i have had exactly the same error 5 issue. did you try the Cleaner tool? Any luck?
Tried Cleaner tool: FAIL.
My friend solved similar problem by removing following files:
Library/Application Support/FLEXnet Publisher
after that he used CC cleaner and re-installed CC applications (all of them, I know - it's a bummer but it was only way he got indesign back on track again)
We pay monthly for this!?!?!
This is absolutely ridiculous that there is no official response to this. It has been a week of trying everything I can from the forums to official (useless) error 16 only responses from Adobe. Error code 5 is reserved for corrupt files (from what I've read/understand etc),
so why then are we getting it on launch!?
I tried the above steps as well (removing everything in Library etc) and STILL get the error. I left no trace (that I could find) of any Adobe folders/files on my computer and STILL get the error!
There NEEDS to be an answer to this, as I am not about, as some have said, to go and completely reinstall my OS, format drives etc etc JUST to get InDesign working again (which it was seamlessly before the update!!).
My business relies on solid, reliable creative programs (which I had until this latest update). I have now lost a week's worth of productivity just trying to sort this out and I am pretty much dead in the water without InDesign, so please, somebody out there
help me!! Right now I am a thoroughly disappointed Adobe user.
The best thing you can do right now is stick with CC (9.2.2) and wait for a
DID you delete from the hidden user library?
- Try to delete AAMupdater folder from
~/Library/Application Support/Adobe/ If above doesn't worked then perform below step:
- Delete the opm.db file under
trash it and launch Creative Cloud Desktop and try to Sign in.
if that does not work, then
to Applications/Utilities/Adobe Installers and uninstall Creative Cloud Desktop. Run the cleaner tool to remove any left over ruminants:http://www.adobe.com/support/contact/cscleanertool.html .
Download CC desktop from https://creative.adobe.com/products/creative-cloud and try to sign in.
Please let us know if the issue still persists.
Location of Preferences: ~/Library/Preferences/ and remove any Adobe prefereences.( http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html)
/Library/Preferences/ and renmove any Adobe preferences.
*** ~Library means hidden user Library.
Sheesh! All this just to get 1 stinking app to work, when there's probably some singular snippet of code that keeps Id from launching? It's like throwing the baby out with the bath water! C'mon Adobe!
It could be a issue with the permissions as well or corrupted PCD file.
You can also try to give permissions to PCD and SLStore.
Follow the article:
You have to add your user name as well by clicking on + and give read and write permissions.
May be this will fix the issue.
hi thanks for all the responses — seems this problem is pretty widespread? really ******* annoying.
i've uninstalled and reinstalled ID CC 2014 4 times now. then used the Adobe cleaner. downloaded the app again.
Its very confusing because in my other machine it works fine.
Dear Adobe, was there only very selective testing before inflicting this on the public? A public release of a faulty version of InDesign, seeing it's a very widely used professional application, does seem pretty strange. Is it part of a larger treat-em-mean-keep-em-keen anti marketing strategy? and there i was about to get a second account up an running...
I'm going to distill all of the very helpful hints above and post back on the results.
Thanks all for the help
Enable the root user account and then try to launch the application.
If that does not work, try to uninstall and reinstall in root user and then try to launch.
Don't know if this will help, but we just isolated a similar problem I had to the plugins. Specifically "Workflow" folder. We removed it and now we can open it.
Nope, didn't work.
Spent 2 hours and 40 mins today with Adobe tech support, and still no solution. Now, ALL my versions of InDesign, not only CC and CC 2014, even CS4, are dead in the water. Sux!
See my thread.
My IT guy spent 2 hours going through each plugin. He first went into the Settings folder, temporarily renamed it "Settings.old" and then restarted InDesign. It still crashed, so the problem is not in Settings. He then reset the folder name back to "Settings". He did this with Plugins folder. (Temporarily made it "Plugins.old" and then InDesign opened). So he knew there was a problem with one of the plugins He renamed each plugin "old" to see if that individual plugin made InDesign crash.
I just tried to use the now-working InDesign file, and I wasn't able to save the file. When I closed it, it didn't give me a "are you sure you want to close without saving" message, so I will need to investigate further next week. Sorry.
I too have suffered this issue for the past 2 days. It is my main software program so I completely share marklucas' frustration. These programs need to be reliable and seamless - this is not!! I am running Indesign CC 2014 on a Windows 8 PC. Have tried uninstalling, using the CC Cleaner tool and reinstalling - still freezes on startup when it reaches 'starting up trackers'. Surely this needs to be fixed by Adobe asap?!?!? It's costing us time, money and credibility in our businesses. It's not good enough to have something working one minute then completely unusable the next.
Today I have had success by uninstalling Adobe Indesign CC 2014. I restarted. I then ran the CC Cleaner tool and removed all CC 2014 products (Illustrator, Photoshop, Indesign and the actual Creative Cloud window). I restarted again. I reinstalled Indesign CC 2014, thereby also reinstalling Creative Cloud and I have been able to open Indesign CC 2014 successfully and work on my files as normal. I haven't yet closed the program since I was able to open it earlier today because I'm afraid I will have problems again, however I will tackle that tomorrow morning after the computer has been shut down overnight. At least I was able to access and work on the file I needed to.
Yeah, I wound up clean installing my iMac completely. I also uninstalled Suitcase Fusion and am just using FontBook. I was having problems with TypeKit and Suitcase not playing nicely. You're right, though, this is a logistical nightmare...
I'm running Indesign CC 2014 on a Windows 7 64 bit with 12 GB and I have the following issues with Indesign since the release of the CC versions:
- Starting up CC (2014) 32/64 bit crashes several times per day when starting up. This is file independent and can not be predicted by the files I open. The files opens as a black screen and does nothing. When clicking on the cross to close Indesign it says error blabla crash and closes.
- Sometimes Indesign files (old and new files) crash upon doing a PDF export making the complete computer freeze. I can not even move my mouse. Only solution is a hard reboot of the system. I waited over 30 minutes the first few times to see what happens. Problem keeps occurring with these files. Strange thing is that when I open the files in 32 bit version this problem does not occur.
On average I lose about 1 hour per day on these issues. Which is quite a lot on a 10 hour working day. So fixing it is really appreciated.
- Depending on your operating system, browse to the appropriate location:
Delete the Indesign folder.
Then try launching indesign again
Our issue with start up crashes was caused by a previously installed, third-party plug-in that did not translate from CC to CC 2014.