7 Replies Latest reply on Jun 25, 2014 7:00 PM by CharPatton1

    Adobe Flash Player Could Not Be Installed

    CharPatton1

      OS 10.9.3

      iMac 27-inch, Late 2009

      AdobeFlashPlayerInstaller_14au_ltrosxd_aaa_aih.dmg

      Install Adobe Flash Player Version 2.0.2.7

      Safari Version 7.0.3

       

      Hi:

       

      I keep getting the above error when attempting the installation. I used the uninstall program from Adobe, but when I try to reinstall the same error occurs.

       

      I've also twice done the clean install that has worked the last two times I need to upgrade flash at http://forums.adobe.com/thread/1267823 to no avail.

       

      Any advice appreciated!

       

      Thank you!

       

      PS If anyone has any contacts with Adobe, it would be super if they could ask them to remedy this update problem once and for all. On this particular iMac every single time I try to update I waste an hour or two doing clean installs (which have previously worked, but not this time), a less than productive use of time. Our department IT folks say that we must upgrade because of all of the security flaws in Flash, so we don't have the option of staying with the older tried and true working versions

        • 2. Re: Adobe Flash Player Could Not Be Installed
          VincentDiNapoli

          I am experiencing a similar issue except using Safari 7.0.4; I tried the suggested solution but still the same result: "ERROR: GENERAL INSTALLATION ERROR" any Ideas?

          • 3. Re: Adobe Flash Player Could Not Be Installed
            m_vargas Adobe Employee

            Hello,

             

            Please post the contents of the /Users/<YourUserID>/Library/Logs/FlashPlayerInstallManager.log for the install attempts that are failing.  These will be listed at the end of the file.  Each attempt begins and ends with --- log start ---  and --- log end ---.

             

            Thank you in advance.

             

            --

            Maria

            • 4. Re: Adobe Flash Player Could Not Be Installed
              CharPatton1 Level 1

              Sorry about the delay in getting back to you; just very busy. Here are the log files from my last attempt:

               

              2014-06-14 14:38:37 -0600 [I]  IM: ---------- log start ----------

              2014-06-14 14:38:37 -0600 [I]  IM: All install checks pass

              2014-06-14 14:38:37 -0600 [W]  IM: Unexpected umask value for process: 0

              2014-06-14 14:38:37 -0600 [I]  IM: User does not have any processes that need to be closed.

              2014-06-14 14:38:37 -0600 [I]  IM: [install started]

              2014-06-14 14:38:38 -0600 [E]  RA: Unable to launch FPInstallHelper. Error = 'launch path not accessible'

               

               

              2014-06-14 14:38:38 -0600 [E]  RA:

              Attributes for '/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T/FPInstallHelper':

              {

                  NSFileCreationDate = "2014-05-28 19:39:15 +0000";

                  NSFileExtensionHidden = 0;

                  NSFileGroupOwnerAccountID = 0;

                  NSFileGroupOwnerAccountName = wheel;

                  NSFileHFSCreatorCode = 0;

                  NSFileHFSTypeCode = 0;

                  NSFileModificationDate = "2014-05-28 19:39:15 +0000";

                  NSFileOwnerAccountID = 0;

                  NSFileOwnerAccountName = root;

                  NSFilePosixPermissions = 2541;

                  NSFileReferenceCount = 1;

                  NSFileSize = 13348;

                  NSFileSystemFileNumber = 13501584;

                  NSFileSystemNumber = 16777218;

                  NSFileType = NSFileTypeRegular;

              }

               

               

              2014-06-14 14:38:38 -0600 [E]  RA:

              Attributes for '/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T':

              {

                  NSFileCreationDate = "2014-06-14 19:59:41 +0000";

                  NSFileExtensionHidden = 0;

                  NSFileGroupOwnerAccountID = 0;

                  NSFileGroupOwnerAccountName = wheel;

                  NSFileModificationDate = "2014-06-14 20:38:37 +0000";

                  NSFileOwnerAccountID = 0;

                  NSFileOwnerAccountName = root;

                  NSFilePosixPermissions = 449;

                  NSFileReferenceCount = 9;

                  NSFileSize = 306;

                  NSFileSystemFileNumber = 13500656;

                  NSFileSystemNumber = 16777218;

                  NSFileType = NSFileTypeDirectory;

              }

               

               

              2014-06-14 14:38:38 -0600 [E]  IM: [install failed: 30]

              2014-06-14 14:38:38 -0600 [E]  IM: Install failed with error code: 30.

              2014-06-14 14:38:38 -0600 [I]  IM: ----------  log end  ----------

               

               

              Thank you very much for your attempts to trouble shoot this!

              • 5. Re: Adobe Flash Player Could Not Be Installed
                CharPatton1 Level 1

                Your installer worked. Thank you very much!

                 

                In case it helps the Adobe folks troubleshoot, here's the log file for the successful install:

                 

                2014-06-24 19:28:34 -0600 [I]  IM: ---------- log start ----------

                2014-06-24 19:28:34 -0600 [I]  IM: All install checks pass

                2014-06-24 19:28:48 -0600 [E]  IM: User has 1 process that needs to be closed before the Flash Player can be installed.

                2014-06-24 19:29:00 -0600 [I]  IM: [install started]

                2014-06-24 19:29:08 -0600 [I] FIN: [finalizer started]

                2014-06-24 19:29:08 -0600 [I] FIN: Compression Output Path: '/Library/Internet Plug-Ins/Flash Player.plugin'.

                2014-06-24 19:29:08 -0600 [I] FIN: Compression Input Path: '/Library/Internet Plug-Ins/Flash Player.plugin.lzma'.

                2014-06-24 19:29:11 -0600 [I] FIN: [finalizer succeeded]

                installer: Package name is Adobe Flash Player

                installer: Installing at base path /

                installer: The install was successful.

                2014-06-24 19:29:16 -0600 [I]  IM: [install completed]

                2014-06-24 19:29:16 -0600 [I]  IM: [install succeeded]

                2014-06-24 19:29:24 -0600 [I]  IM: ----------  log end  ----------

                • 6. Re: Adobe Flash Player Could Not Be Installed
                  m_vargas Adobe Employee

                  Thank you for posting the log file.  Some folks posted similar log files in another thread and we were able to reproduce the error and are actively investigating a solution.  In the mean time you can use the offline installer Pat Willner posted the link to.

                   

                  --

                  Maria

                  • 7. Re: Adobe Flash Player Could Not Be Installed
                    CharPatton1 Level 1

                    Great news. Thanks for the followup. Hope a solution is easy to implement.