2 Replies Latest reply on Jun 18, 2014 7:14 PM by njguy0414

Photoshop CC silent crashing upon launch

njguy0414 Jun 18, 2014 7:01 PM

I decided to try out the creative cloud today, and signed up I have had Lightroom and that works fine still. When I try to open up Photoshop CC 2014, the splash screen loads up and I get about 1 second of Photoshop before it just closes. It has never opened up for me. I have tried:

1) Signing out/in of the Creative Cloud app

2) Uninstalling/Re-installing and rebooting

3) Holding shift, Alt, Ctrl when launching to reset the preferences.

4) Running in administrator mode

I have a win7 64 bit OS, GeForce 560Ti, Intel i5-3570K CPU

Windows and the graphics drivers are all up to date. I looked at the event viewer, but I am not sure what I am looking at or what to share.

Help?

1. Re: Photoshop CC silent crashing upon launch

Pragya Kandari Jun 18, 2014 7:06 PM (in response to njguy0414)

Hi,

Please rename SLCache to SLCache_old from these location to fix the issue.
Windows 64: C:\Program Files (x86)\Common Files\Adobe

Once done launch Photoshop.

Let us know how t goes.

-Pragya
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2. Re: Photoshop CC silent crashing upon launch

njguy0414 Jun 18, 2014 7:14 PM (in response to Pragya Kandari)

ok - After renaming the folder:

Sign-in required window popped up.
This window also said "Terms and conditions for trial software"
Is this trial software??
Signed in, got a 'thank you, Adobe Photoshop CC will now be licensed for (my email)"

And it opened up fine. Thank you very much for the speedy reply. I'd buy you a beer if I could.
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Photoshop CC silent crashing upon launch

1. Re: Photoshop CC silent crashing upon launch

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