2 Replies Latest reply on Jun 22, 2014 2:03 PM by A.T. Romano

    video preview not working

    jhughthomas

      When working on a project, the video preview is no longer working, neither for individual video preview or for overall preview of the project video composite.  I have no idea what to do.  It worked before.  I am on Windows 7 64 bit with Premiere Elements 10.

        • 1. Re: video preview not working
          John T Smith Adobe Community Professional & MVP

          First, nVidia Driver Rollback PreElements-10 http://forums.adobe.com/thread/1317675 if you have nVidia

          -Old Drivers http://www.nvidia.com/Download/Find.aspx?lang=en-us

           

          Second, What is your exact brand/model graphics adapter (ATI or nVidia or ???)

          What is your exact graphics adapter driver version?

          Have you gone to the vendor web site to check for a newer driver?

          For Windows, do NOT rely on Windows Update to have current driver information

          -you need to go direct to the vendor web site and check updates for yourself

          ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool

          nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

          • 2. Re: video preview not working
            A.T. Romano Level 7

            jhughthomas

             

            Since you are a Premiere Elements 10 user with a display problem, the first order of business is to determine if your computer uses a NVIDIA GeForce video card/graphic card. The Announcement at the top of this forum tells it all, the problem and the how to fix. For your convenience, the following is a copy/paste of that Announcement.

            ________________________________________________________________________________

            Premiere Elements 10 NVIDIA Video Card Driver Roll Back

            If you are a Premiere Elements 10 user whose Windows computer uses a NVIDIA GeForce video card and you are

            experiencing Premiere Elements 10 display and/or unexplained program behavior, then your first line of

            troubleshooting needs to be rolling back the video card driver version instead of assuring that it is up to date.

             

            Since October 2013 to the present, there have been a growing number of reports about display and unexplained

            workflow glitches specific to the Premiere Elements 10 user whose Windows computer has a NVIDIA GeForce

            video card. If this applies to you, then the “user to user” remedy is to roll back the NVIDIA GeForce video card

            driver as far as is necessary to get rid of the problems. The typical driver roll back has gone back as far as

            March – July 2013 in order to get a working Premiere Elements 10. Neither NVIDIA nor Adobe has taken any

            corrective action in this regard to date, and none is expected moving forward.

             

            Since October 2013, the following thread has tried to keep up with the Premiere Elements 10 NVIDIA reports

            http://forums.adobe.com/thread/1317675

             

            Older NVIDIA GeForce drivers can be found

            http://www.nvidia.com/Download/Find.aspx?lang=en-us

             

            A February 2014 overview of the situation as well as how to use the older NVIDIA GeForce drivers for

            the driver roll back can be found

            http://atr935.blogspot.com/2014/02/pe10-nvidia-video-card-roll-back.html

             

            _______________________________________________________________________________

             

            If you fall into the Premiere Elements 10 NVIDIA GeForce display problem, then your answer is to roll back your card driver

            (typically that has been requiring roll back to about May 2013). This factor needs to be ruled in or out at the onset of the

            troubleshooting plan.

             

            Equally important questions include:

            a. If you start a new project, do you have the same problem?

            b. If you use the same source video in the project with or without going to a new project, do you have the same problem?

             

            We will be watching for your progress. Please do not hesitate to say if you need clarification on anything written.

             

            Thank you.

             

            ATR