4 Replies Latest reply on Jun 25, 2014 10:46 AM by SergioD

    Why is the Flash Player Installer freezing?

    SergioD

      I have downloaded the AdobeFlashPlayerInstaller_14au_ltrosxd_aaa_aih.dmg and ran it on OS X 10.9.3

      But all it does is freeze at 0%

      What's up?

        • 1. Re: Why is the Flash Player Installer freezing?
          meruhelp Level 1

          restart your computer and try again if still have issues  let us know.

          • 2. Re: Why is the Flash Player Installer freezing?
            SergioD Level 1

            Been there, done that.

            I already did all the obvious things like restart, quit all other applications, re-download the installer, etc.

            • 3. Re: Why is the Flash Player Installer freezing?
              m_vargas Adobe Employee

              Hi SergioD,


              I'm sorry you've encountered issues installing Flash Player.  Based on the description provided your issue may be similar to other's we've seen on the forums and I'd like to confirm.  It would be very helpful if you could provide the Flash Player install log file posted at ~/Library/Logs/FPInstallManager.log.  Note that this is the User's Library folder and may be hidden on your machine.


              If you’d simply like to get Flash Player installed, please try downloading and installing from our “offline” installer located at Flash Player Plug-in (All other browsers).


              Thank you.


              --

              Maria

              • 4. Re: Why is the Flash Player Installer freezing?
                SergioD Level 1

                Here you go. I can't attach a file, so I'm just pasting everything here.
                Meanwhile I'll just do the other instal option you mentioned.
                Thanks

                 

                2013-04-17 19:16:59 +0000 ---------- log start ----------

                2013-04-17 19:16:59 +0000 1214

                2013-04-17 19:17:00 +0000 1214

                2013-04-17 19:20:23 +0000 ----------  log end  ----------

                2013-04-17 19:25:21 +0000 ---------- log start ----------

                2013-04-17 19:25:21 +0000 All install checks pass

                2013-04-17 19:25:24 +0000 ----------  log end  ----------

                2013-04-18 18:44:17 +0000 ---------- log start ----------

                2013-04-18 18:44:17 +0000 All install checks pass

                2013-04-18 18:44:18 +0000 [install started]

                dyld: DYLD_ environment variables being ignored because main executable (/System/Library/PrivateFrameworks/Install.framework/Resources/runner) is setuid or setgid

                installer: Package name is PlugIn

                installer: Installing at base path /

                installer: The install was successful.

                sudo: no tty present and no askpass program specified

                2013-04-18 18:44:31 +0000 [install completed]

                2013-04-18 18:44:35 +0000 ----------  log end  ----------

                2013-04-18 18:44:35 +0000 Changing update mode to 1

                2013-05-22 22:51:42 +0000 ---------- log start ----------

                2013-05-22 22:51:44 +0000 1214

                2013-05-22 22:51:44 +0000 1214

                2013-05-23 16:01:38 +0000 18007986

                2013-05-23 16:01:39 +0000 verifySignatureWithData : Message Verified!

                2013-05-23 16:01:46 +0000 ----------  log end  ----------

                2013-05-23 16:01:50 +0000 ---------- log start ----------

                2013-05-23 16:01:50 +0000 All install checks pass

                2013-05-23 16:02:54 +0000 User has 3 processes that need to be closed before the Flash Player can be installed.

                2013-05-23 16:07:13 +0000 [install started]

                dyld: DYLD_ environment variables being ignored because main executable (/var/folders/21/dq3gqmdx0sz86nz2v59rrqqc0000gp/T/FPInstallHelper) is setuid or setgid

                dyld: DYLD_ environment variables being ignored because main executable (/System/Library/PrivateFrameworks/Install.framework/Resources/runner) is setuid or setgid

                installer: Package name is PlugIn

                installer: Upgrading at base path /

                installer: The upgrade was successful.

                sudo: no tty present and no askpass program specified

                2013-05-23 16:07:36 +0000 [install completed]

                2013-05-23 16:07:36 +0000 [install succeeded]

                2013-05-23 16:08:36 +0000 ----------  log end  ----------

                2013-05-23 16:08:36 +0000 Changing update mode to 1

                2013-06-13 14:40:11 +0000 ---------- log start ----------

                2013-06-13 14:40:12 +0000 1214

                2013-06-13 14:40:12 +0000 1214

                2013-06-13 14:44:07 +0000 18012237

                2013-06-13 14:44:08 +0000 verifySignatureWithData : Message Verified!

