What is the exact wording of the error message? It sounds like the old Shared Technologies installation issue which can hit any version, essentially any computer operating system. Lots of home remedies. No one fix fixes all. One from many....
What worked for me consistently was the following:
Program Files (x86)
and in the Adobe Folder find the OOBE Folder and rename it from OOBE to OLDOOBE.
If this is a Shared Technology error during Premiere Elements installation, do not give up. It is a difficult situation, and, when you least expect it, the problem will resolve.
We will be watching for the outcome in your case.
Thanks ATR, sorry for the long delay in responding. Feel this has happened on most of my installs from the beginning at elements 3
the installation looks as though it continues as the green flickers keeps going until one hits the OK button on the please restart your system then it says rolling back I tried to stop that in task manager but was not allowed i read through your link but it was of no help . I've been trying for days
I have tried to install Photoshop elements 12 also and same message appears after about 2 minutes installing shared technologies . > OK, so I rename that folder to oldoob . then what try to boot from files copied from disc to desktop ? with which file?
Thanks for doing what you can to help
Thanks for the reply. You are facing installation's Shared Technologies error which many have encountered independent of Premiere Elements version or computer operating system.
Are you saying that the disabling of the OOBE Folder by renaming it from OOBE to OLDOOBE did not work? If so.....
If you are installing Premiere Elements 12 from an installation disc, open the disc to reveal its files. Copy the whole Adobe Premiere Elements 12 Folder and the whole Elements Organizer Folder to the computer desktop.
a. Then Adobe Premiere Elements 12/Setup.exe. Right click the Setup.exe and select Run As Administrator. Then double click the Setup.exe to begin the installation process.
b. More later.
Thanks ATR, I followed all your examples, still could not get it to work load. Went back into my computer deleted everything having to do with Premier 12.
Rebooted closed out unnecessary processes and recopied all information from disk to desktop computer
I did what you suggested ran Premier elements as administrator. Got the same error message. At this point I did not hit okay but open TaskManager and closed processes: set up and windows installer
I then hit my start button and lo and behold an icon for elements premier elements 12 appeared in my program list
I clicked on that and Adobe software license agreement came up, at this point I was almost smiling, and hit except ,the Premier elements 12 box came up with the organizer button on the left a video editor on right I clicked on video editor to open up new project, double-clicking the project the purple and black bands were rolling letting me know it was trying to connect this went on for a few minutes and then simply stopped , then tried to open an existing project, same thing happened.
Open for any other suggestions
Great progress even though still more to do.
At the end of the installation, did you get a Finished Button to click? Did a Sign In dialog ever appear into which you needed to put Adobe ID and Password?
I am thinking that we should rename the SLCache and SLStore Folders as described in my blog post.
Please review the above and question before proceeding, please let me know.
ATR the installation never did finish the same error message came up, "installation progress encountered an error"
will be trying your next lead but reading carefully to fully understand first . I'll hit you back prior to renaming anything
We will be watching for your next report.
For now, just confirmation on
the installation never did finish the same error message came up, "installation progress encountered an error"
Same Shared Technologies error or another to take its place regarding another type of problem?
I'm thinking the reason the editor will not open is that the program simply did not load completely or is the fact that I am getting an icon for pre12 and that the program does try to open mean that It is completely installed but just having problems opening. therefore following your recommendation under "Premiere Elements 12 Editor Will Not Open" may be a solution?
I had lots of problems with the installation and reinstallation of Photoshop Elements 12 and Premiere Elements 12.
My issues and resolutions in these cases are documented in those blog posts. Hope they help.
All so far have revolved around the Activation process. In one case the SLCache and SLStore Folders
renaming resolved in the problem, and in one it was the updating of the Adobe Application Manager that worked
Hoping for good news.
the error message did not refer to shared technologies . it happened to appear while the program was performing it's shared technologies installation .
the error message read: the installation process has encountered an error while installing. please restart your system and try again.
my notepad file looks just like yours no mention of "Sign In, Activation, Or Connection Error....
thought id try access in a diferent way I click on a project in my vidoes foler .open with pre12 and a sign in required box showed up
enter adobe id to register your product. however when i click sign in now it tells me I'm not connected to the internet.
hope the differance between 11 and 12 is going to be worth all this. when I/ we do get it up and running
wholly smokes ATR I browsed through some posts . I feel I'm in good hands
Seems you really know your stuff. I'm certain you or we will get to the bottom of this.
then you be able to help for the fun part: editing portion of the software
You are appreciated
That error message about not being connected to the Internet (or maybe the clock not set right) may be the tip off. When I ran into this error message with my Premiere Elements, updating of the Adobe Application Manager was the answer. But, make sure that you have the antivirus and firewall disabled while all this is going on.
Have you tried that possible explanation for what might be needed to get this troubleshooting to target the core of the issue?
currently typing with my fingers crossed to read your latest blogspot link .I'll let you know what happens
I'm not quite certain how to upgrade the Adobe Application Manager, using the download
The Adobe Application Manager cannot be found in the list of installed programs in Control Panel/Programs
i did a search for Adobe Application Manager and found nothing
what is the download file that needs to be renamed to applicationmanager8.0_all.exe
hoping this is going to start to be fun soon
I just got to your post numbered 16. It is about 12:40 am here. So, I do not know if it is the latest of the hour or something else.
I went to my blog post and every time I clicked the link to the Adobe Application Manager, I opened another blog post instead of the Adobe Application Manager download.
Were you able to get the link in the blog post to open to the download instead of another of my blog posts?
The link is correct. It is just not opening for me correctly.
I will figure this out in the morning.
Thanks for the follow ups.
Add On...I think I have the link in the blog post repaired. If you get a chance, could you confirm. Thanks.
With Premiere Elements closed. Please shutdown the computer's router for about 30 to 45 seconds to reset it.
Also, go to your default browser...example if Firefox...Options/Advanced Tab and its Network Tab. Under the Network
Tab, go to Cached Web Content and hit the Clear Now button.
Shutdown the computer and restart it.
Any impact on the problem or same as before?
Okay so I followed all your recommendations
On my desktop I clicked on the application manager folder instead of the shortcut I right clicked set up, chose run as administrator this did update the program.
I have cleared my cache on Firefox,Shut down my computer, turned off my router
And restarted everything. when my computer was up and running went into TaskManage, closed out all unnecessary programs. I then opened "My Videos" clicked on a premier project and chose open in elements 12. the sign in required dialog box came up and I clicked sign in now, OH MY GOSH here's what happened,more to come
You have made my day with your wonderful wonderful news.
I have 2 blog posts that might be of interest as you move forward
Premiere Elements 12 First Look
Premiere Elements 12 Daily Discoveries
We were glad for the opportunity to assist in this troubleshooting. You did a great job.
ATR, YOU are the 'Daymaker"
thanks for these links and I know we will chat again.