Lightroom 5.5 "Develop module is disabled. Please renew your membership to reactivate the Develop module"

1. Sign out of Adobe Creative Cloud completely and close Lightroom

2. Empty the folder: C:\Program Files (x86)\Common Files\Adobe\SLCache

3. Launch Lightroom - you should be asked to Sign in to Adobe CC.

I have the same problem here...so tried your solution and can't now launch Lightroom AT ALL...! I need to work on something NOW.... HELP!!

I have the same problem and that didn't solve it.   It's taken me 2 days to get Lightroom to work at all after upgrading and now it starts and I have this problem.   Adobe HELP!!!!!!!!!!!!!!

Please try the following:

1. Quit Lr

2. Sign out from the Creative Cloud app

3. Sign back in

4. Relaunch Lr

Let us know if that does the trick. Very sorry for the hassle.

Julie, thank you for your swift response

After doing this I could not launch Lr at all....though I am not EXACTLY sure what you mean by ‘sign out of CC app’??

Phil Webb

> I am not EXACTLY sure what you mean by ‘sign out of CC app’??

Click on the little cc icon (the two intertwining loops) in your menu bar or bottom bar. Click on the little gear icon. Click on Quit. Then restart CC by finding it in the finder (just type creative in the looking glass bottom right) or in the windows start thingie.

I have also noticed that with CC issues, it often actually helps to reboot the entire machine. The creative cloud app is quite flakey and often doesn't notice what you have installed.

Actually, what I meant by sign out (and I see now it's rather buried) is to go to the settings menu in the upper right corner of the CC app - looks like a gear - choose Preferences, then the Account tab, then click "Sign Out from Creative Cloud". I don't think quitting CC is necessary.

That's actually what I was doing. Tried it again no joy, actually a window pops up suggesting I uninstall and re install Lightroom!!!! I think there was also mention of an Error 16 and the suggestion I contact support....well here I am!

Ah just got your other message....I'll have another look..

Yeah that is the way to sign out and back in. I suggested restarting the entire app because just signing out and back in doesn't help if the creative cloud thingie is not aware of what you have installed. You can often see this in the apps tab where 50% of the time it doesn't actually know what you have. Restarting the app makes it "reconnect" with your installed apps for some reason.

OK done all that, launched LR and now I am getting a new message...I can trial the product for 30 days!! Then I have to buy....what AGAIN!?! SO I check the register button and the bottom and sign in and now all SEEMS to well again.

Listen, thanks to you all for your prompt support tonight - appreciated!

Cheers Phil Webb (UK)

Hello Phil

If you are having this issue still please try the following troubleshooting steps.

Solution 1: Sign out of Lightroom 5.5 and then sign back in with your Adobe ID. This will activate the subscription again since you are seeing that it is showing as a trial.

Solution 2:

Set permission to SLStore & SLCache Folder ::

NOTE: Perform this procedure two times, once each for the SLCache and the SLStore folders.

Mac:

• Use the Finder to navigate to Library/Application Support/Adobe/SLStore or Library/Application Support/Adobe/SLStore.
• Control-click the folder and choose Get Info.
• Expand the Sharing & Permissions section.
• Click the lock icon in the lower-right corner. Enter your administrator user name and password when prompted, and then click OK.
• Set permissions:

  System: read/write

Admin: read/write

Everyone: read/write

• Click the Gear icon, and select Apply to Enclosed Item. Close the Get Info dialog box.

Win 7/ Win 8:

SLStore :: ProgramData\Adobe\SLStore
SLCache::

Win 32 bit: Program Files\Common Files\Adobe\SLCache\

Win 64 bit: Program Files (x86)\Common Files\Adobe\SLCache\

• In File Explorer, right-click the SLCache or the SLStore folder and choose Properties.
• Click the Security tab and set permissions:

  Administrators: Full Control

Power Users: Everything but Full Control and Special

System: Full Control

Users: Read and Special

• Click Advanced, and, if asked, accept the User Account Control (UAC)elevation prompt.
• Click the Owner tab, select Administrators, and click Edit.
• Select Replace Owner on Subcontainers and Objects. Click Apply, and then click OK.
• Click the Permissions tab and click Change Permissions.
• Select Replace all Child Object Permissions with Inheritable Permissions from this Object. Click OK, and then click Yes.
• Click OK, and then click OK again in the Windows Security dialog box. Click OK to close the Advanced Security Settings dialog box.

Suggestion 2: Rename the SLCache folder and re-launch Lightroom 5.5

We are tracking this Lightroom issue. Please let me know which solution resolved your issue.

If these solutions did not work to resolve the problem for you, let us know.

Thanks

Scott

Scott

Firstly, thanks to the support team who were able to help me quickly and get me back up and running again...good work guys!

Solution 1 did it here. A secondary issue was that I was not sure how to sign out and back in to CC Lightroom and at first I was not doing that properly. Once I had it explained I was able to do that properly.