                2013-06-13 14:44:17 +0000 ----------  log end  ----------

                2013-06-13 14:44:22 +0000 ---------- log start ----------

                2013-06-13 14:44:22 +0000 All install checks pass

                2013-06-13 14:45:34 +0000 User has 2 processes that need to be closed before the Flash Player can be installed.

                2013-06-13 15:40:49 +0000 [install started]

                dyld: DYLD_ environment variables being ignored because main executable (/var/folders/21/dq3gqmdx0sz86nz2v59rrqqc0000gp/T/FPInstallHelper) is setuid or setgid

                dyld: DYLD_ environment variables being ignored because main executable (/System/Library/PrivateFrameworks/Install.framework/Resources/runner) is setuid or setgid

                installer: Package name is PlugIn

                installer: Upgrading at base path /

                installer: The upgrade was successful.

                sudo: no tty present and no askpass program specified

                2013-06-13 15:41:06 +0000 [install completed]

                2013-06-13 15:41:06 +0000 [install succeeded]

                2013-06-13 15:41:20 +0000 ----------  log end  ----------

                2013-06-13 15:41:20 +0000 Changing update mode to 1

                2013-07-11 20:30:14 +0000 ---------- log start ----------

                2013-07-11 20:30:14 +0000 1213

                2013-07-11 20:30:15 +0000 1213

                2013-07-11 20:30:26 +0000 ----------  log end  ----------

                2013-07-18 20:39:28 +0000 ---------- log start ----------

                2013-07-18 20:39:28 +0000 1213

                2013-07-18 20:39:28 +0000 1213

                2013-07-18 20:39:33 +0000 ----------  log end  ----------

                2013-07-26 13:47:23 +0000 ---------- log start ----------

                2013-07-26 13:47:24 +0000 1213

                2013-07-26 13:47:26 +0000 1213

                2013-07-26 13:47:30 +0000 ----------  log end  ----------

                2013-07-26 13:53:50 +0000 ---------- log start ----------

                2013-07-26 13:53:50 +0000 All install checks pass

                2013-07-26 13:54:26 +0000 ----------  log end  ----------

                2013-07-26 13:56:12 +0000 ---------- log start ----------

                2013-07-26 13:56:12 +0000 All install checks pass

                2013-07-26 13:56:44 +0000 ----------  log end  ----------

                2013-07-26 13:58:14 +0000 ---------- log start ----------

                2013-07-26 13:58:14 +0000 All install checks pass

                2013-07-26 13:58:15 +0000 [install started]

                2013-07-26 13:58:34 +0000 [install succeeded]

                2013-07-26 13:58:37 +0000 ----------  log end  ----------

                2013-07-26 13:58:37 +0000 Changing update mode to 1

                2013-09-13 17:32:42 +0000 ---------- log start ----------

                2013-09-13 17:32:42 +0000 1214

                2013-09-13 17:32:43 +0000 1214

                2013-09-13 17:33:11 +0000 ----------  log end  ----------

                2013-09-20 18:54:06 +0000 ---------- log start ----------

                2013-09-20 18:54:07 +0000 1214

                2013-09-20 18:54:07 +0000 1214

                2013-09-20 18:54:32 +0000 18133029

                2013-09-20 18:54:33 +0000 verifySignatureWithData : Message Verified!

                2013-09-20 18:54:44 +0000 ----------  log end  ----------

                2013-09-20 18:54:48 +0000 ---------- log start ----------

                2013-09-20 18:54:48 +0000 All install checks pass

                2013-09-20 18:56:14 +0000 User has 2 processes that need to be closed before the Flash Player can be installed.

