0 Replies Latest reply on Jun 22, 2014 10:57 AM by Gizmo85

    InDesign won't start (PC) Plug-in conflict error message

    Gizmo85

      Hi, I'd really appreciate some help with this problem detailed below. Please note that i do not have the option to uninstall and reinstall the program. My disc is on a boat - I sent it snail mail back to Ireland from Australia. I am doing a graphic design course online so it's essential that I get this working again. Any advice would be greatly appreciated.Thanks in advance for your assistance.

       

      PROBLEM: I cannot open Adobe InDesign. It displays one of two error messages

       

      "The InDesign.exe plug-in conflicts with InDesign.exe. Try removing one of the two plug-ins from the Plug-Ins folder and restart InDesign"

      OR now more often:

      "This programme has stopped working and that Windows is checking for a solution... ... ... A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."

       

      There are a range of errors in the AMT launch log (see below) however I don't know what they mean or how to proceed. Tried to search on the forum but it's all a bit over my head at this stage.

       

      Here's the status on the troubleshooting I attempted based on the Adobe help information

      http://helpx.adobe.com/creative-suite/kb/troubleshoot-launch-issues-problems-cs5.html

      1. temporarily disabled plugins - COMPLETED / PROBLEM PERSISTS
      2. recreated preferences (manual) - COMPLETED / PROBLEM PERSISTS
      3. disable compatibility mode - COMPLETED / was not on compatibility mode
      4. disabled start-up items and services - COMPLETED / PROBLEM PERSISTS
      5. login with different account - NOT COMPLETE (there's only one account and it's an admin account)
      6. delete all adobefnt*lst.files - COMPLETED / PROBLEM PERSISTS
      7. troubleshoot font issues - COMPLETED/ PROBLEM PERSISTS
      8. update video card driver - NOT COMPLETE (don't see how this is relevant to the problem)
      9. search knowledge base - COMPLETED/ couldn't find any more relevant information
      10. use Adobe Support Advisor - NOT COMPLETED (it says this is for installation failure so doesn't seem relevant)
      11. viewed AMT launch log COMPLETED / "no value for key" items detected (see below for full script) (I have no idea what any of it means. some of it seems to refer to expiry date - please note that this is a student version purchased in 2013 and only installed on this computer) (checked the list of launch log errors and couldn't see any matching info: (Installation, launch log errors | CS5, CS5.5, CS6, CCM)
      12. ALSO: attempted to update Adobe InDesign with with the 8.0.2 Update directly from the Adobe site: but the follow error message shows when I try to apply the updates: "Update Failed. Updates could not be applied. Adobe Application Manager may be damaged. Download and install a new copy..." Instead I found the original Application Manager (UpdateInstaller) in the Program Files, opened this and it successfully Identified and downloaded the updates.

       

       

      AMT Result (Note: the error message did not mention plug-in conflict in this instance)

       

      2014-06-23 01:53:16 [9096]  AMT: START SESSION, library version 6.0.0.75,6.0

      2014-06-23 01:53:16 [9096]  AMT: Initializing C:\Program Files (x86)\Adobe\Adobe InDesign CS6

      2014-06-23 01:53:16 [9096]  AMT: Adobe License Manager version 3.5 (build 2.0) RELEASE

      2014-06-23 01:53:16 [9096]  AMT: Virtualization Turned off

      2014-06-23 01:53:16 [9096]  PCDService: PCD Service in non-threaded mode

      2014-06-23 01:53:16 [9096]  performance: AMTPreObtainProductLicense took 0.826889 ms

      2014-06-23 01:53:16 [9096]  AMT: RW check key updated !

      2014-06-23 01:53:16 [9096]  AMT: App Product Locale [0] = en_GB

      2014-06-23 01:53:16 [9096]  config: Loading configuration for C:\Program Files (x86)\Adobe\Adobe InDesign CS6\AMT\application.xml

      2014-06-23 01:53:16 [9096]  config: Found payload code {CFB770D7-8D43-1014-922B-CC2715FADE3F}

      2014-06-23 01:53:16 [9096]  PCDService: found driver code {402F6F2E-5683-491C-977D-0CA599A07CAF}

      2014-06-23 01:53:16 [9096]  config: config: Host app was installed, using installed license configuration.

      2014-06-23 01:53:16 [9096]  PCDService: Failed to read value for key [FLMap] in hive [InDesign-CS6-Win-GM{|}ALL] from cache : 769

      2014-06-23 01:53:16 [9096]  config: Setting current license to the driver at startup because no mapping was found.

