This content has been marked as final. Show 4 replies
Welcome to the forum.
I don't think I have seen anything quite like this. Maybe RoboWizard has but he is US based so he won't be online until later.
Is this RH HTML?
One problem that did used to occur was that you made changes and then opened another topic and the changes were lost. That occurred if you ticked the Save without Prompt option. I very much doubt that is involved but make sure that option is not ticked.
Is the project on a network? That can cause many problems although again I think this one unlikely.
Are you using any form of source control? If you are, I can't help but I would check that very carefully.
The fact that you say the TOC Composer updates bothers me. If you change a file name, the properties for a TOC item should pick that up. If you change the title, then the TOC should not update automatically. A lot of people use different titles in the TOC so it is not set to update. You either need to update that yourself or drag the topic across again.
It sounds much more like the project is corrupt which gives you two options. One is to import the topics into a new project, with no guarantee that is the solution. The other is follow the instructions in my topic on Opening Projects. Do backup first.
I think Peter is spot on with his suggestion of disabling the Save without prompt. I believe what you are seeing here is indeed a bug that manifested in version 2002 and was fixed in the 2002 R2 release I think. As I recall, the R2 release was a free update to those that had the base 2002. So you may wish to see if you can still download and install it. Here is a link to a page where you may be able to do this. Click here
I read and understood the TOC part a bit differently than my esteemed colleague Peter did. I think you meant to convey that the TOC link did not change. But the node name you gave to it was called "Updating". And after the gremlins do their thing, you still see the same name, but a different topic when you click it, no? If so, that totally confirms my suspicion that it's the same bug. The one where content from a different topic overwrites the content in the existing topic.
Cheers and happy Friday all... Rick
Hi guys, thanks for the response. Robowizard was more spot on with his analysis. The TOC link did not change in either the WSYWIG editor or the finished output, but when you click on the link it takes you to an entirely different topic. I'll download that update and see if it fixes things. Other than doing the update and backups, is there any way I can avoid having this happen?
I think I do have the auto-save enabled, but I also make it a habit of clicking the Save button after I have worked on a topic. Also, the project files are stored on a network drive, and I have the only copy of Robohelp installed locally. Should I copy/paste the network project folder locally and only do output to the network drive?
Whilst RoboWizard's understanding of the TOC issue may have been better but looks like one of my thoughts was spot on! RoboHelp projects must NOT be worked on when on a network drive. The project must be local. Also you should generate the outputs locally and not to a network drive.
To get your help onto the server, you then either publish from RoboHelp, the last page of the wizard, or you copy the files by whatever means suits you to the server. Do not generate to a server.
Almost certainly this is the cause of all the problems. RoboHelp is underpinned by an Access database and they do not work well across networks.
Problem now is that moving it locally will likely not correct the mess that has occurred. See the last paragraph of my first response.
1] Download and install the update RoboWizard refers to.
2] Move the project locally and create another copy of it. You may need to use that if the next steps don't go well.
3] Try my suggestions for correcting things. I am assuming too many changes have been made since the project was last backed up and good.
If you hit further problems, post back and we'll try to point you in the right direction.
RoboWizard: How filthy rich are we now with £1 / $2 for every network based problem? I'll look for your reply when I get back from the Merc dealer.
Sorry to tease James. As a new user you were not to know but I make the point this way so that you and anyone else seeing this thread knows we are not kidding on this one. Networks are a no no unless used with source control.