0 Replies Latest reply on Jun 24, 2014 8:29 AM by boulpix

    URGENT - I give a trainee soon - Impossible to update CS6 and now impossible to lauch CS5.5

    boulpix Level 1

      Hello,

       

      Big problem with updates. I spent many hours to try maninupulations with other adobe forums, but nobody understand or find a solution.  Here after links of forum conversations + Impossible to launch CS5.5 (since today)

       

      Re: Impossible to install updates

      Re: Impossible to install updates - CS6 - Windows 7

       

      Resume of the problem and manipulations :

       

      I can't install updates for adobe design and webpremium CS6. Actual version : CS6 (8.0.1.406)

       

      I tried this :

       

      1/ Through the Help menu


      2/ Manual updaters at :

       

      Adobe - Digital Publishing Suite : For Windows

      Adobe - DPS Desktop Tools : For Windows

      Adobe - InDesign : For Windows

       

      => No problem to install updates on CS5.5,  but not on CS6

       

      3/  In safe mode

       

      What's happened when trying : I get any error message. The Adobe Application Manager window is  empty and when I try to update with the software a window opens with the following message "recherche de mises à jour..." or "checking for updates..." but nothing... I wait and wait...

       

      Thank you for your help,