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Chat could not solve. Forum FAQ could not solve. Update (and uninstall) ask for Name/password. Correct data in-putted. Refused. Spent hours with Chat to no advantage. Catch 22. Soultions?
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Are you installing it on MAC as on MAC it will ask you to enter the login password for the system.
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Enter your Mac id and password
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It is related to the MAC User ID and password. Did you enter the ID and password.
Restart MAC and then try to install it again.