                2013-09-20 19:02:28 +0000 [install started]

                dyld: DYLD_ environment variables being ignored because main executable (/var/folders/21/dq3gqmdx0sz86nz2v59rrqqc0000gp/T/FPInstallHelper) is setuid or setgid

                dyld: DYLD_ environment variables being ignored because main executable (/System/Library/PrivateFrameworks/Install.framework/Resources/runner) is setuid or setgid

                installer: Package name is PlugIn

                installer: Upgrading at base path /

                installer: The upgrade was successful.

                sudo: no tty present and no askpass program specified

                2013-09-20 19:03:11 +0000 [install completed]

                2013-09-20 19:03:11 +0000 [install succeeded]

                2013-09-20 19:03:29 +0000 ----------  log end  ----------

                2013-09-20 19:03:29 +0000 Changing update mode to 1

                2013-10-12 23:03:36 +0000 ---------- log start ----------

                2013-10-12 23:03:38 +0000 1389

                2013-10-12 23:03:43 +0000 1389

                2013-10-12 23:04:06 +0000 18408578

                2013-10-12 23:04:07 +0000 verifySignatureWithData : Message Verified!

                2013-10-12 23:04:22 +0000 ----------  log end  ----------

                2013-10-12 23:05:29 +0000 ---------- log start ----------

                2013-10-12 23:05:29 +0000 All install checks pass

                2013-10-12 23:08:32 +0000 User has 2 processes that need to be closed before the Flash Player can be installed.

                2013-10-20 00:31:00 +0000 ---------- log start ----------

                2013-10-20 00:31:03 +0000 1389

                2013-10-20 00:31:03 +0000 1389

                2013-10-20 00:31:59 +0000 18408578

                2013-10-20 00:32:00 +0000 verifySignatureWithData : Message Verified!

                2013-10-20 00:32:07 +0000 ----------  log end  ----------

                2013-10-20 00:32:10 +0000 ---------- log start ----------

                2013-10-20 00:32:10 +0000 All install checks pass

                2013-10-20 00:32:41 +0000 User has 1 process that needs to be closed before the Flash Player can be installed.

                2013-10-20 00:32:50 +0000 [install started]

                dyld: DYLD_ environment variables being ignored because main executable (/var/folders/21/dq3gqmdx0sz86nz2v59rrqqc0000gp/T/FPInstallHelper) is setuid or setgid

                dyld: DYLD_ environment variables being ignored because main executable (/System/Library/PrivateFrameworks/Install.framework/Resources/runner) is setuid or setgid

                installer: Package name is Adobe Flash Player

                installer: Upgrading at base path /

                installer: The upgrade was successful.

                2013-10-20 00:33:03 +0000 [install completed]

                2013-10-20 00:33:03 +0000 [install succeeded]

                2013-10-20 00:33:50 +0000 ----------  log end  ----------

                2013-10-20 00:33:50 +0000 Changing update mode to 1

                2013-11-17 22:27:15 +0000 ---------- log start ----------

                2013-11-17 22:27:21 +0000 1389

                2013-11-17 22:27:24 +0000 1389

                2013-11-17 23:09:36 +0000 ----------  log end  ----------

                2013-11-24 23:54:31 +0000 ---------- log start ----------

                2013-11-24 23:54:32 +0000 1389

                2013-11-24 23:54:32 +0000 1389

                2013-11-24 23:54:38 +0000 ----------  log end  ----------

                2013-12-02 13:04:51 +0000 ---------- log start ----------

                2013-12-02 13:04:53 +0000 1389

                2013-12-02 13:04:55 +0000 1389

                2013-12-02 13:04:59 +0000 ----------  log end  ----------

                2013-12-03 13:34:39 +0000 ---------- log start ----------

                2013-12-03 13:34:39 +0000 1389

                2013-12-03 13:34:39 +0000 1389

                2013-12-03 13:34:46 +0000 ----------  log end  ----------

                2013-12-10 15:42:57 +0000 ---------- log start ----------

                2013-12-10 15:42:57 +0000 1389

                2013-12-10 15:42:58 +0000 1389

                2013-12-10 15:43:03 +0000 ----------  log end  ----------

                2013-12-10 16:31:47 +0000 ---------- log start ----------

                2013-12-10 16:31:47 +0000 All install checks pass

                2013-12-10 16:32:40 +0000 ----------  log end  ----------

                2013-12-10 16:41:27 +0000 ---------- log start ----------

                2013-12-10 16:41:27 +0000 All install checks pass

                2013-12-10 16:41:29 +0000 [install started]

                2013-12-10 16:41:48 +0000 [install succeeded]

