4 Replies Latest reply: Jun 24, 2014 2:30 PM by RickyMejia

Disable Payments Feature

RickyMejia Jun 24, 2014 10:29 AM

Hi, I am modifying a form and need to disable the payment feature. I eliminated them in the form but now its not letting me open the form.

1. Re: Disable Payments Feature

Lucia Lao Jun 24, 2014 12:00 PM (in response to RickyMejia)

Hi,
Will you provide the steps that you did to eliminate the payment feature and also the steps when you tried to open the form?
In addition, if you can provide a screen shot showing the form not allowing you to open it, including any error message, it will be great.

Thanks,
Lucia
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2. Re: Disable Payments Feature

RickyMejia Jun 24, 2014 12:13 PM (in response to Lucia Lao)

What I did was to eliminate the payment options in the form (because I dont need them anymore) and when I tried to open the form again it gave me an error. When I go back to the payment options page, it appears disabled but still.
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3. Re: Disable Payments Feature

Lucia Lao Jun 24, 2014 2:27 PM (in response to RickyMejia)

Hi,
Based on the screen shot, it looks like you are a Free user now. Which paid subscription did you purchase?

Thanks,
Lucia
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4. Re: Disable Payments Feature

RickyMejia Jun 24, 2014 2:30 PM (in response to Lucia Lao)

I am paying $16.99 per month—
Sent from Mailbox

On Tue, Jun 24, 2014 at 5:28 PM, Lucia Lao <forums_noreply@adobe.com>
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