4 Replies Latest reply: Oct 28, 2014 8:34 AM by PsychAssociation

How the heck does one obtain QuickFixes?

bpsmicro2 Jun 22, 2014 11:08 AM

I'm not a regular user of LiveCycle Designer ES2. It came with my CS6 Master Collection, and I think I'd like to play with it. Within moments, I ran into the bug described here. After some searching, I found the page that actually talks about the available QuickFixes, and references an SP2 rollup (I am running ES2 SP2). That page says to "contact support" to obtain QuickFixes, and *that* link asks a couple of irrelevant questions and finally suggests the only available option to "contact support", which is to make a post in a community forum. WTF?

Is there some magic trick to actually talk to Adobe Support to access a QF for a product I paid for, so I can fix an acknowledged bug (plus maybe some others I haven't even run across yet)?

Brad.

1. Re: How the heck does one obtain QuickFixes?

Soren Hoy Jun 25, 2014 5:44 AM (in response to bpsmicro2)

Hi Brad
Normally you would get LiveCycle QF's through Enterprise but I don't know what you are supposed to do, when you got the Designer with CS6.

Regards Soren
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2. Re: How the heck does one obtain QuickFixes?

PsychAssociation Oct 28, 2014 8:03 AM (in response to bpsmicro2)

Hello,

I am also looking at how to do this for Adobe Livecycle Designer ES4 and I am having the same problems as you. The only thing that happens is when you "contact support" it takes you to a community forum.

Can someone please answer how to contact Adobe Support to access a QF for products? As I paid a lot of money for this product it is ridiculous that the links for "support" give you the run around and don't lead anywhere.

Tamara
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3. Re: How the heck does one obtain QuickFixes?

KhushwantSingh Oct 28, 2014 8:25 AM (in response to PsychAssociation)

Hello,

To get in touch with Enterprise Support, kindly send an email to entrsupp@adobe.com with details of your issue.

Regards,
Khushwant Singh
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4. Re: How the heck does one obtain QuickFixes?

PsychAssociation Oct 28, 2014 8:34 AM (in response to KhushwantSingh)

Thank you very much Khushwant Singh!

Tamara
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How the heck does one obtain QuickFixes?

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