      2014-06-23 01:53:16 [9096]  config: Setting current license to DesignWebSuitePremium-CS6-Win-GM [ALL]

      2014-06-23 01:53:16 [9096]  config: payload code: {CFB770D7-8D43-1014-922B-CC2715FADE3F}

      2014-06-23 01:53:16 [9096]  config: driver payload code: {402F6F2E-5683-491C-977D-0CA599A07CAF}

      2014-06-23 01:53:16 [9096]  config: driver licensing code: DesignWebSuitePremium-CS6-Win-GM

      2014-06-23 01:53:16 [9096]  config: current licensing code: DesignWebSuitePremium-CS6-Win-GM

      2014-06-23 01:53:16 [9096]  config: current locale code: ALL

      2014-06-23 01:53:16 [9096]  config: Done loading configuration

      2014-06-23 01:53:16 [9096]  config: Setting insalled locales

      2014-06-23 01:53:16 [9096]  config: Changing locale to "en_GB" because old locale "" is not in the new list of installed languages

      2014-06-23 01:53:16 [9096]  AMT: Installed Locale  [0] = en_GB

      2014-06-23 01:53:16 [9096]  AMT: Reordered Locale  [0] = en_GB

      2014-06-23 01:53:16 [9096]  AMT: config: Finding license info for payload: {402F6F2E-5683-491C-977D-0CA599A07CAF}

      2014-06-23 01:53:16 [9096]  AMT: config: PayloadCode: {CFB770D7-8D43-1014-922B-CC2715FADE3F}

      2014-06-23 01:53:16 [9096]  AMT: config: Driver PayloadCode: {402F6F2E-5683-491C-977D-0CA599A07CAF}

      2014-06-23 01:53:16 [9096]  AMT: config: Installed LicensingCode: DesignWebSuitePremium-CS6-Win-GM

      2014-06-23 01:53:16 [9096]  PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{CFB770D7-8D43-1014-922B-CC2715FADE3F}] in master : 10

      2014-06-23 01:53:16 [9096]  PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10

      2014-06-23 01:53:16 [9096]  PCDService: No value for key [BridgeTalkCode] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10

      2014-06-23 01:53:16 [9096]  PCDService: No value for key [ISO_TAGGING_DISABLED] in hive [InDesign-CS6-Win-GM] in master : 10

      2014-06-23 01:53:16 [9096]  PCDService: No value for key [EULA] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10

      2014-06-23 01:53:16 [9096]  PCDService: No value for key [Registration] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10

      2014-06-23 01:53:16 [9096]  PCDService: No value for key [Registration] in hive [{CFB770D7-8D43-1014-922B-CC2715FADE3F}] in master : 10

      2014-06-23 01:53:16 [9096]  PCDService: No value for key [Growl] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10

      2014-06-23 01:53:16 [9096]  PCDService: No value for key [Growl] in hive [{CFB770D7-8D43-1014-922B-CC2715FADE3F}] in master : 10

      2014-06-23 01:53:16 [9096]  PCDService: No value for key [EULAForPassive] in hive [InDesign-CS6-Win-GM] in master : 10

      2014-06-23 01:53:16 [9096]  PCDService: No value for key [EULAForPassive] in hive [DesignWebSuitePremium-CS6-Win-GM] in master : 10

      2014-06-23 01:53:16 [9096]  PCDService: No value for key [Updates] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10

      2014-06-23 01:53:16 [9096]  PCDService: No value for key [Updates] in hive [{CFB770D7-8D43-1014-922B-CC2715FADE3F}] in master : 10

      2014-06-23 01:53:16 [9096]  PCDService: No value for key [SuiteFeatureCount] in hive [DesignWebSuitePremium-CS6-Win-GM] in master : 10

      2014-06-23 01:53:16 [9096]  AMT: Application can be serialized (Non Passive App).

      2014-06-23 01:53:16 [9096]  PCDService: Failed to read value for key [LicensedLocales] in hive [InDesign-CS6-Win-GM{|}LicLoc] from cache : 769

      2014-06-23 01:53:16 [9096]  config: Setting current license to DesignWebSuitePremium-CS6-Win-GM [en_GB]

      2014-06-23 01:53:16 [9096]  config: Enigma Data Found from SLCache

      2014-06-23 01:53:16 [9096]  PCDService: Failed to read value for key [AMTConfigPath] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] from cache : 769

      2014-06-23 01:53:16 [9096]  PCDService: No value for key [ExpirationDate] in hive [InDesign-CS6-Win-GM] in master : 10

      2014-06-23 01:53:16 [9096]  AMT: Subsequent launch (serial [90148891609238039971]).

