1 Reply Latest reply on Jun 18, 2014 6:38 PM by A.T. Romano

    Adobe elements 11 Invalid serial number

    serenibby

      When i go to my products on adobe and enter my serial number onto my adobe premier elements 11 it says invalid even if i copy and paste.

        • 1. Re: Adobe elements 11 Invalid serial number
          A.T. Romano Level 7

          serenibby

           

          From what you wrote, it would appear that you have purchased download files from Adobe for Premiere Elements 11 and a serial number specific to that purchase. At that time, to what computer operating system did you download and install that purchased download and its serial number?

           

          What are you dealing with...activation of a Premiere Elements 11 program that was deactivated and left installed on your computer? Or some other scenario? Please explain.

           

          I would like to rule out that you are somehow trying to use a Premiere Elements 11 Windows serial number in a Premiere Elements 11 Mac setup or the other way around.

           

          Typically Adobe does not support anything put the current version 12. But, it might might the exception for Activation issues, not sure in this case. To find out, click on the following link, and, when it opens, navigate to the section on "Serial Number and Redemption Codes". It looks like the paths to Adobe Chat have shifted, and I need to figure out what it has done. But, for now, I think the path indicated should bring answers.

          Contact Customer Care

           

          Please let us know the outcome.

           

          Thank you.

           

          ATR