2 Replies Latest reply on Jun 18, 2014 3:42 AM by Superknown

    Captivate 7 not capturing information in boxes on screen




      I'm using Captivate 7 to record a software simulation in Training mode. It looks fine when I am recording, but when I come to edit there are a number of screens where a box hasn't been recorded properly. You just get a blank white box.


      I am recording on Windows 7 (though a colleague is having this problem recording the same system on XP)


      Here is an example - the top box should be populated, but it is showing as empty. This seems to be happening randomly through the file.


      Captivate White Screen Problem.png


      Any ideas?