      2014-06-23 01:53:16 [9096]  AMT: Application state initialized.  Obtaining Product License.

      2014-06-23 01:53:16 [9096]  AMT: Obtaining client features from cache.

      2014-06-23 01:53:16 [9096]  AMT: Obtaining client product info from cache.

      2014-06-23 01:53:16 [9096]  PCDService: No value for key [ExpirationDate] in hive [InDesign-CS6-Win-GM] in master : 10

      2014-06-23 01:53:16 [9096]  PCDService: No value for key [ENABLE_GUEST] in hive [DesignWebSuitePremium-CS6-Win-GM] in master : 10

      2014-06-23 01:53:16 [9096]  PCDService: No value for key [ExpirationDate] in hive [InDesign-CS6-Win-GM] in master : 10

      2014-06-23 01:53:16 [9096]  AMT: Running in PROV_APP

      2014-06-23 01:53:16 [9096]  PCDService: No value for key [EULADelay] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10

      2014-06-23 01:53:16 [9096]  PCDService: No value for key [EULADelay] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10

      2014-06-23 01:53:16 [9096]  PCDService: No value for key [MediaTag] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10

      2014-06-23 01:53:16 [9096]  config: No media tag found for payload {402F6F2E-5683-491C-977D-0CA599A07CAF}

      2014-06-23 01:53:16 [9096]  config: Using default media policy RET

      2014-06-23 01:53:16 [9096]  uiswitch: EULA has already been accepted.

      2014-06-23 01:53:16 [9096]  AMT: This is a subsequent launch. Deferring services.

      2014-06-23 01:53:16 [9096]  performance: AMTObtainProductLicense took 15.475057 ms

      2014-06-23 01:53:16 [9096]  AMT: Pre-Validating Product License.

      2014-06-23 01:53:17 [9096]  AMT: Services not yet loaded in this session.

      2014-06-23 01:53:17 [9096]  AMT: Loading services in background to get ready for Validate call.

      2014-06-23 01:53:17 [9096]  AMT: Spawning background thread to load services.

      2014-06-23 01:53:17 [9096]  performance: AMTPreValidateProductLicense took 98.811836 ms

      2014-06-23 01:53:17 [9096]  AMT: Starting work on prevalidate thread.

      2014-06-23 01:53:17 [9096]  performance: AMTGetProductClearSerialNumber took 0.012033 ms

      2014-06-23 01:53:17 [9096]  AMT: RW check key updated !

      2014-06-23 01:53:17 [9096]  AMT: AMT: PreValidating Product License.

      2014-06-23 01:53:17 [9096]  AMT: Launch Workflow not yet done in this session.

      2014-06-23 01:53:17 [9096]  AMT: Starting Background Subsequent Launch Workflow

      2014-06-23 01:53:17 [9096]  AMT: Starting ALM workflow.

      2014-06-23 01:53:17 [9096]  AMT: Initializing ALM for serialized activation.

      2014-06-23 01:53:17 [9096]  ALMService: Initializing as licensed app

      2014-06-23 01:53:17 [9096]  ALM: _info_: Start ALM 3.5 Release (build 3.5.2.0)

      2014-06-23 01:53:17 [9096]  SLCoreService: Starting up SLCore 2.0 Release (build 2.0.1.301001).

      2014-06-23 01:53:17 [9096]  SLCoreService: Service construction took 0.0 ms and succeed.

      2014-06-23 01:53:17 [9096]  ALM: _info_: LEID passed DesignWebSuitePremium-CS6-Win-GM is used to configure SLCore = 0

      2014-06-23 01:53:17 [9096]  ALM: _info_: Host app is Licensable App

      2014-06-23 01:53:17 [9096]  ALM: _info_: Got DOM List from FA_Set

      2014-06-23 01:53:17 [9096]  ALM: _info_: Found LEID InDesign-CS6-Win-GM with AMT Path C:\Program Files (x86)\Adobe\Adobe InDesign CS6\AMT

      2014-06-23 01:53:17 [9096]  ALM: _info_: Found LEID DesignWebSuitePremium-CS6-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\Adobe Creative Suite 6 Design and Web Premium\AMT

      2014-06-23 01:53:17 [9096]  PCDService: No value for key [MediaTag] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10

      2014-06-23 01:53:17 [9096]  config: No media tag found for payload {402F6F2E-5683-491C-977D-0CA599A07CAF}

