            NSFileType = NSFileTypeRegular;

                        }

                         

                         

                        2014-06-20 15:06:54 -0600 [E]  RA:

                        Attributes for '/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T':

                        {

                            NSFileCreationDate = "2014-05-19 19:53:54 +0000";

                            NSFileExtensionHidden = 0;

                            NSFileGroupOwnerAccountID = 0;

                            NSFileGroupOwnerAccountName = wheel;

                            NSFileModificationDate = "2014-06-20 21:06:54 +0000";

                            NSFileOwnerAccountID = 0;

                            NSFileOwnerAccountName = root;

                            NSFilePosixPermissions = 449;

                            NSFileReferenceCount = 11;

                            NSFileSize = 374;

                            NSFileSystemFileNumber = 25072932;

                            NSFileSystemNumber = 16777218;

                            NSFileType = NSFileTypeDirectory;

                        }

                         

                         

                        2014-06-20 15:06:54 -0600 [E]  IM: [install failed: 30]

                        2014-06-20 15:06:54 -0600 [E]  IM: Install failed with error code: 30.

                        2014-06-20 15:06:54 -0600 [I]  IM: ----------  log end  ----------

                        2014-06-20 15:07:21 -0600 [I]  IM: ---------- log start ----------

                        2014-06-20 15:07:39 -0600 [E]  IM: User has 1 process that needs to be closed before the Flash Player can be uninstalled.

                        2014-06-20 15:08:17 -0600 [I]  IM: Uninstall Started

                        2014-06-20 15:08:18 -0600 [I]  IM: [uninstall start]

                        2014-06-20 15:08:18 -0600 [I]  IM: user authorized

                        2014-06-20 15:08:18 -0600 [I]  IM: [file removal start]

                        2014-06-20 15:08:18 -0600 [I]  IM: Did not find file '/Library/Internet Plug-Ins/Shockwave Flash NP-PPC' to remove.

                        2014-06-20 15:08:19 -0600 [I]  IM: Removed file: '/Library/Internet Plug-Ins/Flash Player.plugin'

                        2014-06-20 15:08:19 -0600 [I]  IM: Did not find file '/Library/Internet Plug-Ins/Flash Player Enabler.plugin' to remove.

                        2014-06-20 15:08:19 -0600 [I]  IM: Removed file: '/Library/Internet Plug-Ins/flashplayer.xpt'

                        2014-06-20 15:08:19 -0600 [I]  IM: Did not find file '/Users/joshuahansen/Library/Internet Plug-Ins/Shockwave Flash NP-PPC' to remove.

                        2014-06-20 15:08:19 -0600 [I]  IM: Did not find file '/Users/joshuahansen/Library/Internet Plug-Ins/Flash Player.plugin' to remove.

                        2014-06-20 15:08:19 -0600 [I]  IM: Did not find file '/Users/joshuahansen/Library/Internet Plug-Ins/Flash Player Enabler.plugin' to remove.

                        2014-06-20 15:08:19 -0600 [I]  IM: Did not find file '/Users/joshuahansen/Library/Internet Plug-Ins/flashplayer.xpt' to remove.

                        2014-06-20 15:08:19 -0600 [I]  IM: Removed file: '/Library/LaunchDaemons/com.adobe.fpsaud.plist'

                        2014-06-20 15:08:19 -0600 [I]  IM: Removed file: '/Library/Application Support/Adobe/Flash Player Install Manager/fpsaud'

                        2014-06-20 15:08:19 -0600 [I]  IM: Removed file: '/Library/Application Support/Adobe/Flash Player Install Manager/FPSAUConfig.xml'

                        2014-06-20 15:08:19 -0600 [I]  IM: Did not find bundle receipt to remove.

                        2014-06-20 15:08:24 -0600 [I]  IM: Removed file: '/Library/PreferencePanes/Flash Player.prefPane'

                        2014-06-20 15:08:24 -0600 [I]  IM: Removed PrefPane preferences from within: ~/Library/Preferences/com.apple.systempreferences.plist

                        2014-06-20 15:08:24 -0600 [I]  IM: [file removal end]

                        2014-06-20 15:08:24 -0600 [I]  IM: [uninstall end]

                        2014-06-20 15:08:25 -0600 [I]  IM: Uninstall Ended

                        2014-06-20 15:08:38 -0600 [I]  IM: ----------  log end  ----------

                        2014-06-20 15:09:11 -0600 [I]  IM: ---------- log start ----------

                        2014-06-20 15:09:11 -0600 [I]  IM: All install checks pass

                        2014-06-20 15:09:11 -0600 [W]  IM: Unexpected umask value for process: 0

                        2014-06-20 15:09:11 -0600 [I]  IM: User does not have any processes that need to be closed.

