Photoshop CC 2014 gets to 42%, hangs and then jumps to 84% and comes up with a message 'Installation failed' - Retry. I have tried 'Retry' numerous times, restarted computer but it still fails. What is wrong? I have inserted some screen shots, Learn more, More information and My Mac:
Sorry but does not help. I can open Photoshop CC, Photoshop CS6 but Photoshop CC (2014) fails to download on my desktop. It has downloaded onto my Macbook Pro retina display and works so why not my desktop. Spent two days now getting nowhere.
Trophy92 were you able to locate the folder where your file permissions were compromised? Were you able to adjust the file permissions successfully?
Not sure what you mean. Been away for a few days, What file permissions were corrupted? I have no Adobe Photoshop CC(2014) app folder?
I would recommend re-reviewing your discussion. In specific Kglad provided a link to information on how to resolve Exit Code 7. If you have any specific questions on how to implement the instructions within the document then please feel free to respond to this discussion,
I have tried Safe mode, uninstalling and reinstalling Air, looked at log files but getting nowhere. Creative cloud shows apps available to update (e.g. dreamweaver) which I do not subscribe to and says Install Lightroom 5 which is installed. It appears that the sync between Creative cloud app and my account is corrupt. Do you have any clear instructions as to how to resolve. Uninstalling and reinstalling Creative Cloud app does not work or signing out and then back in. Often I cannot get back to the home page in the creative cloud app.
Trophy92 please see the instructions listed in Errors "Exit Code: 6," "Exit Code: 7" | CS5, CS5.5. It sounds like you still need to complete step 4 which discusses adjusting your file permissions. You may also need to use Step 5 to review your log files to determine the exact location that your current User account file permissions have become compromised.
Hi Jeff. Thanks for you help but I could really do without all this hassle of troubleshooting myself. I have spent three days on this and cannot afford the time. I went to CC on the promise of trouble free upgrades. Every time I try a solution I end up with another problem.
Safe boot caused me problems after rebooting in that certain apps opened as if they had never been opened before by saying this is an app downloaded etc. Today when I booted my computer my screens had swapped over so my main screen was now the second screen Why can't Adobe put up a simple set of things to try, the reasons why and explain. I do not know how to review logs etc. I just want to get on with my photography not troubleshooting.
Forgot to say, Creative Cloud home will not connect again today.
Did Step 4 but not certain which files need adjusting, renamed Adobe folder etc. During downloaded asked me to quit Photoshop CC but then immediately failed again. I just give up. I pay for regular updates but not getting what I paid for. I never had this trouble when purchasing updates.
Managed to download Photoshop_15_LS20.dmg from ProDesign Tools so tried to install but all I got was:
Your Installation encountered errors.
Installer failed to initialise. This could be due to a missing file.
More Troubleshhoting tips:
1. Restart your computer.
2. Exit all applications including startup items, virus checking and firewall software.
3. Launch the installer and reinstall your applications.
If the problems persist, please contact Customer Support for further assistance.
Just going round in circles.
Trying to contact Customer Support is impossible as links just send you to community forums and round the same old links that I have tried.
After uninstalling and reinstalling Creative Cloud it now no longer works, will not launch. I give up.
Trophy92 I am sorry you continue to face difficulties installing the Creative Cloud Desktop application. It is possible that your current User account is unable to adjust file permissions which could be why you have tried applying the steps but continue to face difficulties.
If you would like direct support then please contact our support team directly at Contact Customer Care. For the best assistance, I recommend our chat support. Our chat representatives can provide a personalized experience to resolve the issues you have described. I would also recommend referencing this discussion.
Finally if you do wish to proceed I would recommend trying a different User account. Unless the Administrator group's permissions have been compromised the new User account should not experience the same difficulties. You can find more details on utilizing a new User account at Troubleshoot unexpected behavior | User account-specific | Adobe software | Mac OS.
I finally found time this morning to log in to my test administrator account which I set up when I first set up my computer and have had no need to use. Creative Cloud still says I can download. Photoshop, Indesign, Dreamweaver (2014) etc but downloading Photoshop (2014) fails with exactly the same error. Surely there must be a bug somewhere. Also logging in to my web account I get the message that it cannot display my apps when I want to manage my account. Frustrating.
