I'm having the exact same problem with the brush tool and pen tool. My computer is a Windows 7, device is a Cintiq 22HD. Everything worked fine before the Flash CC 2014 update. Works fine in other Adobe programs too, so I know it's not my calibration.
Could you please provide more details on settings like
Tablet specific setting such as (windows ink etc)
Tablet Driver version
Tool related setting in Flash Pro
Version number of Flash Pro
And also could you attach a video demonstrating the issue since we are not able to repro it in house.
And if it is not a problem for you could you please uninstall the driver for tablet and Flash(Use CC cleaner tool) and re-install the latest version of both and reboot the system and check if the issue happens??Is the issue still exists please attach a video demonstrating the issue.
This is the complete information. I HOPE you can help me please.
Tablet model= Wacom Cintiq 12WX
Tablet specific setting such as (windows ink etc)= Images below
Tablet Driver version= version 6.1.4-3
Os version= Windows 7 Home Basic 64 bits (6.1 compilation 7601)
Hardware configuration= Intel Core i5-2400 CPU 3.1GHz (4Cpus) - NVidia Geforce GT 440. Memory RAM 8 Gb,
Tool related setting in Flash Pro= BRUSH TOOL and PEN Tool ( pen mode )
Version number of Flash Pro = FLASH CC version: 126.96.36.199
Video demonstrating the issue: https://vimeo.com/99087868
1 person found this helpful
I see the tablet driver version being used is way too old(Released in Feb 2010).Could you please uninstall the older ones and install the latest drivers which is 6.3.8-4.You can download and install latest driver for cintiq12wx from Legacy Drivers | Wacom by selecting your tablet model and OS.Could you try this out and verify the issue??
this already works. Indeed the problem was the driver of the tablet.
before, I had reinstalled the wacom driver, preferences and flash but it not working before, but after several attempts, following indications of support Wacom I had to delete some system files and reinstall the latest version of the tablet and at last it worked.
What I do not understand is why my tablet never had problems with other software with the old driver worked fine with all other software adobe (photoshop, illustrator, etc.) and only gave problems with flash. But hey, it does not matter because I was able to fix it.
Thank you so much!
I am glad it worked for you! Thanks for confirming!