2 Replies Latest reply: Jun 22, 2014 10:50 AM by 0416alexjames RSS

    5.5 update / install issue

    0416alexjames MeganK

      Am on mac running 10.9.2, after downloading the full and complete file ready for install / update, i see attached :-(

      Any clue anyone?

      AlexScreen Shot 2014-06-22 at 6.32.17 PM.png

        • 1. Re: 5.5 update / install issue
          Jao vdL Community Member

          You need to go into your system preferences, click on Security & privacy and in the general tab, change the setting "allow apps downloaded from:" to "Mac App Store and identified developers", which should be the default but apparently got changed. After changing this setting the file should open as Adobe is a trusted developer. You might have to click the little lock and authenticate using your computer's password to an account with administrative privileges to change the setting.

          • 2. Re: 5.5 update / install issue
            0416alexjames MeganK

            Super! Many thanks Jao, for taking the time to reply.