2 Replies Latest reply on Jun 19, 2014 11:33 AM by A.T. Romano

    Premier Elements 10 keeps shutting down!

    shviger7

      I have installed the Adobe Premiere Elements 10 on a PC with Windows 7.  At first, it wasn't downloading my videos so I reinstalled Quicktime.  Now that I installed quicktime, if I click on the icon, the video show us, but the starting picture does not.  My main issue is that if I try to create a project I get an error message that Premier Elements is closing and windows automatically closed the program and I am back at square one!

        • 1. Re: Premier Elements 10 keeps shutting down!
          John T Smith Adobe Community Professional & MVP

          From the Premiere Elements Information FAQ http://forums.adobe.com/thread/1042180

          •What version of Premiere Elements? Include the minor version number (e.g., Premiere Elements 12 with the 12.0.1 update).

          •What operating system? This should include specific minor version numbers, like "Mac OSX v10.6.8"---not just "Mac"

          •Has this ever worked before?  If so, do you recall any changes you made to Premiere Elements, such as adding Plug-ins, brushes, etc.?  Did you make any changes to your system, such as updating hardware, printers or drivers; or installing/uninstalling any programs?

          •Are you using an account with Administrator Privileges?

          Run as Administrator http://forums.adobe.com/thread/969395 (Encore + "All" Premiere)

          •Have you installed any recent program or OS updates? (If not, you should. They fix a lot of problems.)

          •What kind(s) of image file(s)? When talking about camera raw files, include the model of camera.

          •If you are getting error message(s), what is the full text of the error message(s)?

          •What were you doing when the problem occurred?

          •What other software are you running?

          •Tell us about your computer hardware. How much RAM is installed?  How much free space is on your system (C:) drive?

          And some other questions...

          •What are you editing, and does your video have a red line over it BEFORE you do any work?

          •Which version of Quicktime do you have installed?

           

          What is your exact brand/model graphics adapter (ATI or nVidia or ???)

          What is your exact graphics adapter driver version?

          Have you gone to the vendor web site to check for a newer driver?

          For Windows, do NOT rely on Windows Update to have current driver information

          -you need to go direct to the vendor web site and check updates for yourself

          ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool

          nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

          nVidia Driver Rollback PreElements-10 http://forums.adobe.com/thread/1317675

          • 2. Re: Premier Elements 10 keeps shutting down!
            A.T. Romano Level 7

            shviger7

             

            Does your computer use a NVIDIA GeForce video card/graphics card? If so, you are mostly likely to have run

            into the epidemic of display errors specific to the Premiere Elements 10 NVIDIA GeForce user.

            The answer is to roll back the driver to an earlier version, typically around May 2013. The information on this

            is in the Annoucement at the top of this forum. For your convenience, the following is a copy/paste of it

            _________________________________________________________________________________


            Premiere Elements 10 NVIDIA Video Card Driver Roll Back

            If you are a Premiere Elements 10 user whose Windows computer uses a NVIDIA GeForce video card and you

            are experiencing Premiere Elements 10 display and/or unexplained program behavior, then your first line of

            troubleshooting needs to be rolling back the video card driver version instead of assuring that it is up to date.

             

            Since October 2013 to the present, there have been a growing number of reports about display and unexplained

            workflow glitches specific to the Premiere Elements 10 user whose Windows computer has a NVIDIA GeForce

            video card. If this applies to you, then the “user to user” remedy is to roll back the NVIDIA GeForce video card

            driver as far as is necessary to get rid of the problems. The typical driver roll back has gone back as far as

            March – July 2013 in order to get a working Premiere Elements 10. Neither NVIDIA nor Adobe has taken

            any corrective action in this regard to date, and none is expected moving forward.

             

            Since October 2013, the following thread has tried to keep up with the Premiere Elements 10 NVIDIA reports

            http://forums.adobe.com/thread/1317675

             

            Older NVIDIA GeForce drivers can be found

            http://www.nvidia.com/Download/Find.aspx?lang=en-us

             

            A February 2014 overview of the situation as well as how to use the older NVIDIA GeForce drivers for the

            driver roll back can be found

            http://atr935.blogspot.com/2014/02/pe10-nvidia-video-card-roll-back.html

            _____________________________________________________________________________________

             

            Recently one user has suggested deletion of the BadDrivers.txt file in these instances instead of the driver version roll back, but more data on that is needed. The above works. BadDrivers.txt file deletion details will be supplied if indicated.

             

            To be explored...the properties of your source media to assure that you are not dealing with formats problematic to Premiere Elements, such as Xvid.avi, AVCHD.avi, or others. A quick way to get at that is to know the brand/model/settings of the camera that recorded that video.

             

            We will be watching for further details and your follow up.

             

            Thank you.

             

            ATR