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1. Re: installed latest muse update, now shows creative cloud window with spinning wheel that never stops. My muse is gone.
Jeff A Wright Jun 21, 2014 2:16 PM (in response to msbarsness2)Msbarness2 please complete solution 2 in CC desktop lists applications as "Up to Date" when not installed - http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html and remove the OPM.db file.
For information on how to remove and reinstall Adobe Muse please see Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html. In addition I would recommend reviewing Launch CC apps after install - https://helpx.adobe.com/creative-cloud/help/launch-creative-cloud-apps.html for information on how to locate and open Muse once it is installed.
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2. Re: installed latest muse update, now shows creative cloud window with spinning wheel that never stops. My muse is gone.
msbarsness2 Jun 23, 2014 7:44 AM (in response to Jeff A Wright)Thanks for trying Jeff. No luck. Open Creative Cloud app after uninstall, same spinning wheel. Link to find opm.db file points to a PC only answer.
Mike
Mike Barsness
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3. Re: installed latest muse update, now shows creative cloud window with spinning wheel that never stops. My muse is gone.
Jeff A Wright Jun 23, 2014 7:44 AM (in response to msbarsness2)Mike you can find the relevant portion of the document below:
Solution 2
Remove the OPM.db file and relogin into the Creative Cloud desktop application using the Adobe ID tied to your subscription.
- Mac OS: You can locate the OPM.db file in the \User\<user name>\Library\Application Support\Adobe\OOBE folder. To access the hidden user Library folder, see Access hidden user library files | Mac OS 10.7 Lion.
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4. Re: installed latest muse update, now shows creative cloud window with spinning wheel that never stops. My muse is gone.
msbarsness2 Jun 23, 2014 9:43 AM (in response to Jeff A Wright)Thanks Jeff. My issue has been resolved.
Mike
Mike Barsness
<Removed by Moderator>
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5. Re: installed latest muse update, now shows creative cloud window with spinning wheel that never stops. My muse is gone.
Jeff A Wright Jun 23, 2014 9:42 AM (in response to msbarsness2)Excellent thank you for the update Mike!



