2 Replies Latest reply on Jul 14, 2014 9:09 AM by Sharon Lowe

    Payload 'Camera Profiles Installer_8.3_AdobeCameraRawProfile8.0All 8.0.0.15 {...}' information not found in Media_db.

    Avanti69

      Hi,

       

      I tried to download Bridge CC several times and always get this Error-Message - copied from the log-file:

       

      06/23/14 10:33:08:521 | [INFO] |  | OOBE | DE |  |  |  | 56772 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

      06/23/14 10:33:08:521 | [INFO] |  | OOBE | DE |  |  |  | 56772 | Visit http://www.adobe.com/go/loganalyzer/ for more information

      06/23/14 10:33:08:521 | [INFO] |  | OOBE | DE |  |  |  | 56772 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

      06/23/14 10:33:08:521 | [INFO] |  | OOBE | DE |  |  |  | 56772 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

      06/23/14 10:33:08:521 | [INFO] |  | OOBE | DE |  |  |  | 56772 | START - Installer Session

      06/23/14 10:33:08:521 | [INFO] |  | OOBE | DE |  |  |  | 56772 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

      06/23/14 10:33:08:521 | [INFO] |  | OOBE | DE |  |  |  | 56772 | RIBS version: 8.0.0.15

      06/23/14 10:33:08:528 | [INFO] |  | OOBE | DE |  |  |  | 56772 | OSX version: 10.8.5 

      06/23/14 10:33:08:528 | [INFO] |  | OOBE | DE |  |  |  | 56772 | ::START TIMER:: [Total Timer]

      06/23/14 10:33:08:528 | [INFO] |  | OOBE | DE |  |  |  | 56772 | CHECK: Single instance running

      06/23/14 10:33:08:528 | [INFO] |  | OOBE | DE |  |  |  | 56772 | CHECK : Credentials

      06/23/14 10:33:08:528 | [INFO] |  | OOBE | DE |  |  |  | 56772 | Load Deployment File

      06/23/14 10:33:08:528 | [INFO] |  | OOBE | DE |  |  |  | 56772 | CHECK : Another Native OS installer already running

      06/23/14 10:33:08:528 | [INFO] |  | OOBE | DE |  |  |  | 56772 | Create Required Folders

      06/23/14 10:33:08:528 | [INFO] |  | OOBE | DE |  |  |  | 56772 | Assuming install mode

      06/23/14 10:33:08:528 | [INFO] |  | OOBE | DE |  |  |  | 56772 | Looking up install source path

      06/23/14 10:33:08:528 | [INFO] |  | OOBE | DE |  |  |  | 56772 | Sync Media DB ...

      06/23/14 10:33:08:528 | [INFO] |  | OOBE | DE |  |  |  | 56772 | ::START TIMER:: [Sync Media DB]

      06/23/14 10:33:08:528 | [INFO] |  | OOBE | DE |  |  |  | 56772 | Pre check media db sync

      06/23/14 10:33:08:528 | [INFO] |  | OOBE | DE |  |  |  | 56772 | End of Pre check media db sync. Exit code: 0

      06/23/14 10:33:08:528 | [INFO] |  | OOBE | DE |  |  |  | 56772 | :: END TIMER :: [Sync Media DB] took 448 milliseconds (0.448 seconds) DTR = 17.8571 KBPS (0.0174386 MBPS)

      06/23/14 10:33:08:528 | [INFO] |  | OOBE | DE |  |  |  | 56772 | Ready to initialize session to start with ...

