4 Replies Latest reply on Nov 5, 2014 6:09 AM by Todd_Kopriva

    After Effects CC can't open MP4's or MOV files?


      Hi guys,


      I'm working on AE CC at work and then at home. At home i've no issues but when I try to open the project at work I'm getting the following

      errors: 'After Effects error: File "VID_232323.mp4" cannot be opened, it may be in an unsupported format. ( 86 :: 1 ).

      Also get the same issue with MOV files too. Projects take an age to open with errors for all the mov files.


      I understand this might be the format of the MP4 / MOV files but they open fine on my Mac Pro at home.


      At work my setup is:  iMac - 3.4 GHz Intel i5. 32 GB 1600  MHz DDR3. OSX 10.9.3 - AE CC : v


      Any ideas please?