i have the same call from devane india..
Any update on this? Is Denave India Pvt. Ltd. genuine company?
Hey guys, I too got multiple call. The telecallers are very rough.
I too own a business licence and they said its not valid and they are asking for my business information.
I suspect its a scam.
More over they do not agree to buy new licence from other vendors. they want me to buy from them.
In my opinion, I guess they target business based on their size, website and turn over.
I am pretty sure its a can..
similar to my experience.
Please let me know about yours people..
any updates on this.i am also getting this calls for few days.....
i have the same call from devane india..
What to do with this guys.
I too got an email from them requesting to submit numbers of licenses we have. Thinking that this maybe legit so I emailed them the numbers based on the format they requested. Even after that they still wont stop email about asking how many copies of Adobe we installed in the computers and have reason to believe that we installed more than what we purchased. The following is their latest email which I received today.
"Further to our email dated 12-08-15 we have a difference in opinion on software usage at XXX
We believe that your organization’s Adobe product usage is higher than the number of licenses procured. In the absence of any action taken to address this issue by your company, we are immediately recommending an onsite visit.
This will help us to acquire a better knowledge of license compliance at your organization. We can have a discussion post the review to decide on next steps for the closure of any gaps identified during the visit.
Kindly acknowledge the receipt of this mail so that we can align our authorized partner to commence an onsite visit.
Please feel free to connect with us if any assistance required at +6531585054
Need clarification from Adobe whether the company is legitimate
you will get these calls as Adobe Sale is sinking and they always think that piracy is the culprit and every customer is cheating with them!!!.......The biggest catch for them is once you have purchased the licences, they will calculate that what u have purchased is not to your requirement or why haven't you purchased after the year in assumption that your business is growing!!!
The main culprits are those..... from who you buy or there competitors in sales. You buy from one business partner and the other will start pin pointing saying you have more users than actual licence you have!!! and pass on the message to adobe.
Its in the end who catches whos bluff!!!
If you are clean and you know what licence you have is perfect to count!!! Go full on the calls and challenge them.....if you think ur falling short....than buy few to end the call for this year and wait for them the next year!!!
They do this to to everyone....they are trying to force to you purchase additional or things which we dont use. For exp if your a designer..u must have bought Adobe Design CS6 suit or Illustrator or photoshop.!!!!
Now they will assume if only illustrator or photoshop single licences you have than why you dont have acrobat writer??? These are all the assumption compliance people build up!!! and if Adobe is lacking behind in Acrobat ..they will try to force buy you this!!! These are all the strategies they play to confuse the customer!!!
I am also getting such calls and emails from devane india
Adobe License Compliance Consultant.
Denave India Pvt. Ltd.
Email : email@example.com
Marking copies to
Anuradha Moral <firstname.lastname@example.org>
Ayaz Aziz <email@example.com>
Pradeep Singh <firstname.lastname@example.org>
Amit Kumar <email@example.com>
Adobe should have a system to check whether such calls / emails are genuine and also have a process wherein a common man can check whether this is really from ADOBE, as this is spoiling the reputation of ADOBE.
Furthermore their language is not proper they are threatening by asking is your company a FAKE COMPANY, we will initiate CRIMINAL / LEGAL action if you do not purchase ADOBE products.
ADOBE PLEASE DO SOMETHING ON THIS TO STOP SUCH MENACE
Has anyone got the solution of this problem ? Whether this company authorized or not ? And what is their goal ? They are really interested in legal action or they are just threatening customers to sell the products ?
See that u have genuine licences installed and if you dont change the harddisk and install a fresh copy of the licence!!! You should have at least few licences...if u have none than ur in trouble. Actually speaking they want quantity...and people who have less pc or requirement ...they wont bother to taken legal action. And if you have the perfect count of licence and Pc and you dont need any more.....drop a mail to them saying u have fulfilled ur requirement and you have the perfect no of licence to match ur computer. Keep repeating them till they are bored of you ..it will stop!!!
Okay I got your point, but I have a one concern. It is not compulsory that you use adobe software in all your PCs. Lets say if I have 20 computers in my office among them 4 are MAC, 5 are ubuntu and others are windows. So 11 PCs are windows, and I dont use adobe in all my PCs, as everyone has different work. What is only one guy need adobe software and it is legal copy. Still they will judge the quantity by number of PCs in the office ?
IF you have 20 Pc's.... and you use on only 1 pc and that too its genuine! than what's the worry. Just see that there are no trial version , setup or old/new adobe installed on other mac and windows. If you have than..uninstall wont work, just change the harddisk as simple as that. If ur requirment is not more than one....than u can reply and be confident that ur clean and give them a clear confirmation that you have only one requirement and its sufficed your needs.
these people think that ur using ur licence or pirated copy on multiple computers and that's what they assume.So if ur confident that just reply on there mail that u dont have requirement of more than one licence and they are free to come and check on your pc. But see that ur clean!!! simple as that!
The licence compliance phone scam is back. What's concerning is these ******** have my mobile number and email addresses used to register my legit licences so i can only assume adobe must have been compromised...otherwise they would've responded to this issue with a formal reply to these posts.
Adobe has appointed Denave in India & SEA to run licensing self-assessment program. The intent of this program is to help our customers reconciling Adobe Licenses in use and educate them about current Adobe licensing policies & Programs. For more information & feedback related to this program, you can write directly to us at firstname.lastname@example.org.