      2014-06-23 01:53:17 [9096]  config: Using default media policy RET

      2014-06-23 01:53:17 [9096]  ALM: _info_: MediaTagPolicy is RET

      2014-06-23 01:53:17 [9096]  PCDService: No value for key [NTL_WO_SN] in hive [DesignWebSuitePremium-CS6-Win-GM] in master : 10

      2014-06-23 01:53:17 [9096]  ALM: _info_: Canonical LEID is InDesign-CS6-Win-GM

      2014-06-23 01:53:17 [9096]  ALM: _info_: Driver LEID is DesignWebSuitePremium-CS6-Win-GM

      2014-06-23 01:53:17 [9096]  ALM: _info_: Set Running Locale to en_GB

      2014-06-23 01:53:17 [9096]  AMT: Performing ALM silent license verification.

      2014-06-23 01:53:17 [9096]  ALM: _info_: Validate license at Post-Chrome time, running locale is en_GB

      2014-06-23 01:53:17 [9096]  ALM: _info_: Searching license for locale en_GB ...

      2014-06-23 01:53:17 [9096]  PCDService: Failed to read value for key [901488916092380399712457] in hive [RejectedSNDomain_CS5] from cache : 769

      2014-06-23 01:53:17 [9096]  ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for en_GB

       

      2014-06-23 01:53:17 [9096]  ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is installed

       

      2014-06-23 01:53:17 [9096]  ALM: _info_: Found existing serialization under LEID DesignWebSuitePremium-CS6-Win-GM, the serial number locale is en_GB

      2014-06-23 01:53:17 [9096]  ALM: _info_: This is the running locale, stop the search

      2014-06-23 01:53:17 [9096]  PCDService: Failed to read value for key [901488916092380399712457] in hive [RejectedSNDomain_CS5] from cache : 769

      2014-06-23 01:53:17 [9096]  ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for en_GB

       

      2014-06-23 01:53:17 [9096]  ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is installed

       

      2014-06-23 01:53:17 [9096]  PCDService: Failed to read value for key [901488916092380399712457] in hive [RejectedSNDomain_CS5] from cache : 769

      2014-06-23 01:53:17 [9096]  PCDService: Failed to read value for key [901488916092380399712457] in hive [RejectedSNDomain_CS5] from cache : 769

      2014-06-23 01:53:17 [9096]  config: Setting current license to DesignWebSuitePremium-CS6-Win-GM [en_GB]

      2014-06-23 01:53:17 [9096]  SLCoreService: Syncing to license store...

      2014-06-23 01:53:17 [9096]  SLCoreService: Found server mkey.

      2014-06-23 01:53:17 [9096]  SLCoreService: Loading license references...

      2014-06-23 01:53:17 [9096]  SLCoreService: Found 2 license file(s)

      2014-06-23 01:53:17 [9096]  SLCoreService: Parsing license file [154259085.lic] succeed.

      2014-06-23 01:53:17 [9096]  SLCoreService: Parsing license file [65843405.lic] succeed.

      2014-06-23 01:53:17 [9096]  SLCoreService: License store synchronization took 208.4 ms and succeed.

      2014-06-23 01:53:17 [9096]  SLCoreService: Query license: type = 3, duration = permanent, remaining = permanent.

      2014-06-23 01:53:17 [9096]  SLCoreService: Query license: type = 3, duration = permanent, remaining = permanent.

      2014-06-23 01:53:17 [9096]  ALM: _info_: License Is Valid.

      2014-06-23 01:53:17 [9096]  SLCoreService: Query license: type = 3, duration = permanent, remaining = permanent.

      2014-06-23 01:53:17 [9096]  PCDService: No value for key [PDApp_WF] in hive [DesignWebSuitePremium-CS6-Win-GM] in cache : 519

      2014-06-23 01:53:17 [9096]  SLCoreService: Query license: type = 3, duration = permanent, remaining = permanent.

      2014-06-23 01:53:17 [9096]  ALM: _info_: Performing Disabled Check

       

      2014-06-23 01:53:17 [9096]  SLCoreService: Feature Acrobat_10.0 is enabled.

      2014-06-23 01:53:17 [9096]  SLCoreService: Feature Acrobat_Base_10.0 is enabled.

      2014-06-23 01:53:17 [9096]  SLCoreService: Feature Acrobat_Distiller_10.0 is enabled.

      2014-06-23 01:53:17 [9096]  SLCoreService: Feature Acrobat_Professional_10.0 is enabled.

      2014-06-23 01:53:17 [9096]  SLCoreService: Feature Bridge_Base_5.0 is enabled.