                        2014-06-20 15:09:11 -0600 [I]  IM: [install started]

                        2014-06-20 15:09:11 -0600 [E]  RA: Unable to launch FPInstallHelper. Error = 'launch path not accessible'

                         

                         

                        2014-06-20 15:09:11 -0600 [E]  RA:

                        Attributes for '/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T/FPInstallHelper':

                        {

                            NSFileCreationDate = "2014-05-28 19:39:15 +0000";

                            NSFileExtensionHidden = 0;

                            NSFileGroupOwnerAccountID = 0;

                            NSFileGroupOwnerAccountName = wheel;

                            NSFileHFSCreatorCode = 0;

                            NSFileHFSTypeCode = 0;

                            NSFileModificationDate = "2014-05-28 19:39:15 +0000";

                            NSFileOwnerAccountID = 0;

                            NSFileOwnerAccountName = root;

                            NSFilePosixPermissions = 2541;

                            NSFileReferenceCount = 1;

                            NSFileSize = 13348;

                            NSFileSystemFileNumber = 26034664;

                            NSFileSystemNumber = 16777218;

                            NSFileType = NSFileTypeRegular;

                        }

                         

                         

                        2014-06-20 15:09:11 -0600 [E]  RA:

                        Attributes for '/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T':

                        {

                            NSFileCreationDate = "2014-05-19 19:53:54 +0000";

                            NSFileExtensionHidden = 0;

                            NSFileGroupOwnerAccountID = 0;

                            NSFileGroupOwnerAccountName = wheel;

                            NSFileModificationDate = "2014-06-20 21:09:11 +0000";

                            NSFileOwnerAccountID = 0;

                            NSFileOwnerAccountName = root;

                            NSFilePosixPermissions = 449;

                            NSFileReferenceCount = 11;

                            NSFileSize = 374;

                            NSFileSystemFileNumber = 25072932;

                            NSFileSystemNumber = 16777218;

                            NSFileType = NSFileTypeDirectory;

                        }

                         

                         

                        2014-06-20 15:09:11 -0600 [E]  IM: [install failed: 30]

                        2014-06-20 15:09:11 -0600 [E]  IM: Install failed with error code: 30.

                        2014-06-20 15:09:11 -0600 [I]  IM: ----------  log end  ----------

                        2014-06-20 15:11:27 -0600 [I]  IM: ---------- log start ----------

                        2014-06-20 15:11:27 -0600 [I]  IM: All install checks pass

                        2014-06-20 15:11:27 -0600 [W]  IM: Unexpected umask value for process: 0

                        2014-06-20 15:11:27 -0600 [I]  IM: User does not have any processes that need to be closed.

                        2014-06-20 15:11:27 -0600 [I]  IM: [install started]

                        2014-06-20 15:11:27 -0600 [E]  RA: Unable to launch FPInstallHelper. Error = 'launch path not accessible'

                         

                         

                        2014-06-20 15:11:27 -0600 [E]  RA:

                        Attributes for '/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T/FPInstallHelper':

                        {

                            NSFileCreationDate = "2014-05-28 19:39:15 +0000";

                            NSFileExtensionHidden = 0;

                            NSFileGroupOwnerAccountID = 0;

                            NSFileGroupOwnerAccountName = wheel;

                            NSFileHFSCreatorCode = 0;

                            NSFileHFSTypeCode = 0;

                            NSFileModificationDate = "2014-05-28 19:39:15 +0000";

                            NSFileOwnerAccountID = 0;

                            NSFileOwnerAccountName = root;

                            NSFilePosixPermissions = 2541;

                            NSFileReferenceCount = 1;

                            NSFileSize = 13348;

                            NSFileSystemFileNumber = 26038326;

                            NSFileSystemNumber = 16777218;

                            NSFileType = NSFileTypeRegular;

                        }

                         

                         

                        2014-06-20 15:11:27 -0600 [E]  RA:

                        Attributes for '/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T':

                        {

                            NSFileCreationDate = "2014-05-19 19:53:54 +0000";

                            NSFileExtensionHidden = 0;

                            NSFileGroupOwnerAccountID = 0;

                            NSFileGroupOwnerAccountName = wheel;

                            NSFileModificationDate = "2014-06-20 21:11:27 +0000";

                            NSFileOwnerAccountID = 0;

                            NSFileOwnerAccountName = root;

                            NSFilePosixPermissions = 449;

                            NSFileReferenceCount = 11;

                            NSFileSize = 374;

                            NSFileSystemFileNumber = 25072932;

                            NSFileSystemNumber = 16777218;

                            NSFileType = NSFileTypeDirectory;

                        }

                         

                         

                        2014-06-20 15:11:27 -0600 [E]  IM: [install failed: 30]

                        2014-06-20 15:11:27 -0600 [E]  IM: Install failed with error code: 30.