But then Lightroom then told me I had a 30 day trial – at the bottom there was a register Lightroom button which I clicked and it worked again. BUT next time I launched Lightroom I had a trial expired message and again I chose to register Lightroom and that seems to be OK now.

Many thanks

Philip Webb

Scott

On a Mac running 10.9.3 had the same problem went through the fix and it was the last one of renaming the cache folder that finally got it to ask me to sign in with creative cloud membership to get the develop module working again.

Thanks for the fix.

Im having the same issue, I have tried everything all you guys have tried and I get nothing.  Currently I am going to uninstall and reinstall again.  Any other suggestins much appreciated!

Thanks for all your help.  Actually everything I read didn't work, but after working on this all night, I came up with a solution myself and it is now all working perfectly.  Here's what I did using trial and error, doing the below steps in different orders, eventually the below procedure worked.

1. Sign out of CC (Top right Cog, Preferences, sign out)

2. Open C:/ Show all hidden files

3. Delete all content of folder SLStore (win8 - C:\ProgramData\Adobe) AND all content of folder SLCache (win8 - C:\Program Files (x86)\Common Files\Adobe)

4. Open all other software I use, photoshop, illustrator, muse etc etc and log in and accept terms etc

5. Open CC Desktop and log in

6. Download and install new Adobe Photoshop Lightroom 5.5 2014

7. Once installed it runs perfectly

I am having the same issue at the moment. I have tried the logging out and logging back in option and have tried uninstalling and reinstalling but neither of those worked. I am unable to try changing the permission of the SLStore & SLCache Folders as they don't exist within the adobe application support folder, any idea where they may be or how to get them back to be able to at least try this option?

Search in your C:/ folder for the files and delete all content.

Hello...  I was having the same problem as everyone else and followed your instructions but could find neither SLStore nor SLCache.  On my Mac running Mavericks neither folder exists.  So.. I created two empty folders and called them SLStore and SLCache and hey I'm a happy bunny again.    Just thought I'd share.

Same error. I have found that if I sign out of the CC app it will let me use Lightroom normally. As soon as I sign back in it locks me out of the Develop Module again! The CC app is a very buggy bit of software indeed. So far I wouldn't recommend Creative Cloud to anyone I'm afraid.

Thanks for posting this Scott.

Having the same issue here and Solution 3 solves it for me but only on a temporary basis.  Each time I shut the system down and then load up again later or another day the same issue occurs again.  Really frustrating as I have to repeat the process each time.

Any other ideas? Thanks

Had to reinstall Creative Cloud. Worked only the first two times with a trial window popping up, there I was able to login with my cloud account. Now the trial window doesn't pop up and the develop module is once again not working. This is a pretty serious bug as I'm going on two days of downtime, this is a serious business cost and I'm beginning to consider other software if this is the level of reliability of the "cloud". Not happy.

I'm now having to follow "Suggestion 2" every time I launch Lightroom!

Still happening for me, had to sign out of both Creative Cloud and Lightroom and reboot. Once i did that, it worked until i closed Lightroom again.

Is this a known bug from adobe?

Solution 1 works for me as a temporary measure, but every time I close and re-open Lightroom I'm locked out again

I tried the folder permissions solution but it didn't work until I accidentally renamed the wrong folder! I'm running 64 bit Windows 7 and according to the instructions changed the permissions on the folders in the x86 Program Data structure - this didn't work, but when I renames the ProgramData\Adobe\SLStore folder and restarted Lightroom I was asked to sign in, and then everything worked. I've closed and reopened Lightroom and everything is still enabled

Having the same issues.  I believe this was caused on my machine because of a corrupted encryption vault (Credant).  I deleted both the SLStore and SLCache directories, uninstalled Lightroom 5.5, logged out of CreativeCloud, rebooted, then did the re-log in and re-install.  Same issue.Is there a way to completely uninstall all Adobe products and start fresh? By the way I am running Windows 7 64-Bit.

Did you try renaming the folder as I did in the comment above?

Yes, that was the first thing I did, and it didn't work.  I noticed that Lightroom simply re-created the folders, so I deleted the originals -- actually, I moved them entirely to an alternate location.  I believe my specific problem is because of a corrupted Credant Encryption "vault" file.  I lost access to all files that were encrypted -- which would have been the cache and store files.  I am able to uninstall Lightroom, but for some reason cannot run or uninstall Photoshop.  I think if I can clean all files and registry entries for the Adobe Creative Cloud programs -- I have the Photographer's Subscription...Lightroon, Photoshop and the included Bridge and Camera Raw apps -- then perhaps starting over will install clean copies and grant me full access.

This is a corporate PC and I'll need to eventually have it re-imaged because other programs such as MS Word and Outlook are also acting "funny".  My problem is I'm traveling for the next two weeks and need to file and edit photos.  ANy suggestions would be great.

Thanks in advance.

For those of you still having problems with this, can you confirm you've tried Scott V's Solution 2: Set permission to SLStore & SLCache Folder...