1 Reply Latest reply on Jun 16, 2014 12:57 PM by Eshant_Jindal

    CC Updater Problem.

    John D Barnes

      The CC Updater hangs with message "Please close 'ElementsAutoAnalyzer" to continue. I cannot find it in the Actity Monitor and it does not respond to a Force Quit, Screen Shot 2014-06-16 at 1.12.47 PM.png

      Screen Shot 2014-06-16 at 1.13.34 PM.png

        • 1. Re: CC Updater Problem.
          Eshant_Jindal JapanEmployeeModerator

          Hi John,

           

          Restart your computer. Then, follow these steps:

           

          On Windows:

           

          1. Navigate to the task manager.

          2. Click on the processes tab.

          3. Select "Show processes from all users". In the list of processes, look for ElementsAutoanalyzer & dynamiclinkmanager.

          4. Select the processes and end them.

          5. Reinstall the applications.

           

          On a Mac:

           

          1. Navigate to activity monitor.

          2. Select processes and "show all processes" in the drop down menu at the top of the dialog.

          3. In the list of processes, look for ElementsAutoanalyzer & dynamiclinkmanager.

          4. Select the processes and end them.

          5. Reinstall the applications.

           

          Let me know if it helps.

           

          Thanks!

          Eshant