If you have the latest version of your AT Ivideo card/graphics card driver up to date according to the web site of the manufacturer of the card, then delete the Premiere Elements 10 BadDrivers.txt file, and determine if the display message and problems are gone. I am going to have to guess for now since you did not mention what computer operating system your Premiere Elements 10 is running on...assuming Windows 7, 8, or 8.1 64 bit
Local Disk C
and, in the 10.0 Folder, is the BadDrivers.txt file that you delete. That file will be generated again once you open Premiere Elements to a project, but the problem should be gone. Be sure to be working with Folder Option Show Hidden Files, Folders, and Drives active so that you can see the complete path cited.
Let us see if that works for you. There may be some adjustments in the card itself that can be made. More later.
We will be watching for your follow up.
Thankyou so much ATR
Thanks for the reply. Did you get a chance to test the troubleshooting suggestion to determine if it works for you?
Hope it did. But, if not, we will think about this some more.
I have had this happen and actually received assistance through the phone help line. There is no resolution other than touching and clicking the cursor on the timeline of the project -- those timeline marks -- once you do that, the preview window will play the clip. It is the strangest thing and no rhyme or reason for it -- but that is the solution!
What version of Premiere Elements are you using and on what computer operating system is it running?
Can we assume Premiere Elements 10? If so, does your computer use a NVIDIA GeForce video card/graphics card?
By Preview Window are you referring to the monitor in the Edit area or the Preview Window that opens when you double click your
source media in Project Media or on the Timeline?
Thankyou very much A.T.Romano, I had a chance to perform what you first suggested and it fixed my issue !! Your a legend and I appreciate your assistance greatly !!
Thank for the follow up. Much appreciated.
Please do not hesitate to ask questions and to ask for clarification. We are glad for the opportunity to be of assistance.
Thank for your contribution which helps others in a similar situation and avoids troubleshooting misconceptions as was introduced in your
thread by another.