4 Replies Latest reply on Jun 20, 2014 7:07 PM by A.T. Romano

    I'm using premeir elements 10 why it keep freezing when i edited my movie

    lakepa

      Im using premeir elements 10 why it keep freezing when edited my movie@

        • 1. Re: I'm using premeir elements 10 why it keep freezing when i edited my movie
          John T Smith Adobe Community Professional & MVP

          nVidia Driver Rollback PreElements-10 http://forums.adobe.com/thread/1317675

           

          From the Premiere Elements Information FAQ http://forums.adobe.com/thread/1042180

          •What version of Premiere Elements? Include the minor version number (e.g., Premiere Elements 12 with the 12.0.1 update).

          •What operating system? This should include specific minor version numbers, like "Mac OSX v10.6.8"---not just "Mac"

          •Has this ever worked before?  If so, do you recall any changes you made to Premiere Elements, such as adding Plug-ins, brushes, etc.?  Did you make any changes to your system, such as updating hardware, printers or drivers; or installing/uninstalling any programs?

          •Are you using an account with Administrator Privileges?

          Run as Administrator http://forums.adobe.com/thread/969395 (Encore + "All" Premiere)

          •Have you installed any recent program or OS updates? (If not, you should. They fix a lot of problems.)

          •What kind(s) of image file(s)? When talking about camera raw files, include the model of camera.

          •If you are getting error message(s), what is the full text of the error message(s)?

          •What were you doing when the problem occurred?

          •What other software are you running?

          •Tell us about your computer hardware. How much RAM is installed?  How much free space is on your system (C:) drive?

          And some other questions...

          •What are you editing, and does your video have a red line over it BEFORE you do any work?

          •Which version of Quicktime do you have installed?

           

          What is your exact brand/model graphics adapter (ATI or nVidia or ???)

          What is your exact graphics adapter driver version?

          Have you gone to the vendor web site to check for a newer driver?

          For Windows, do NOT rely on Windows Update to have current driver information

          -you need to go direct to the vendor web site and check updates for yourself

          ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool

          nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

           

          Exactly what is INSIDE the video you are editing?

          Codec & Format information, with 2 links inside for you to read http://forums.adobe.com/thread/1270588

          Report back with the codec details of your file, use the programs below... A screen shot works well to SHOW people what you are doing

          http://forums.adobe.com/thread/592070?tstart=30 for screen shot instructions

          Free programs to get file information for PC/Mac http://mediaarea.net/en/MediaInfo/Download

          • 2. Re: I'm using premeir elements 10 why it keep freezing when i edited my movie
            A.T. Romano Level 7

            lakepa

             

            Order of Troubleshooting...

             

            (1) Video Card Driver Problem

             

            Does the computer use a NVIDIA GeForcce video card/graphics card? If so, stop and read the announcement at the top of this forum.

            It describes the Premiere Elements 10 NVIDIA video card driver problem and gives the fix. For your convenience the following is a

            copy/paste of the Announcement. Very important to rule in or out the known Premiere Elements 10 NVIDIA Video Card Driver issue.

            Premiere Elements 10 NVIDIA Video Card Driver Roll Back

            If you are a Premiere Elements 10 user whose Windows computer uses a NVIDIA GeForce video card and you are experiencing Premiere

            Elements 10 display and/or unexplained program behavior, then your first line of troubleshooting needs to be rolling back the video card

            driver version instead of assuring that it is up to date.

             

            Since October 2013 to the present, there have been a growing number of reports about display and unexplained workflow glitches specific

            to the Premiere Elements 10 user whose Windows computer has a NVIDIA GeForce video card. If this applies to you, then the “user to user”

            remedy is to roll back the NVIDIA GeForce video card driver as far as is necessary to get rid of the problems. The typical driver roll back has

            gone back as far as March – July 2013 in order to get a working Premiere Elements 10. Neither NVIDIA nor Adobe has taken any corrective

            action in this regard to date, and none is expected moving forward.

             

            Since October 2013, the following thread has tried to keep up with the Premiere Elements 10 NVIDIA reports

            http://forums.adobe.com/thread/1317675

             

            Older NVIDIA GeForce drivers can be found

            http://www.nvidia.com/Download/Find.aspx?lang=en-us

             

            A February 2014 overview of the situation as well as how to use the older NVIDIA GeForce drivers for the driver roll back can be found

            http://atr935.blogspot.com/2014/02/pe10-nvidia-video-card-roll-back.html

             

            (2) "Movie" Properties

             

            We need to know the properties of your source media, such as,

            Video compresson

            Audio compression

            Frame Size

            Frame Rate

            Interlaced or Progressive

            File Extension

            Pixel Aspect Ratio

            We could direct you to video and audio properties readout programs, but let us see if we can get the information needed from knowing

            the brand/model/settings for the camera that recorded the video.

             

            Please check out these 2 important concerns, let us see what you have, and then we can decide what next. The video card driver matter may fix all.

             

            Do not hesitate to ask if there is anything that you need help to understand what is needed.

             

            Thank you.

             

            ATR

            • 3. Re: I'm using premeir elements 10 why it keep freezing when i edited my movie
              lakepa Level 1

              thank you for responding  to my premeir elements 10 problems i will try and follow what you mention and i will get back to you.I'm not good at computer language but i will get my technician to have look at it and he'll explain it to me.yes i have use this program for about five years now and ok with it.I'm using sony video cameras hd and nex vg10 hd full hd and i was working on my son wedding video. my computer;... not sure about the video card; but my work is on a external hard drive so theres plenty space in the computer hard drive.thank you.Hopo

              • 4. Re: I'm using premeir elements 10 why it keep freezing when i edited my movie
                A.T. Romano Level 7

                lakepa

                 

                Thank you for the latest information that you posted related to your source video properties. From what I have read of your camera (Sony NEX-VG10), it is recording video with AVCHD video compression, probably the audio is stereo. If you say, full hd, that should mean that the frame size is 1920 x 1080. But, could you check the following:

                a. What is the frame rate.. PAL set up.50i (which is 50 fields per second which equates to 25 interlaced frames per second) or 50p (which is 50 progressive frames per second OR NTSC set up 60i (which is 60 fields per second which equates to 29.97 interlaced frames per second) or 60p (which is 60 (59.94) progressive frames per second?

                b. Also, what is the file extension of your Timeline file from the Sony NEX-VG10?

                c. What is your intended export of this Premiere Elements 10 Timeline...burn to disc or export to a file saved to the computer hard drive?

                 

                With this type of information, I want us to assure that the project preset that you set for this project matches the properties of your source media.

                 

                But, as I mentioned in my initial post, this type of information is important but right now secondary to a possible Premiere Elements 10 NVIDIA GeForce issue.

                 

                Please review and consider.

                 

                Thank you.

                 

                ATR