1 Reply Latest reply on Jun 19, 2014 5:02 PM by Chris Cox

    PS CC '14 Crash on Startup (w/Details)




      CC 2014 was pushed to our company laptops last night. I was excited but PS crashes within seconds of launching every time. I've tried all that is within my power that I can think of.


      Anyone know what this error might signify?


      Problem signature:

        Problem Event Name: APPCRASH

        Application Name: Photoshop.exe

        Application Version:

        Application Timestamp: 536b438e

        Fault Module Name: igdfcl64.dll

        Fault Module Version:

        Fault Module Timestamp: 50442005

        Exception Code: c0000005

        Exception Offset: 00000000008059c3

        OS Version: 6.3.9600.

        Locale ID: 1033

        Additional Information 1: d125

        Additional Information 2: d125040f8853e66fb179bc8f7c43cbae

        Additional Information 3: c899

        Additional Information 4: c8997ac30113994f8a7734e08015f94f


      Thanks for any help.