0 Replies Latest reply on Jun 23, 2014 1:49 AM by Egyesek

    Premiere Elements 12 starts then automatically exit

    Egyesek

      I have just bought Adobe Premiere Elements 12 (full version) with the given serial number. I installed to a legal, activated Windows 7 Professional English 64bit. I also installed QuickTime 7 (latest version). I signed in with my adobe account. I run the programme as administrator, I have the welcome screen I click on new video/new project and then it starts loading and after 30-40 seconds it just simply quits without any error message. I also tried to uninstall and install again without antivirus programme the problem is the same. I have avast free antivirus, I have no extra firewall. I have Ati Radeoen HD4500 video card with the most recent driver.

       

      Please let me know how to fix this problem because it is HIGHLY IMPORTANT to start using it today. We start our programme today and we expected to use this programme already now!!!!!!

       

      Thank you in advance,

      Tamas