My son has student edition of CS6, is trying to move it from imac 2010 to new imac. He has the product code, but not the serial number. The program has
transferred fine and opens fine, but is unusable until authorized. This was a boxed product with installation disk (new mac doesn't have a disc reader). How do we get the serial number to activate the program? We tried entering the product code on the Adobe website but evidently the code is not "acceptable" for the Student and Teacher Edition. Error Code was 213:5. Is this a deactivation problem?
You can refer following link to recover SN from your Adobe account:
Otherwise launch the installed licensed copy of Photoshop and select Help>Product Registration. This will register the serial number with your Adobe ID.
Thank you for your help.