1 Reply Latest reply: Jun 22, 2014 9:32 AM by jlua001 RSS

    CEPServiceManager.exe - system error

    jlua001 Community Member

      From the moment I installed Photoshop 2014 + Bridge CC Update I got an error window on restart that says:

       

      "CEPServiceManager.exe - System Error:  The program can´t start because VulcanControl.dll is missing from your computer. Try re-installing the program to fix thsi problem."

       

      I uninstalled and re-installed, and then completely uninstalled everything (except Creative Cloud Desktop + Lightroom 5.5) and I am still getting this same error pop-up on computer re-start.

       

      Every time there is an Adobe update I fear it, because I am always encountering problems and more problems with this darn CC update mechanisms.

       

      Can someone please help?

        • 1. Re: CEPServiceManager.exe - system error
          jlua001 Community Member

          I was able to fix this problem by brute force.  Several months ago I had many problems with CC Desktop installations that took over one month of calls with tech. support.  Finally, the ticket was escalated, and a senior technician fixed the problem by providing me with a zipped "CEPServiceManager4" folder.  This folder is normally located under the Adobe "Common Files" folder.  At that time -several months ago- replacing the exiting "CEPServiceManager4" with a fresh copy fixed the problem I was having.  Therefore, and because I had saved the downloaded zipped folder, I tried the same thing this time, and it worked again.

           

          This is a brute force approach, but it works.  It seems that uninstalling some Adobe products damages this folder and no matter how many re-installs or uninstalls one does, of no matter what Adobe product, it doesn´t fix any existing problems in this "Common Files" folder.  In my opinion, all Adobe product installations should check the integrity of critical and necessary common files, which doesn´t seem to be happening at this time.  I hope Adobe finally fixes this problem, and it fixes it soon.