0 Replies Latest reply on Jun 19, 2014 6:37 PM by buglegirl101

    Update to CC 2014 - Error code 15

    buglegirl101 Level 1

      I'm having a terrible time trying to update to CC2014. Error code 15.

      xit Code: 15

      Please see specific errors below for troubleshooting. For example, ERROR:

       

      -------------------------------------- Summary --------------------------------------

      - 0 fatal error(s), 0 error(s)

       

      -------------------------------------------------------------------------------------

       

      Is there a simple fix?

       

      I tried uninstalling the CCprograms from their own uninstallers -- won't work.  Turned off firewall and virus software, tried it again--didn't work.  Turned off the computer--back on, still didn't work.  Then tried running the Adobe Cleaner -- that didn't work either.

       

      Is the system just overloaded right now, or do I have a real problem.  I don't really want to delete my CC programs unless i KNOW I'll be upgrading.

       

      I have a mac, running Mavericks.

       

      Thanks, guys!