1 Reply Latest reply on Jun 23, 2014 9:02 PM by roseacea

    RH10 errors generating WebHelp after applying patches

    roseacea

      I am no longer able to generate WebHelp after applying patches to RoboHelp 10.

       

      Yesterday, my IT Support person helped me to install patches to RoboHelp 10 that were listed in the Van Weelden site:

       

      http://www.wvanweelden.eu/articles/robohelp-patches-and-updates

       

      Aside: Patch 10.0.1 was a bit of a pain to get to work (required uninstall and reinstall of RH10).  The subsequent patches were easily applied.

       

      Now, when I try to generate WebHelp output, I get the error messages below and if I click view, it doesn't open a browser window and I can't see any output. I see that another forum poster had this same problem in December but I'm not sure if it was ever resolved.

       

      Here is the an extract of the messages in my Output View:

       

      Initializing compiler...

      Generating WebHelp 5.50 (10.0.0.287)...

      Error: Cannot find xml definition file C:\Program Files (x86)\Adobe\Adobe RoboHelp 10\RoboHTML\webhelp5Ext\template_skin\webhelp5skin.xml.

      Template Error: can not resolve macro: WEBHELP_TEMPLATE.pane.navpane.dhtml

      Template Error: can not resolve macro: WEBHELP_TEMPLATE.pane.navpane.list

      Template Error: can not resolve macro: WEBHELP_TEMPLATE.pane.toolbar

      Template Error: can not resolve macro: WEBHELP_TEMPLATE.pane.minibar

      Template Error: can not resolve macro: WEBHELP_TEMPLATE.topic

      Template Error: can not resolve macro: WEBHELP_TEMPLATE.frame

      Processing TOC data...

      Processing Context-sensitive-Help data...

      ---------------------------------(I have deleted the list of topics that it updated)---------------------------------------------

      Applying WebHelp 5.50 Template...

      ..........................Template Error: can not resolve macro: WT_DS_SEARCHFORM_GO in E:\NVivo\User Documentation\Main\TRC\Technical Resource Center\!SSL!\WebHelp\whfform.htm

      .............................................."

      Error: Fail to update Template file whskin_frmset010.htm

      ""

      Error: Fail to update Template file whskin_frmset01.htm

      ""

      Error: Fail to update Template file whskin_frmset0.htm

      "...........................

      Finished applying Template in 1 sec(s)

       

       

      Processing Mark of the Web...

      Finished compiling WebHelp in 12 sec(s)

       

       

      Compilation complete.

       

      Thank you in advance for your help.

       

      Rose

        • 1. Re: RH10 errors generating WebHelp after applying patches
          roseacea Level 1

          I've been able to resolve this issue. It seems that in the course of following the instructions to apply the patch for WebHelp fix for Internet Explorer 10, some of the files were deleted.

          Luckily, my IT support person had made a backup of the folders before he applied the patches and was able to copy over the missing files.

          I am now able to generate WebHelp again.