2 Replies Latest reply on Jun 18, 2014 3:42 AM by Superknown

    Captivate 7 not capturing information in boxes on screen

    Superknown Level 1

      Hi,

       

      I'm using Captivate 7 to record a software simulation in Training mode. It looks fine when I am recording, but when I come to edit there are a number of screens where a box hasn't been recorded properly. You just get a blank white box.

       

      I am recording on Windows 7 (though a colleague is having this problem recording the same system on XP)

       

      Here is an example - the top box should be populated, but it is showing as empty. This seems to be happening randomly through the file.

       

      Captivate White Screen Problem.png

       

      Any ideas?

       

      Thanks

       

      Rob