                2013-12-10 16:41:48 +0000 ----------  log end  ----------

                2013-12-10 16:41:48 +0000 Changing update mode to 1

                2014-01-15 16:36:50 +0000 ---------- log start ----------

                2014-01-15 16:36:51 +0000 1386

                2014-01-15 16:36:53 +0000 1386

                2014-01-15 16:37:36 +0000 ----------  log end  ----------

                2014-01-15 13:41:40 -0500 [I]  IM: ---------- log start ----------

                2014-01-15 13:41:40 -0500 [I]  IM: All install checks pass

                2014-01-15 13:41:40 -0500 [W]  IM: Unexpected umask value for process: 0

                2014-01-15 13:43:14 -0500 [E]  IM: User has 1 process that needs to be closed.

                2014-01-15 13:43:14 -0500 [E]  IM: Install failed with error code: 17.

                2014-01-15 13:43:14 -0500 [I]  IM: ----------  log end  ----------

                2014-01-15 15:52:48 -0500 [I]  IM: ---------- log start ----------

                2014-01-15 15:52:48 -0500 [I]  IM: All install checks pass

                2014-01-15 15:52:48 -0500 [W]  IM: Unexpected umask value for process: 0

                2014-01-15 15:53:06 -0500 [I]  IM: User does not have any processes that need to be closed.

                2014-01-15 15:53:06 -0500 [I]  IM: [install started]

                2014-01-15 15:53:17 -0500 [I] FIN: [finalizer started]

                2014-01-15 15:53:17 -0500 [I] FIN: Compression Output Path: '/Library/Internet Plug-Ins/Flash Player.plugin'.

                2014-01-15 15:53:17 -0500 [I] FIN: Compression Input Path: '/Library/Internet Plug-Ins/Flash Player.plugin.lzma'.

                2014-01-15 15:53:23 -0500 [I] FIN: [finalizer succeeded]

                installer: Package name is Adobe Flash Player

                installer: Upgrading at base path /

                installer: The upgrade was successful.

                2014-01-15 15:53:26 -0500 [I]  IM: [install succeeded]

                2014-01-15 15:53:27 -0500 [I]  IM: ----------  log end  ----------

                2014-02-05 18:50:31 -0500 [I]  IM: ---------- log start ----------

                2014-02-05 18:50:33 -0500 [I]  IM: 1386

                2014-02-05 18:50:37 -0500 [I]  IM: 1386

                2014-02-05 18:50:54 -0500 [I]  IM: 18450331

                2014-02-05 18:50:56 -0500 [E]  IM: verifySignatureWithData : Message Verified!

                2014-02-05 18:51:10 -0500 [I]  IM: ----------  log end  ----------

                2014-02-05 18:51:16 -0500 [I]  IM: ---------- log start ----------

                2014-02-05 18:51:16 -0500 [I]  IM: All install checks pass

                2014-02-05 18:53:05 -0500 [E]  IM: User has 3 processes that need to be closed before the Flash Player can be installed.

                2014-02-05 18:58:25 -0500 [I]  IM: [install started]

                2014-02-05 18:58:55 -0500 [I] FIN: [finalizer started]

                2014-02-05 18:58:55 -0500 [I] FIN: Compression Output Path: '/Library/Internet Plug-Ins/Flash Player.plugin'.

                2014-02-05 18:58:55 -0500 [I] FIN: Compression Input Path: '/Library/Internet Plug-Ins/Flash Player.plugin.lzma'.

                2014-02-05 18:59:10 -0500 [I] FIN: [finalizer succeeded]

                installer: Package name is Adobe Flash Player

                installer: Upgrading at base path /

                installer: The upgrade was successful.

                2014-02-05 18:59:13 -0500 [I]  IM: [install completed]

                2014-02-05 18:59:13 -0500 [I]  IM: [install succeeded]

                2014-02-05 18:59:49 -0500 [I]  IM: ----------  log end  ----------

                2014-02-27 09:55:20 -0500 [I]  IM: ---------- log start ----------

                2014-02-27 09:55:20 -0500 [I]  IM: 1386

                2014-02-27 09:55:20 -0500 [I]  IM: 1386

                2014-02-27 09:57:42 -0500 [I]  IM: 18417536

                2014-02-27 09:57:45 -0500 [E]  IM: verifySignatureWithData : Message Verified!