      2014-06-23 01:53:17 [9096]  SLCoreService: Feature Bridge_CameraRaw_5.0 is enabled.

      2014-06-23 01:53:17 [9096]  SLCoreService: Feature Bridge_ColorSettings_5.0 is enabled.

      2014-06-23 01:53:17 [9096]  SLCoreService: Feature Bridge_MiniBridge_2.0 is enabled.

      2014-06-23 01:53:17 [9096]  SLCoreService: Feature CreativeSuite_6.0 is enabled.

      2014-06-23 01:53:17 [9096]  SLCoreService: Feature CreativeSuite_DesignWebPremium_6.0 is enabled.

      2014-06-23 01:53:17 [9096]  SLCoreService: Feature Dreamweaver_12.0 is enabled.

      2014-06-23 01:53:17 [9096]  SLCoreService: Feature Dreamweaver_Base_12.0 is enabled.

      2014-06-23 01:53:17 [9096]  SLCoreService: Feature Fireworks_12.0 is enabled.

      2014-06-23 01:53:17 [9096]  SLCoreService: Feature Fireworks_Base_12.0 is enabled.

      2014-06-23 01:53:17 [9096]  SLCoreService: Feature Flash_12.0 is enabled.

      2014-06-23 01:53:17 [9096]  SLCoreService: Feature Flash_Base_12.0 is enabled.

      2014-06-23 01:53:17 [9096]  SLCoreService: Feature Flash_Pro_12.0 is enabled.

      2014-06-23 01:53:17 [9096]  SLCoreService: Feature Illustrator_16.0 is enabled.

      2014-06-23 01:53:17 [9096]  SLCoreService: Feature Illustrator_Base_16.0 is enabled.

      2014-06-23 01:53:17 [9096]  SLCoreService: Feature InDesign_8.0 is enabled.

      2014-06-23 01:53:17 [9096]  SLCoreService: Feature InDesign_Base_8.0 is enabled.

      2014-06-23 01:53:17 [9096]  SLCoreService: Feature MediaEncoder_Base_3.0 is enabled.

      2014-06-23 01:53:17 [9096]  SLCoreService: Feature Photoshop_13.0 is enabled.

      2014-06-23 01:53:17 [9096]  SLCoreService: Feature Photoshop_Base_13.0 is enabled.

      2014-06-23 01:53:17 [9096]  SLCoreService: Feature Photoshop_Premium_13.0 is enabled.

      2014-06-23 01:53:17 [9096]  SLCoreService: No value for key [DataColl] in user dictionary.

      2014-06-23 01:53:17 [9096]  ALM: _info_: No data collection required

      2014-06-23 01:53:17 [9096]  ALM: _info_: Launching Silent Activator in Emergency Mode...

      2014-06-23 01:53:17 [9096]  SLCoreService: Feature Acrobat_10.0 is enabled.

      2014-06-23 01:53:17 [9096]  SLCoreService: Feature Acrobat_Base_10.0 is enabled.

      2014-06-23 01:53:17 [9096]  SLCoreService: Feature Acrobat_Distiller_10.0 is enabled.

      2014-06-23 01:53:17 [9096]  SLCoreService: Feature Acrobat_Professional_10.0 is enabled.

      2014-06-23 01:53:17 [9096]  SLCoreService: Feature Bridge_Base_5.0 is enabled.

      2014-06-23 01:53:17 [9096]  SLCoreService: Feature Bridge_CameraRaw_5.0 is enabled.

      2014-06-23 01:53:17 [9096]  SLCoreService: Feature Bridge_ColorSettings_5.0 is enabled.

      2014-06-23 01:53:17 [9096]  SLCoreService: Feature Bridge_MiniBridge_2.0 is enabled.

      2014-06-23 01:53:17 [9096]  SLCoreService: Feature CreativeSuite_6.0 is enabled.

      2014-06-23 01:53:17 [9096]  SLCoreService: Feature CreativeSuite_DesignWebPremium_6.0 is enabled.

      2014-06-23 01:53:17 [9096]  SLCoreService: Feature Dreamweaver_12.0 is enabled.

      2014-06-23 01:53:17 [9096]  SLCoreService: Feature Dreamweaver_Base_12.0 is enabled.

      2014-06-23 01:53:17 [9096]  SLCoreService: Feature Fireworks_12.0 is enabled.

      2014-06-23 01:53:17 [9096]  SLCoreService: Feature Fireworks_Base_12.0 is enabled.