                        2014-06-20 15:11:27 -0600 [I]  IM: ----------  log end  ----------

                        • 9. Re: Flash Player unable to proceed with the installation
                          maria__ Adobe Employee

                          Thank you all for providing the log files.  They provided valuable information and we have been able to reproduce the issue.  To bypass installing Flash Player using the installer from get.adobe.com/flashplayer, you can download the offline installer available here Flash Player Plug-in (All other browsers)This offline installer will install without returning the error.

                           

                          Thanks again for providing the log files.

                           

                          --

                          Maria

                          • 10. Re: Flash Player unable to proceed with the installation
                            john253

                            flashplayer 14.0.0.125, for Firefox, not only wouldn't install (Adobe F-P Installer screen 'blank', just sits there... Forever) it removed every* other saved version I had saved (in binary files, in case of emergencies). Now* am stuck* with Shockwave Flash 13.0.0.214 only, according to Add-Ons &* the Windows Downloaded programs (under Add/Remove Programs).

                              After reading all the above, I see I'm not the only one, nor the only OS (btw, it wouldn't install in IE either, but I think that's because I'm still stuck with XP sp3, and IE8 is as far as I can go with it*)... and I don't know how to find, or supply, the 'Log Files'. I will try the supplied link though...(Thank You*).

                              What happened..??

                             

                            john

                            • 11. Re: Flash Player unable to proceed with the installation
                              john253 Level 1

                              Sorry to intrude again... but I need a link to  somewhere I can get a Flashplayer 14.0.0.125 dnld for Mozilla*FF ver.30, please.

                               

                              john

                              • 12. Re: Flash Player unable to proceed with the installation
                                maria__ Adobe Employee

                                Hi John253,

                                 

                                You're issue on Windows may be different than this issue on Mac OS X.  In the future, please create a new thread.  It helps to keep individual issues separate and keeps the responses to specific individuals from getting too confusing.

                                 

                                Flash Player still supports Win XP and IE8, so that wouldn't be the reason Flash Player for IE isn't installing.

                                 

                                To help troubleshoot, please provide the FlashInstall.log file located at C:\Windows\System32\Macromed\Flash


                                The direct installers for Windows ActiveX and Plugin are available at:

                                Windows: Flash Player ActiveX (Internet Explorer)

                                Windows: Flash Player Plug-in (All other browsers)

                                 

                                Thank you.

                                 

                                --

                                Maria

                                • 13. Re: Flash Player unable to proceed with the installation
                                  gauthier310

                                  I was able to successfully install Flash Player on my Mac running 10.8.5 and Safari. Despite multiple attempts, following the instructions posted on the web, uninstalling an older version, etc., etc. the installer for the update download from Adobe hung up for a long time and then gave me an error message (an error has occurred - very informative!).

                                   

                                  Is there an alternative to Flash Player so people don't have to use this junk ware?

                                  • 14. Re: Flash Player unable to proceed with the installation
                                    ddmincorporated

                                    I am having the same failure on OS 10.8.5. I tried the provided troubleshooting tips of uninstalling and restarting. I am aghast that such a fundamental piece of modern day computing software cannot install via the standard mechanism. Words fail that this continues after weeks of acknowledging the problem. Unbelievable.

                                    • 15. Re: Flash Player unable to proceed with the installation
                                      ddmincorporated Level 1

                                      THis worked for me on 10.8.5.  This workaround should be on the Troubleshooting Page. I wasted an hour trying to install it "properly". I am very frustrated with Adobe.

                                      • 16. Re: Flash Player unable to proceed with the installation
                                        nancykhayes

                                        I was able to download only after going to direct url and bypassing the package. I didn't have to uninstall old program. I don't have url handy - just google direct url for adobe flash player for safari 14. Hope it works for everyone!

                                        • 17. Re: Flash Player unable to proceed with the installation
                                          Go2Rex Level 1

                                          I think it's awesome that, to this day, the problem persists.

