How is your external hard drive connected, and does Finder see the drive correctly? (is that the Mac file manager? I am Windows)
A "device" not found would SEEM to be an operating system issue, not an Adobe issue
The connection is USB2 and Finder sees the drive seemingly fine. In fact I use Finder to and from the hd but, back to my original problem?
At the onset, I am strictly an Elements Windows user, but I try to find common troubleshooting ground between Premiere Elements Windows and Mac.
With that thought in mind, my first question would be "How is the external hard drive formatted?" There would be other questions after that. But, please check out the following article on Mac and External Hard Drives and then let us know if there is any information in it that applies to your situation.
Thanks, but after formatting as suggested, the drive is still not detected.
Thanks for the follow up.
From what you wrote, it sounds like the media can be used by Premiere Elements from the hard drive save location, but not this external hard drive. I came across the following formatting of external hard drive Mac specific to the WD Passport. Does it cover anything differently than in the prior online generalized article on the subject that I posted earlier?
How would you characterize the issue "it worked before but not now" or "it never worked before".
I have been thinking some more about your question and would like to ask for clarification on what you have reported.
When are you getting this "non supported device has been detected"?
a. When you use Premiere Elements/Add Media/Files and Folders and browse to and select video on the external hard drive?
b. When you use Premiere Elements/"Videos from Flip or Cameras"/Video Importer?
c. Also, when you use programs other than Premiere Elements?
I came across a note in Premier HELP saying that importing from dvd drive is not supported and to use internal super drive. I have a feeling that the same is true for an external hard drive. What do you think?
Answering your questions:
a. Trying that gets the message to use “b”, videos from cameras etc.
c. Don’t know yet.
I am Windows so have almost Zero Mac knowledge (a few saved discussion links) but MANY people use external hard drives... so the program itself will use such drives... it seems that there is something about your specific configuration that is causing a problem
IDEA... based on different hardware, so MAY not help with your situation... in the Windows world it happens that software will "hi-jack" a DVD drive so Premiere Elements (or Encore) is not able to communicate with the drive... is there any way that some Mac program has "stolen" your drive and made it so Premiere Elements can't "see" the drive?
Again... this is for DIFFERENT hardware and is posted only as an EXAMPLE
Things and Software to AVOID when authoring/burning a disc... says Encore, but also applies to Premiere Elements and disc burning
Start --> http://forums.adobe.com/thread/608660
#2 has WHY Explained http://forums.adobe.com/thread/607390
Still in the hunt for a Premiere Elements 12 Mac answer to this external hard drive issue.
I came across the following Adobe Premiere Elements Forum thread which sounds almost word for word like
your situation. The answer turned out to be in the formatting of the external hard drive.
Please check it out and then let us know if there is some in there that you have not tried yet.
Keeping a positive thought for a successful result.