      2014-06-23 01:53:17 [9096]  SLCoreService: Feature Flash_12.0 is enabled.

      2014-06-23 01:53:17 [9096]  SLCoreService: Feature Flash_Base_12.0 is enabled.

      2014-06-23 01:53:17 [9096]  SLCoreService: Feature Flash_Pro_12.0 is enabled.

      2014-06-23 01:53:17 [9096]  SLCoreService: Feature Illustrator_16.0 is enabled.

      2014-06-23 01:53:17 [9096]  SLCoreService: Feature Illustrator_Base_16.0 is enabled.

      2014-06-23 01:53:17 [9096]  SLCoreService: Feature InDesign_8.0 is enabled.

      2014-06-23 01:53:17 [9096]  SLCoreService: Feature InDesign_Base_8.0 is enabled.

      2014-06-23 01:53:17 [9096]  SLCoreService: Feature MediaEncoder_Base_3.0 is enabled.

      2014-06-23 01:53:17 [9096]  SLCoreService: Feature Photoshop_13.0 is enabled.

      2014-06-23 01:53:17 [9096]  SLCoreService: Feature Photoshop_Base_13.0 is enabled.

      2014-06-23 01:53:17 [9096]  SLCoreService: Feature Photoshop_Premium_13.0 is enabled.

      2014-06-23 01:53:17 [9096]  PCDService: No value for key [ALM_Info_S1] in hive [DesignWebSuitePremium-CS6-Win-GM{|}en_GB] in cache : 519

      2014-06-23 01:53:17 [9096]  ALM: _info_: Performing Block Check

       

      2014-06-23 01:53:17 [9096]  SLCoreService: Query license: type = 3, duration = permanent, remaining = permanent.

      2014-06-23 01:53:17 [9096]  ALM: _info_: Block Check ByPassed

       

      2014-06-23 01:53:17 [9096]  SLCoreService: Query license: type = 3, duration = permanent, remaining = permanent.

      2014-06-23 01:53:17 [9096]  ALM: _time_: (func: ALM_License_SilentValidate, duration: 0.265 sec)

      2014-06-23 01:53:17 [9096]  ALM: _info_: ALM_License_SilentValidate return license status: Valid And Activated

      2014-06-23 01:53:17 [9096]  config: Enigma Data Found from SLCache

      2014-06-23 01:53:17 [9096]  AMT: License check shows serialized product is already activated.

      2014-06-23 01:53:17 [9096]  PCDService: No value for key [STORE_URL] in hive [InDesign-CS6-Win-GM] in master : 10

      2014-06-23 01:53:17 [9096]  PCDService: Failed to get enigma data from hive [901487007673310060752956]: 769

      2014-06-23 01:53:17 [9096]  PCDService: Failed to get enigma data from hive [901487007673310060752956]: 769

      2014-06-23 01:53:17 [9096]  PCDService: No value for key [NTL_WO_SN] in hive [InDesign-CS6-Win-GM] in master : 10

      2014-06-23 01:53:17 [9096]  AMT: Running in PROV_APP

      2014-06-23 01:53:17 [9096]  uiswitch: Key Value WorkFlowType [SilentActivator]

      2014-06-23 01:53:17 [9096]  uiswitch: Key Value LaunchMode [postchrome]

      2014-06-23 01:53:17 [9096]  uiswitch: Key Value AppName [CS6 Design and Web Premium]

      2014-06-23 01:53:17 [9096]  uiswitch: Key Value AppPath [C:\Program Files (x86)\Adobe\Adobe InDesign CS6]

      2014-06-23 01:53:17 [9096]  uiswitch: Key Value AppLaunchPath [C:\Program Files (x86)\Adobe\Adobe InDesign CS6\InDesign.exe]

      2014-06-23 01:53:17 [9096]  uiswitch: Key Value AppRunningLEID [InDesign-CS6-Win-GM]

      2014-06-23 01:53:17 [9096]  uiswitch: Key Value AppDriverLEID [DesignWebSuitePremium-CS6-Win-GM]

      2014-06-23 01:53:17 [9096]  uiswitch: Key Value AppLicensingLEID [DesignWebSuitePremium-CS6-Win-GM]

      2014-06-23 01:53:17 [9096]  uiswitch: Key Value AdobeCode [{CFB770D7-8D43-1014-922B-CC2715FADE3F}]

      2014-06-23 01:53:17 [9096]  uiswitch: Key Value DriverAdobeCode [{402F6F2E-5683-491C-977D-0CA599A07CAF}]

