4 Replies Latest reply on Nov 5, 2014 6:09 AM by Todd_Kopriva

    After Effects CC can't open MP4's or MOV files?

    ballstothis

      Hi guys,

       

      I'm working on AE CC at work and then at home. At home i've no issues but when I try to open the project at work I'm getting the following

      errors: 'After Effects error: File "VID_232323.mp4" cannot be opened, it may be in an unsupported format. ( 86 :: 1 ).

      Also get the same issue with MOV files too. Projects take an age to open with errors for all the mov files.

       

      I understand this might be the format of the MP4 / MOV files but they open fine on my Mac Pro at home.

       

      At work my setup is:  iMac - 3.4 GHz Intel i5. 32 GB 1600  MHz DDR3. OSX 10.9.3 - AE CC : v 12.2.1.5

       

      Any ideas please?

       

      Tony.