5 Replies Latest reply: May 2, 2007 8:39 AM by MarnieWit

Generating Web Help and missing RH help

MarnieWit May 2, 2007 7:45 AM

I have been using RoboHelp for many years now and have had problems generating help before. We just installed Windows 2007 on our laptops a couple weeks' ago and I'm wondering if this might be part of the issue. I am able to generate and view MS HTML help fine, but am unable to generate and run Web Help for the same system. I checked the project settings and Web Help is the primary view.

Also, along w/ this, my RoboHelp help is not working. It worked fine up until I generated and ran HTML and Web help.

Has ANYone had any of these problems? Thanks!
Marnie

1. Re: Generating Web Help and missing RH help

Captiv8r May 2, 2007 7:50 AM (in response to MarnieWit)

Hi Marnie

By "Windows 2007", do you mean Windows Vista?

As for the RoboHelp Help, have you tried clicking Tools > Options... > General tab and selecting "Use Offline Help"?

Cheers... Rick
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2. Re: Generating Web Help and missing RH help

Peter Grainge May 2, 2007 7:50 AM (in response to MarnieWit)

Welcome to the forum.

Windows 2007? Do you mean Vista or Word 2007? No version of RoboHelp is compatible with either of those products. There are some posts covering both subjects.
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3. Re: Generating Web Help and missing RH help

MarnieWit May 2, 2007 8:23 AM (in response to MarnieWit)

I'm checking what 07 it is. Thanks for your quick responses! Rick, I'll try that and will also visit the site you suggested. Thanks!
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4. Re: Generating Web Help and missing RH help

MarnieWit May 2, 2007 8:26 AM (in response to MarnieWit)

I tried using offline help w/ no luck.

I'll keep researching this, but if you all have any other suggestions, I'm totally open!

Thanks.
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5. Re: Generating Web Help and missing RH help

MarnieWit May 2, 2007 8:39 AM (in response to MarnieWit)

Thank you everyone.

I read the posts about Word 07 and RH not being compatible and I'm guessing that's the problem w/ both of my issues.

Thanks so much and I'll keep a watch to see other posts.

Marnie
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