4 Replies Latest reply on Jun 25, 2014 11:13 AM by A.T. Romano

    How to fix if timeline does not come up when Premier Elements 9 is loaded.

    mcarter09

      When I open my Premier elements 9 it comes up blank no timeline and if I try to open existing files they will not even open up. How can I fix this?

        • 1. Re: How to fix if timeline does not come up when Premier Elements 9 is loaded.
          John T Smith Adobe Community Professional & MVP

          Reset Corrupted Preferences = Press/HOLD Ctrl+Alt+Shift while starting program

           

          From the Premiere Elements Information FAQ http://forums.adobe.com/thread/1042180

          •What version of Premiere Elements? Include the minor version number (e.g., Premiere Elements 12 with the 12.0.1 update).

          •What operating system? This should include specific minor version numbers, like "Mac OSX v10.6.8"---not just "Mac"

          •Has this ever worked before?  If so, do you recall any changes you made to Premiere Elements, such as adding Plug-ins, brushes, etc.?  Did you make any changes to your system, such as updating hardware, printers or drivers; or installing/uninstalling any programs?

          •Are you using an account with Administrator Privileges?

          Run as Administrator http://forums.adobe.com/thread/969395 (Encore + "All" Premiere)

          •Have you installed any recent program or OS updates? (If not, you should. They fix a lot of problems.)

          •What kind(s) of image file(s)? When talking about camera raw files, include the model of camera.

          •If you are getting error message(s), what is the full text of the error message(s)?

          •What were you doing when the problem occurred?

          •What other software are you running?

          •Tell us about your computer hardware. How much RAM is installed?  How much free space is on your system (C:) drive?

          And some other questions...

          •What are you editing, and does your video have a red line over it BEFORE you do any work?

          •Which version of Quicktime do you have installed?

           

          What is your exact brand/model graphics adapter (ATI or nVidia or ???)

          What is your exact graphics adapter driver version?

          Have you gone to the vendor web site to check for a newer driver?

          For Windows, do NOT rely on Windows Update to have current driver information

          -you need to go direct to the vendor web site and check updates for yourself

          ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool

          nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

          • 2. Re: How to fix if timeline does not come up when Premier Elements 9 is loaded.
            A.T. Romano Level 7

            mcarter09

             

            Currently the Adobe Premiere Elements Forum is receiving a lot of threads with this same type of problem with Premiere Elements 9. Sometimes

            deleting the settings file resolves the problem, sometimes not. Some of these reports have defied resolution. The following is what I would like you

            to explore. Details will be very important as we move forward on this. What computer operating system is your Premiere Elements 9 running on?

            For now, I will assume Windows 7, 8, or 8.1 64 bit and a NTSC setup.

             

            Important Usual Drill

             

            1. Is this a "it worked before but not now" or "it never worked before issue"?

            2. Are you working from the 9.0.1 Update?

            3. Are you running the computer from a User Account with Administrative Privileges as well as Run As Administration?

            4. Do you have the latest version of QuickTime installed on your computer?

            5. Does the problem exist with and without the antivirus enabled? What is the antivirus program?

             

            Specifics

             

            (A) Go to Computer/Manage/Services and Applications/Services and find FLEXnet Licensing Services and make sure that it is listed as started.

             

            (B) Deletion of the Adobe Premiere Elements Prefs File

            Local Disk C

            Users

            Owner

            AppData

            Roaming

            Adobe

            Premiere Elements

            9.0

            and in the 9.0 Folder is the Adobe Premiere Elements Prefs file that you delete. If that does not work, then you delete the whole 9.0 Folder in which the Adobe Premiere Elements Prefs file exists. Be sure to be working with Folder Option Show Hidden Files, Folders, and Drives active so that you can see the complete path cited.

             

            (C) If that does not work, then uninstall, ccleaner run through (regular clearner and registry cleaner parts), reinstall with antivirus and firewall turned off.

            CCleaner - PC Optimization and Cleaning - Free Download

             

            Please review and then let us know the outcome. Based on your reply we will plan the troubleshooting strategy specific to your Premiere Elements issue. Since

            Premiere Elements 9 was particular video card issues, we may be asking for more information on the card and driver later. Right now I am letting current events

            direct the line of questions.

             

            Thank you.

             

            ATR

            • 3. Re: How to fix if timeline does not come up when Premier Elements 9 is loaded.
              mcarter09 Level 1

              I updated my quicktime and it seems to be working at the moment.

              • 4. Re: How to fix if timeline does not come up when Premier Elements 9 is loaded.
                A.T. Romano Level 7

                mcarter09

                 

                Great, great (not enough greats) news.

                 

                Other Premiere Elements 9.0/9.0.1 similar issues appearing  recently in this forum have been defying resolution.

                 

                Consequently, your report of "it seems to be working at the moment" after QuickTime update is very welcomed.

                 

                Please never hesitate to ask questions and to ask for clarification. We are glad for the opportunity to be of assistance.

                 

                Thanks for the follow up.

                 

                Best wishes

                 

                ATR