      06/23/14 10:33:08:528 | [INFO] |  | OOBE | DE |  |  |  | 56772 | ::START TIMER:: [CreatePayloadSession]

      06/23/14 10:33:08:528 | [INFO] |  | OOBE | DE |  |  |  | 56772 | -------------------- BEGIN - Updating Media Sources - BEGIN --------------------

      06/23/14 10:33:08:528 | [INFO] |  | OOBE | DE |  |  |  | 56772 | Updated source path: /tmp/4EBFF435-2235-41E9-9884-DEECB12B84CA/Bridge_6_LS20

      06/23/14 10:33:08:528 | [INFO] |  | OOBE | DE |  |  |  | 56772 | Updating media info for: {3E7FC757-D497-4C89-A935-7D38E2164E85}

      06/23/14 10:33:08:529 | [INFO] |  | OOBE | DE |  |  |  | 56772 |   Type: 1, Volume Order: 1, Media Name: AdobeBridge6-mul

      06/23/14 10:33:08:529 | [INFO] |  | OOBE | DE |  |  |  | 56772 |   Path: /tmp/4EBFF435-2235-41E9-9884-DEECB12B84CA/Bridge_6_LS20/payloads/AdobeCameraRaw8.0All/Ado beCameraRaw8.0All.zip

      06/23/14 10:33:08:529 | [INFO] |  | OOBE | DE |  |  |  | 56772 | Updating media info for: {56DCC6F4-322E-42DA-A5DA-26BAD28C1E10}

      06/23/14 10:33:08:530 | [INFO] |  | OOBE | DE |  |  |  | 56772 |   Type: 1, Volume Order: 1, Media Name: AdobeBridge6-mul

      06/23/14 10:33:08:530 | [INFO] |  | OOBE | DE |  |  |  | 56772 |   Path: /tmp/4EBFF435-2235-41E9-9884-DEECB12B84CA/Bridge_6_LS20/payloads/AdobeCameraRawProfile8.0 All/AdobeCameraRawProfile8.0All.zip

      06/23/14 10:33:08:530 | [INFO] |  | OOBE | DE |  |  |  | 56772 | Updating media info for: {6E6ECFC9-FE3D-4314-B937-7E25A7862899}

      06/23/14 10:33:08:530 | [INFO] |  | OOBE | DE |  |  |  | 56772 |   Type: 1, Volume Order: 1, Media Name: AdobeBridge6-mul

      06/23/14 10:33:08:530 | [INFO] |  | OOBE | DE |  |  |  | 56772 |   Path: /tmp/4EBFF435-2235-41E9-9884-DEECB12B84CA/Bridge_6_LS20/payloads/AdobeAPE3.4-mul/AdobeAPE 3.4-mul.zip

      06/23/14 10:33:08:530 | [INFO] |  | OOBE | DE |  |  |  | 56772 | Updating media info for: {84545E79-3A2E-4CA4-A85C-482B178815B4}

      06/23/14 10:33:08:531 | [INFO] |  | OOBE | DE |  |  |  | 56772 |   Type: 1, Volume Order: 1, Media Name: AdobeBridge6-mul

      06/23/14 10:33:08:531 | [INFO] |  | OOBE | DE |  |  |  | 56772 |   Path: /tmp/4EBFF435-2235-41E9-9884-DEECB12B84CA/Bridge_6_LS20/payloads/AdobeMiniBridge3-mul/Ado beMiniBridge3-mul.zip

      06/23/14 10:33:08:531 | [INFO] |  | OOBE | DE |  |  |  | 56772 | Updating media info for: {B42E718A-AAE9-4C7D-8990-2AE4C4FE87DF}

      06/23/14 10:33:08:531 | [INFO] |  | OOBE | DE |  |  |  | 56772 |   Type: 1, Volume Order: 1, Media Name: AdobeBridge6-mul

      06/23/14 10:33:08:531 | [INFO] |  | OOBE | DE |  |  |  | 56772 |   Path: /tmp/4EBFF435-2235-41E9-9884-DEECB12B84CA/Bridge_6_LS20/payloads/AdobeBridge6-mul/AdobeBr idge6-mul.zip

      06/23/14 10:33:08:531 | [INFO] |  | OOBE | DE |  |  |  | 56772 | Updating media info for: {D43DABB8-FFA0-458B-B98E-2733A61DF576}