      2014-06-23 01:53:17 [9096]  uiswitch: Key Value AppAMTPath [C:\Program Files (x86)\Adobe\Adobe InDesign CS6\AMT]

      2014-06-23 01:53:17 [9096]  uiswitch: Key Value AppDriverAMTPath [C:\Program Files (x86)\Common Files\Adobe\Adobe Creative Suite 6 Design and Web Premium\AMT]

      2014-06-23 01:53:17 [9096]  uiswitch: Key Value AppLicensingAMTPath [C:\Program Files (x86)\Common Files\Adobe\Adobe Creative Suite 6 Design and Web Premium\AMT]

      2014-06-23 01:53:17 [9096]  uiswitch: Key Value AppTrialSerialNumber [901487007673310060752956]

      2014-06-23 01:53:17 [9096]  uiswitch: Key Value ShowEULA [false]

      2014-06-23 01:53:17 [9096]  uiswitch: Key Value BuyURL [http://www.adobe.com/go/buy?]

      2014-06-23 01:53:17 [9096]  uiswitch: Key Value AdobeIDCreated [true]

      2014-06-23 01:53:17 [9096]  uiswitch: Key Value AppAMTBkGndFilePath [C:\Program Files (x86)\Adobe\Adobe InDesign CS6\AMT\LMResources\background.png]

      2014-06-23 01:53:17 [9096]  uiswitch: Key Value AppAMTLogoFilePath [C:\Program Files (x86)\Adobe\Adobe InDesign CS6\AMT\LMResources\adobelogo.png]

      2014-06-23 01:53:17 [9096]  uiswitch: Key Value AppAMTLicenseAFAQFilePath [C:\Program Files (x86)\Adobe\Adobe InDesign CS6\OBLRes\en_GB\LicenseFAQ.html]

      2014-06-23 01:53:17 [9096]  uiswitch: Key Value AppAMTConnectionFAQFilePath [C:\Program Files (x86)\Adobe\Adobe InDesign CS6\OBLRes\en_GB\ConnectionFAQ.html]

      2014-06-23 01:53:17 [9096]  uiswitch: Key Value AppRunningLocale [en_GB]

      2014-06-23 01:53:17 [9096]  uiswitch: Key Value AppListOfLocales [en_GB]

      2014-06-23 01:53:17 [9096]  uiswitch: Key Value AppProcessID []

      2014-06-23 01:53:17 [9096]  uiswitch: Key Value ProductID [543]

      2014-06-23 01:53:17 [9096]  uiswitch: Key Value ProductVersion [6.0]

      2014-06-23 01:53:17 [9096]  uiswitch: Key Value Platform [0]

      2014-06-23 01:53:17 [9096]  uiswitch: Key Value AppHostAppType [ALM_HostAppType_LicensedProduct]

      2014-06-23 01:53:17 [9096]  uiswitch: Key Value AppEULAFolderPath []

      2014-06-23 01:53:17 [9096]  uiswitch: Key Value NoTrial [0]

      2014-06-23 01:53:17 [9096]  uiswitch: Key Value UpgradeCheckRequired [0]

      2014-06-23 01:53:17 [9096]  uiswitch: Key Value ExtendedProfileRegURL [http://www.adobe.com/go/adobemembership_uk?productID=543&release=6.0&platform=0&locale=en_ GB&source=PCSTHX]

      2014-06-23 01:53:17 [9096]  uiswitch: Key Value ClaimSource [nag_trial]

      2014-06-23 01:53:17 [9096]  uiswitch: Key Value RefreshWF [0]

      2014-06-23 01:53:17 [9096]  uiswitch: Key Value TrialGrace [30]

      2014-06-23 01:53:17 [9096]  uiswitch: Key Value TrialLeft [30]

      2014-06-23 01:53:17 [9096]  uiswitch: Key Value ApplicationLaunchMode [LaunchMode_UI]

      2014-06-23 01:53:17 [9096]  uiswitch: SilentActivator

      2014-06-23 01:53:17 [9096]  uiswitch: Silent Activator

      2014-06-23 01:53:17 [9096]  uiswitch: Launched

      2014-06-23 01:53:17 [9096]  ALM: _info_: Entered ALM_NeedANAG

      2014-06-23 01:53:17 [9096]  PCDService: No value for key [ADOBEID_EXT_PROFILE] in hive [901488916092380399712457] in cache : 519

      2014-06-23 01:53:17 [9096]  ALM: _info_: Exiting ALM_NeedANAG

      2014-06-23 01:53:17 [9096]  PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10

      2014-06-23 01:53:17 [9096]  PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{CFB770D7-8D43-1014-922B-CC2715FADE3F}] in master : 10

      2014-06-23 01:53:17 [9096]  PCDService: No value for key [Updates] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10

      2014-06-23 01:53:17 [9096]  PCDService: No value for key [Updates] in hive [{CFB770D7-8D43-1014-922B-CC2715FADE3F}] in master : 10

      2014-06-23 01:53:17 [9096]  AUMService: config: No AdobeUpdaterCode found in configuration; AUM will be disabled.

