12 Replies Latest reply on May 10, 2016 6:00 AM by CDM_in_NJ

    RoboHelp11, Word2010, Window7, importing error

    stacy.lee

      HI~

      I just installed RoboHelp11 and want to import a word document.

      But, I get a error that "Adobe RoboHelp 11 has stopped working".

      I installed microsoft word2010 and used this sample word document.

      http://downloads.tv.adobe.com/2011-09-11/learn_chlvid55017_rh_exercise.zip

       

      stopped working.PNG

       

      How can I import word doc?

        • 1. Re: RoboHelp11, Word2010, Window7, importing error
          Peter Grainge Adobe Community Professional (Moderator)

          First point to clarify is that you are not using RoboHelp for Word, which is the forum you posted in. RoboHelp for Word is a separate version that was not included with Rh11. I have therefore moved this thread. I have also deleted your duplicated post.

           

          Have you tried with another document that you have created?

           

          What language is your PC using?

           


          See www.grainge.org for RoboHelp and Authoring tips

           

           

          @petergrainge

          • 2. Re: RoboHelp11, Word2010, Window7, importing error
            Jeff_Coatsworth Adobe Community Professional & MVP

            @Peter – sure looks Korean to me, if that dialog box is any indication ;>)

            • 3. Re: RoboHelp11, Word2010, Window7, importing error
              stacy.lee Level 1

              Thanks for your reply!

               

              Yes, I use Korean.

              I tried with document that I had created, and failed too.

               

              Maybe, I need to install RoboHelp for Word, Right?

               

              How can I install RoboHelp for Word trial version?

              • 4. Re: RoboHelp11, Word2010, Window7, importing error
                Captiv8r Adobe Community Professional & MVP

                There is no RoboHelp for Word with version 11.

                • 5. Re: RoboHelp11, Word2010, Window7, importing error
                  stacy.lee Level 1

                  Thanks for your prompt reply.

                   

                  How can I get an older trial version of RoboHelp?

                  • 6. Re: RoboHelp11, Word2010, Window7, importing error
                    Jeff_Coatsworth Adobe Community Professional & MVP

                    You would only need RH for Word if you were producing the old WinHelp version I believe. You should be able to import content from Word into RH11 just fine. Try a plain text document with just a normal style applied – can you import that into a fresh RH project?

                    • 7. Re: RoboHelp11, Word2010, Window7, importing error
                      CDM_in_NJ

                      If there is no RoboHelp for Word with RH version 11, why do the product version comparisons show RH 11 to be compatible with both Word 2010 and Word 2013? 

                       

                      That is the whole reason I bought a RoboHelp 11 license - so I could update my old RH 9 files at work.  When our company "upgraded" from Word 2007 to Word 2010, they gave me a new laptop. RH was never installed on it and it took - no lie - 2 years to get RH 11.  Now I finally got it installed today and it doesn't come with RH for Word??  

                       

                      WTF???  Why do the charts all say that RH 11 works with Word 2010?????

                      • 8. Re: RoboHelp11, Word2010, Window7, importing error
                        Captiv8r Adobe Community Professional & MVP

                        Hi there

                         

                        Bear with me here. This road is convoluted.

                         

                        In the very beginning, RoboHelp was a Word add in. So you HAD to use Word, as it was the only way to edit content.

                         

                        Along the way RoboHelp HTML was introduced. So you then had two products. You could create and edit projects using RoboHelp for Word or you could create and edit other types of projects using RoboHelp HTML. In RoboHelp for Word, you used Microsoft Word as the editing environment and in RoboHelp HTML, you used the RoboHelp editing environment.

                         

                        With either product, you have an ability to import content in the form of Microsoft Word documents. You also have the ability to produce a Microsoft Word document so that Printed Documentation or a PDF may be created.

                         

                        So the newer RoboHelp versions are "compatible" with recent Word versions so that content may still be imported (or linked) and output to Word. You use RoboHelp HTML as the editor.

                         

                        Does that make better sense? If not, please advise where you are confused and we will try to help you better understand.

                         

                        Cheers... Rick

                        • 9. Re: RoboHelp11, Word2010, Window7, importing error
                          CDM_in_NJ Level 1

                          Rick, thanks very much for this reply.  I now understand what is happening. 

                           

                          Unfortunately, I'm not sure if that helps me solve my problem.  I have a ton of content in old RoboHelp/Word files, which were created in RoboHelp for Word and used to generate compiled WebHelp format outputs, with application context-sensitivity built in for my company's internally developed apps. 

                           

                          Can RoboHelp 11 open a RoboHelp 9 WebHelp file and update it?  Or can it import the many different styles I had in use in my Word docs?

                           

                          Or am I going to lose the look and feel of my 700+ topic WebHelp books?  In which case, it is a very good thing that my building's windows are permanently sealed shut.......

                          • 10. Re: RoboHelp11, Word2010, Window7, importing error
                            Captiv8r Adobe Community Professional & MVP

                            If I were in your shoes, I'd try the following approach.

                             

                            From RoboHelp (2015 Release) choose to create a new project. When you are creating the project, click the Import tab and choose WinHelp Project(*.hpj).

                             

                            tmp2.png

                             

                            I know you said you had a "WebHelp file" and what I'm showing is "WinHelp Project". What you are talking about is an output (WebHelp) that was produced from your source files that existed as a "WinHelp Project" where the main project database file was an HPJ file format.

                             

                            I'd give that a shot and see how you fare. This action should try and mimic what you had as a RoboHelp for Word project as far as organization, look and feel of things.

                             

                            Cheers... Rick

                            1 person found this helpful
                            • 11. Re: RoboHelp11, Word2010, Window7, importing error
                              Peter Grainge Adobe Community Professional (Moderator)

                              There is also a link to an old post where Marjoriem documented her approaches to this task.

                               

                              If Rick's reply and Marjorie's post do not help, can you share a project with me so that I can take a look? See the Contact page on my site and send the project as instructed there. Do make sure you include a link to this thread and please do not email the project direct.

                               


                              See www.grainge.org for RoboHelp and Authoring information

                               

                               

                              @petergrainge

                              1 person found this helpful
                              • 12. Re: RoboHelp11, Word2010, Window7, importing error
                                CDM_in_NJ Level 1

                                This looks like the solution I need, Rick.  Thank you SO much!  I truly appreciate it.

                                 

                                Peter, thank you for your info as well.  I had seen Marjoriem's post, but it sounded like you needed the old version to do something before the upgrade, and I never had it on this PC.  (My tech support department refused to install it, since this PC has only ever had Word and Office 2010.)  But I think Rick's solution will work.

                                 

                                Thank you both for your time & help!!!   - Carol