                                           

                                          Thank you so much, trained monkeys, for posting your log files. They were very helpful.

                                           

                                          Now, stand on your head and gargle peanut butter.

                                           

                                          I 100% guarantee you that it will have the exact same effect as posting your log files.

                                           

                                          No really, I'm serious.  Try it.

                                           

                                          I'm serious, go ahead, you'll see.

                                          • 18. Re: Flash Player unable to proceed with the installation
                                            brian7atkinson

                                            New version - same problem:
                                            Re: I can't install flash player on my mac

                                             

                                            I included screen shots of the invisible progress bar.

                                            • 19. Re: Flash Player unable to proceed with the installation
                                              microdevel Level 1

                                              The problem is a permission issue with the installer trying to use a directory that is only accessible by root.  The folder path is visible in the log output throwing the error 30 message.  To fix this problem, you have to temporarily allow the installer access to the root directory.  Open terminal and type the following (if prompted for a password in terminal, use your logon password):

                                               

                                              cd /var/folders/zz/zyxvpxvq6csfxvn_n0000000000000

                                              sudo chmod 777 T

                                               

                                              Now run the installer.  After it completes run these commands in the terminal.

                                               

                                              sudo chmod 700 T

                                               

                                              This will put the permissions back to where they were.

                                               

                                              This problem will happen even if you are an logged in as an admin on the system.  I hope this helps someone - took me a few to figure out what was happening.  I can't wait for the day when I can completely get rid of Flash...

                                              • 20. Re: Flash Player unable to proceed with the installation
                                                barbarab2134445

                                                This didn't work for me.  Then, when I type in sudo chmod 700 T, I get the message that there is no such file or directory.

                                                • 21. Re: Flash Player unable to proceed with the installation
                                                  ridhijain Adobe Employee

                                                  Hi,

                                                   

                                                  You can use the offline installer available in still having problem section on Installation problems | Flash Player | Mac page.

                                                   

                                                  Thanks!

                                                  • 23. Re: Flash Player unable to proceed with the installation
                                                    ridhijain Adobe Employee

                                                    Hi,

                                                     

                                                    We recommend a system restart might help resolve the issue. Could you please provide the install.log file and the FlashPlayerInstallManager.log file so that we could get the exact issue you are facing. Please go through the FAQ Where do I find the Flash Player installation log on the Macintosh?  to configure your system to obtain these two files for the same installation attempt. Upload the files to cloud.acrobat.com using the instructions How to share a document  and post a link to the same here.

                                                     

                                                    Thanks!

                                                    • 24. Re: Flash Player unable to proceed with the installation
                                                      raven+crow


                                                      Thanks microdevel, totally did the trick for me.

                                                      • 25. Re: Flash Player unable to proceed with the installation
                                                        microdevel Level 1

                                                        The install path might be different for you.  Here is an even easier method to get around this issue:

                                                         

                                                        1) Open terminal

                                                        2) Type in (or paste) the following:

                                                         

                                                        sudo /Volumes/Adobe\ Flash\ Player\ Installer/Install\ Adobe\ Flash\ Player.app/Contents/MacOS/Install\ Adobe\ Flash\ Player

                                                         

                                                        3) Enter your password when prompted

                                                         

                                                        The install should now succeed.

                                                         

                                                        This permission problem is still an issue even with the latest update from Adobe.  Even after checking OS X 10.11.6 permissions (which are fine), it still fails without this workaround.

                                                        1 person found this helpful
                                                        • 26. Re: Flash Player unable to proceed with the installation
                                                          maria__ Adobe Employee

                                                          This particular failure with the online installer occurs when users are members of the 'wheel' group.  We are actively working on this bug and hope to have a fix soon.  The bug only impacts the online installer.  Offline installer works fine.

                                                          • 27. Re: Flash Player unable to proceed with the installation
                                                            ddmincorporated Level 1

                                                            That sudo command is badly mangled with blanks and back slashes so it doesn't execute.

                                                            • 28. Re: Flash Player unable to proceed with the installation
                                                              microdevel Level 1

                                                              It works perfectly for me, and I just tested it again.  Make sure you've actually mounted the installer volume first by double clicking on the DMG file before executing the command, otherwise the actually file system won't be mounted and the command will fail.

                                                               

                                                              BTW, the back slashes are escape characters required because of the spaces in the file names...

                                                              • 29. Re: Flash Player unable to proceed with the installation
                                                                ddmincorporated Level 1

                                                                got it. I suffered two years with this problem but only on one system with the only resolution being to download a different installer.  SMH