Sorry for the trouble,
Do you get a crash report and send those in Daniel?
What do you mean crash as soon as you turn it?
When does it crash? What's the last thing you see?
Have you installed any plug-ins to the new CC 2014 already?
Thanks for the video Daniel,
Have you tried signing out of the Creative Cloud application, then signing back in?
Give that a try, and let me know if that resolves it.
I'm having the same problem. I'm in Windows 8.1 x64.@
Did you try my suggestion JDSilva?
I tried what you said, it does not help
The problem is also in adobe edge animate cc
But adobe dreamweaver works great
Yes. I tried your suggestion. I closed creative cloud application to open Photoshop to try too, but the problem persists.
i have exactly the same issue on Windows 8, every other Adobe software works except PS CC 2014, it'd be nice to see if somebody has a solution to fix this problem...
Same problem here and I have tried all suggestions but to no avail. Win 8.1 64bit
I don't have any other applications linked to the cloud.
I'm having the same issue. When I start PS CC 2014, it crashes probably 5 seconds after it loads up. It doesn't give any error message, just says "Adobe Photoshop CC 2014 has stopped working", and that's it. I tried starting it with CTRL+SHIFT+ALT to delete the settings file to see if that helps; it doesn't.
I should add that I'm using Windows 7 64-bit.
I'm having the same problem, getting the same error message as jonathoncrane. I'm also using Windows 8 64bit. It's a brand new laptop - Adobe creative cloud installed for the first time today so there shouldn't be any conflicting previous adobe files. Really need a fix, got work to do! Thanks
I seem to have the same issue BUT I get an option pop up: would you like to migrate presets from following versions.
Then crashes, Even if I choose Yes or No or don't even touch.
I managed to fix the problem, for me at least.
I have an ATI card, and I was using the default display drivers that come with Windows 7 for it.
Upon installing the updated radeon drivers from ATI's website (the catalyst software and all), it no longer crashes for me.
This may not fix it for everyone, but it worked for me at least. I have Visual Studio installed, so I was given the option to debug after the crash; turns out the crash occurred in some ATI dll file, which lead me to think it might be an issue with my driver. I hope this helps someone else.
Photoshop cc 2014 got hung when I browse the preferences.
Need to shut it down by task manager. After that I had to restart the computer to re-start PS.
Wit 7 32 bit
I also get that pop up window with the information that PS 2014 has stopped working.
New computer, Windows 8, 64-bit
I'm having the same issue.
I'm on a MacBook Pro with the latest OS.
I open PS CC 2014 and as soon as i click anywhere the application freezes, I have to force quit.
I have uninstalled PS CC 2014, restarted my computer and still have the same issue.
Here's the event log for my crash - can anyone make any sense of it?
Faulting application name: Photoshop.exe, version: 220.127.116.11, time stamp: 0x536b438e
Faulting module name: igdfcl64.dll, version: 18.104.22.16832, time stamp: 0x50c924e2
Exception code: 0xc0000005
Fault offset: 0x0000000000809283
Faulting process ID: 0xfb8
Faulting application start time: 0x01cf8bd85cc92120
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe
Faulting module path: C:\Windows\SYSTEM32\igdfcl64.dll
Report ID: c8d38b88-f7cb-11e3-be78-e03f49b82f29
Faulting package full name:
Faulting package-relative application ID:
I seem to have solved the problem on my PC - hope this can help someone. The event log shows it was the Intel Graphic Card causing the problem. There were no available updates for it so I just went into Device Manager (Windows 8) and disabled it, leaving just the Nvidia Geforce card installed. Photoshop finally opened as normal!
Thanks a lot kbristo!! your solution seems to work for me too!
Are you seeing the crash when you launch the Hebrew application or when you install the Hebrew application?
I tried this too... I'm using a ATI HD Radeon, i updated the drivers, tried to disable like kbristo said but nothing... I was working with a Mac before, but many softwares of creative cloud crashes. Many people said: That is a problem of OSX, it's not responsability of Adobe. Now so many problems with windows.
I will be honest... The conference of yesterday was a BIG FAIL, everyone saw the audience reactions, one thing or other ok, but the majority of releases are simples updates. A two hours event to present a digital pen?
Adobe unfortunately have fear to launch a true 3d software. Many investiments in the 3d plataform of photoshop , realy people? A 3D Printing of a photoshop vector? Are you kidding me? Guys you are soo amazing for be limited to this... Adobe needs a 3D plataform now! The cloud is a amazing idea in my opinion, but the apps need work well, in Mac and Pc. Invest in what really matters and not make a event like yesterday. I'm embarrassed for this, cause I'm a great fan of your work.
Sorry for my English!
It crashes when I launch Photoshop
I have an NVIDIA video card :/
How exactly do you do that?
Your intel video card driver crashed -- update the driver from Intel's website.
Worked fine with me as well... update the nvidia drivers.
I have the latest drivers and I don't have an onboard card to cause any conflicts, photoshop still doesn't work for me.
I do hope Adobe are doing something to rectify this problem.
I'm having the same issue with a Sony Vaio laptop running windows 7 Professional. I have an Intel Graphic card, but it indicates my drivers are up to date.
Did you update the drivers from Intel's website?
Or are you checking the years-out-of-date drivers from Sony and Microsoft?
i am having the same problem on an hp running windows 7 professional. I don't know how to check and update my drivers or anything, and don't want to make the situation worse. can anyone help?
I'm having the same problem. Photoshop shuts down right after splash screen is displayed. I tried updating the drivers and that worked - for a minute. I rebooted, started PS and it started up just fine. I then ran Lightroom and PS immediately shut down and is now back to the same problem.
Adobe needs to get this figured out ASAP.
Please try the following:
Rename SLCache to SLCache_old from these location to fix the issue.
Windows 64: C:\Program Files (x86)\Common Files\Adobe
Windows 32: C:\Program Files\Common Files\Adobe
Once done launch Photoshop.
Let us know how it goes.
None of this is working for me. My logs are saying something about a registration error, but I have a valid CC account. The programs all start up and then within 5 seconds, they crash and I get no error messages. Windows 8.1 / 64-bit
So I'm also having Photoshop CC 2014 issues. It crashes about 5 seconds after launch. I've got Photoshop CC installed alongside, and it does ask if I want to migrate preferences and I have said no and yes, and it fails every time no matter the answer. I also tried starting it with CTRL+SHIFT+ALT to delete the settings file to see if that helps; it doesn't. I've signed in and out of Creative Cloud, I only have the one video card, with no integrated video and it's a AMD Radeon with the latest drivers. I'm using Windows 7, SP 1 64-bit. I did have initial trouble installing it and it told me to repair Microsoft Visual C++ 2012 Redistributable x86/x64 before it would install. Which i did.
Okay so it was probably a multi-prong issue. Even though Microsoft and AMD said my driver was up-to-date, Dell said it wasn't. Plus my bios needed updating. So definitely check your computer manufacturers website. Everything is fine now.