do you have all the updates for the Desktop Application manager? You should be on 18.104.22.1683
What operating system are you using?
it says everything is up to date but how would i check the version just to make sure also im on windows 7
Open the Desktop Application manager. click on the little cog icon > Preferences > Account.
If you sign out, and sign back in again, that will force the Desktop Application Manager to rescan your system and check installed Adobe apps.
I think that the latest updates fixed the 'You have been signed out' problem. If not the fix is a bit long winded, so try first, and if you are stuck I/we will talk you through the fix.
thank you for your time and help i have seemed to fix the problem another way