      2014-06-23 01:53:17 [9096]  ServiceLoader: looking for library C:\Program Files (x86)\Adobe\Adobe InDesign CS6\updaternotifications.dll

      2014-06-23 01:53:17 [9096]  ServiceLoader: Found library C:\Program Files (x86)\Adobe\Adobe InDesign CS6\updaternotifications.dll

      2014-06-23 01:53:17 [9096]  AUMService: IsUpdaterEnabled call

      2014-06-23 01:53:17 [9096]  AUMService: IsUpdaterEnabled call succeeded

      2014-06-23 01:53:17 [9096]  ALM: _info_: Deactivation menu is enabled

      2014-06-23 01:53:17 [9096]  AMT: Completed Launch Workflow successfully.

      2014-06-23 01:53:17 [9096]  AMT: Calling AUM API to create scheduler entry to be used by updater.

      2014-06-23 01:53:17 [9096]  PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10

      2014-06-23 01:53:17 [9096]  PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{CFB770D7-8D43-1014-922B-CC2715FADE3F}] in master : 10

      2014-06-23 01:53:17 [9096]  PCDService: No value for key [Updates] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10

      2014-06-23 01:53:17 [9096]  PCDService: No value for key [Updates] in hive [{CFB770D7-8D43-1014-922B-CC2715FADE3F}] in master : 10

      2014-06-23 01:53:17 [9096]  AUMService: config: No AdobeUpdaterCode found in configuration; AUM will be disabled.

      2014-06-23 01:53:17 [9096]  AUMService: IsUpdaterEnabled call

      2014-06-23 01:53:17 [9096]  AUMService: IsUpdaterEnabled call succeeded

      2014-06-23 01:53:17 [9096]  AUMService: Get LEID xml call

      2014-06-23 01:53:17 [9096]  AUMService: Get LEID XML call succeeded

      2014-06-23 01:53:17 [9096]  AMT: AUM GetLEID called with status =0.

      2014-06-23 01:53:17 [9096]  AMT: Checking client features against cache.

      2014-06-23 01:53:17 [9096]  AMT: Feature InDesign_Base 8.0 is licensed (was licensed).

      2014-06-23 01:53:17 [9096]  AMT: Feature InCopy_Base 8.0 is unlicensed (was unlicensed).

      2014-06-23 01:53:17 [9096]  AMT: Validating client product info against cache.

      2014-06-23 01:53:17 [9096]  PCDService: No value for key [ExpirationDate] in hive [InDesign-CS6-Win-GM] in master : 10

      2014-06-23 01:53:17 [9096]  AMT: Starting Data Collection for SWTag_Init()

      2014-06-23 01:53:17 [9096]  AMT: DoISOTagging() productCanonicalLEID = InDesign-CS6-Win-GM;outMappedLEID =  DesignWebSuitePremium-CS6-Win-GM, unused = DesignWebSuitePremium-CS6-Win-GM

      2014-06-23 01:53:17 [9096]  AMT: DoISOTagging() productPayloadCode = {CFB770D7-8D43-1014-922B-CC2715FADE3F};driverPayloadCode =  {402F6F2E-5683-491C-977D-0CA599A07CAF}

      2014-06-23 01:53:17 [9096]  AMT: SWTag_Init() Tags Arguments CS6 Design and Web Premium; DesignWebSuitePremium-CS6-Win-GM; en_GB

      2014-06-23 01:53:17 [9096]  AMT: DoISOTagging() License Status = activated

      2014-06-23 01:53:17 [9096]  AMT: DoISOTagging() Tags 901488916092380399712457; 6.0; RETAIL

      2014-06-23 01:53:17 [9096]  AMT: DoISOTagging() Product Version 6; 0

      2014-06-23 01:53:17 [9096]  AMT: AMT: Product License PreValidated.

      2014-06-23 01:53:17 [9096]  AMT: Prevalidate indicates license is good and no UI required.

      2014-06-23 01:53:17 [9096]  performance: PreValidate thread took 379.182220 ms