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1. Re: Adobe Master Collection CS6 extended: My serial number has suddenly stopped working???!!
Steve Werner Jun 17, 2014 5:30 AM (in response to Multimedia_FX)Serial number questions cannot be handled in a public forum. You'll need to call Customer Service in your region or use web chat:
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2. Re: Adobe Master Collection CS6 extended: My serial number has suddenly stopped working???!!
Multimedia_FX Jun 17, 2014 5:54 AM (in response to Steve Werner)Thanks for the response.
Sadly, the Contact Customer Care is an infinite loop of aggrivation:
There is NO web chat for me - its always GREYED OUT.
There is NO callback for me - PLEASE TRY AGAIN LATER.
There is NO way to FILE A SUPPORT CASE. I dont see any links.
There is ONLY the forums available atm - so here I am.
As per many user's work around here:
Photoshop CS6 suddenly a trial version of Extended.
I have tried to "re-license" but since the license is REVOKED, there is NO WAY to DE-ACTIVATE my product so I can try to RE-ACTIVATE it again.
Staff Member Barry Young's post # 110, and 113 here:
Re: Photoshop CS6 suddenly a trial version of Extended.
states this is an INTERNAL issue that he is trying to solve. This was way back in 2012. Seems this has surfaced again.
Seems Staff member SG... and Chris Cox were also aware of this issue, and Chris even got the bug himself!
This needs to be fixed please!
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3. Re: Adobe Master Collection CS6 extended: My serial number has suddenly stopped working???!!
SG... Jun 17, 2014 10:21 AM (in response to Multimedia_FX)Hi,
What OS are you using, and what version was the update you just applied that triggered this?
Those threads are quite old, and we fixed the bulk of the activation issues with 13.0.4.
regards,
steve