      06/23/14 10:33:08:532 | [INFO] |  | OOBE | DE |  |  |  | 56772 |   Type: 1, Volume Order: 1, Media Name: AdobeBridge6-mul

      06/23/14 10:33:08:532 | [INFO] |  | OOBE | DE |  |  |  | 56772 |   Path: /tmp/4EBFF435-2235-41E9-9884-DEECB12B84CA/Bridge_6_LS20/payloads/AdobeSwitchBoard3-mul/Ad obeSwitchBoard3-mul.zip

      06/23/14 10:33:08:532 | [INFO] |  | OOBE | DE |  |  |  | 56772 | --------------------  END  - Updating Media Sources -  END  --------------------

      06/23/14 10:33:08:536 | [INFO] |  | OOBE | DE |  |  |  | 56772 | Supported RIBS version range: [0.0.0.0,8.0.0.15]

      06/23/14 10:33:08:536 | [INFO] |  | OOBE | DE |  |  |  | 56772 | ----------------- CreatePayloadSession: machine is x86 ---------------

      06/23/14 10:33:10:252 | [FATAL] |  | OOBE | DE |  |  |  | 56772 | Payload 'Camera Profiles Installer_8.3_AdobeCameraRawProfile8.0All 8.0.0.15 {3E2A282C-3E78-44F4-AB5F-021300B2CEE0}' information not found in Media_db.

      06/23/14 10:33:10:252 | [INFO] |  | OOBE | DE |  |  |  | 56772 | :: END TIMER :: [Total Timer] took 2579 milliseconds (2.579 seconds) DTR = 601.784 KBPS (0.587679 MBPS)

      06/23/14 10:33:11:254 | [INFO] |  | OOBE | DE |  |  |  | 56772 | -------------------------------------- Summary --------------------------------------

      06/23/14 10:33:11:254 | [INFO] |  | OOBE | DE |  |  |  | 56772 |  - 1 fatal error(s), 0 error(s)

      06/23/14 10:33:11:254 | [INFO] |  | OOBE | DE |  |  |  | 56772 | OSX version: 10.8.5 

      06/23/14 10:33:11:254 | [INFO] |  | OOBE | DE |  |  |  | 56772 |

      06/23/14 10:33:11:254 | [INFO] |  | OOBE | DE |  |  |  | 56772 | FATAL: Payload 'Camera Profiles Installer_8.3_AdobeCameraRawProfile8.0All 8.0.0.15 {3E2A282C-3E78-44F4-AB5F-021300B2CEE0}' information not found in Media_db.

      06/23/14 10:33:11:254 | [INFO] |  | OOBE | DE |  |  |  | 56772 |

      06/23/14 10:33:11:254 | [INFO] |  | OOBE | DE |  |  |  | 56772 | Please search the above error string(s) to find when the error occurred.

      06/23/14 10:33:11:254 | [INFO] |  | OOBE | DE |  |  |  | 56772 | These errors resulted in installer Exit Code mentioned below.

      06/23/14 10:33:11:254 | [INFO] |  | OOBE | DE |  |  |  | 56772 | -------------------------------------------------------------------------------------

      06/23/14 10:33:11:254 | [INFO] |  | OOBE | DE |  |  |  | 56772 |

      06/23/14 10:33:11:254 | [INFO] |  | OOBE | DE |  |  |  | 56772 | Exit Code: 34 - Payload information not found in Media_db.

      06/23/14 10:33:11:255 | [INFO] |  | OOBE | DE |  |  |  | 56772 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

      06/23/14 10:33:11:255 | [INFO] |  | OOBE | DE |  |  |  | 56772 | END - Installer Session

      06/23/14 10:33:11:255 | [INFO] |  | OOBE | DE |  |  |  | 56772 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

       

      What can I do?

       

      Thx, Avanti