3 Replies Latest reply on Jun 16, 2014 4:12 PM by gener7

    Indesign 9.1 won't start after 9.2 patch failed

    tswoolfinOH Level 1

      I am running a Windows 7 system with CC and CS6 aps.

       

      I tried installing the latest June 2014 update. It apparently applied correctly to ID CC6 but failed on ID CC. I reapplied it (2nd failure) and tried to start ID CC but something broke and now it gets to "Calling Late initializers" and Windows shuts it down with an "Adobe InDesign has stopped working" message.

       

      I have tried everything I could find to clear this.

       

      Delete preferences and restart

       

      Sign in/out of CC

       

      Reboot

       

      Uninstall/reinstall (Twice over a slow DSL connection! <sigh>)

       

      Verify ID CC fails in W7 safe mode (It does)

       

      And everything else I could find.

       

      As this is an install on a second machine I compared the files in C:\Users\tsw\AppData\Roaming\Adobe\Adobe InDesign\9.1 in the good install with the bad install and moved/renamed everything that was different.

       

      Nothing made a difference. What can I try next?

       

      (I am aware this is probably two separate problems: 1) 9.2 won't apply to ID CC and 9.1 won't start Right now I just want to get 9.1 to start..)

       

      Thanks

       

      Tom