                2014-02-27 09:57:59 -0500 [I]  IM: ----------  log end  ----------

                2014-02-27 09:58:49 -0500 [I]  IM: ---------- log start ----------

                2014-02-27 09:58:49 -0500 [I]  IM: All install checks pass

                2014-02-27 09:59:59 -0500 [E]  IM: User has 1 process that needs to be closed before the Flash Player can be installed.

                2014-02-27 10:50:20 -0500 [I]  IM: [install started]

                2014-02-27 10:50:31 -0500 [I] FIN: [finalizer started]

                2014-02-27 10:50:31 -0500 [I] FIN: Compression Output Path: '/Library/Internet Plug-Ins/Flash Player.plugin'.

                2014-02-27 10:50:31 -0500 [I] FIN: Compression Input Path: '/Library/Internet Plug-Ins/Flash Player.plugin.lzma'.

                2014-02-27 10:50:42 -0500 [I] FIN: [finalizer succeeded]

                installer: Package name is Adobe Flash Player

                installer: Upgrading at base path /

                installer: The upgrade was successful.

                2014-02-27 10:50:47 -0500 [I]  IM: [install completed]

                2014-02-27 10:50:47 -0500 [I]  IM: [install succeeded]

                2014-02-27 10:52:44 -0500 [I]  IM: ----------  log end  ----------

                2014-03-13 16:26:42 -0400 [I]  IM: ---------- log start ----------

                2014-03-13 16:26:43 -0400 [I]  IM: 1386

                2014-03-13 16:26:45 -0400 [I]  IM: 1386

                2014-03-13 16:27:51 -0400 [E]  IM: ERROR: URL download failed: The request timed out.

                2014-03-13 16:28:29 -0400 [I]  IM: ----------  log end  ----------

                2014-03-20 19:11:44 -0400 [I]  IM: ---------- log start ----------

                2014-03-20 19:11:44 -0400 [I]  IM: 1386

                2014-03-20 19:11:45 -0400 [I]  IM: 1386

                2014-03-20 19:13:34 -0400 [I]  IM: 18419293

                2014-03-20 19:13:35 -0400 [E]  IM: verifySignatureWithData : Message Verified!

                2014-03-20 19:13:42 -0400 [I]  IM: ----------  log end  ----------

                2014-03-20 19:13:48 -0400 [I]  IM: ---------- log start ----------

                2014-03-20 19:13:48 -0400 [I]  IM: All install checks pass

                2014-03-20 19:50:31 -0400 [E]  IM: User has 2 processes that need to be closed before the Flash Player can be installed.

                2014-03-21 09:30:03 -0400 [I]  IM: [install started]

                2014-03-21 09:30:16 -0400 [I] FIN: [finalizer started]

                2014-03-21 09:30:16 -0400 [I] FIN: Compression Output Path: '/Library/Internet Plug-Ins/Flash Player.plugin'.

                2014-03-21 09:30:16 -0400 [I] FIN: Compression Input Path: '/Library/Internet Plug-Ins/Flash Player.plugin.lzma'.

                2014-03-21 09:30:22 -0400 [I] FIN: [finalizer succeeded]

                installer: Package name is Adobe Flash Player

                installer: Upgrading at base path /

                installer: The upgrade was successful.

                2014-03-21 09:30:27 -0400 [I]  IM: [install completed]

                2014-03-21 09:30:27 -0400 [I]  IM: [install succeeded]

                2014-03-21 09:30:33 -0400 [I]  IM: ----------  log end  ----------

                2014-04-10 22:36:04 -0400 [I]  IM: ---------- log start ----------

                2014-04-10 22:36:05 -0400 [I]  IM: 1387

                2014-04-10 22:36:05 -0400 [I]  IM: 1387

                2014-04-10 22:36:09 -0400 [I]  IM: ----------  log end  ----------

                2014-04-18 14:43:38 -0400 [I]  IM: ---------- log start ----------

                2014-04-18 14:43:38 -0400 [I]  IM: 1387

                2014-04-18 14:43:38 -0400 [I]  IM: 1387

                2014-04-18 14:43:45 -0400 [I]  IM: ----------  log end  ----------

                2014-04-25 16:27:00 -0400 [I]  IM: ---------- log start ----------

                2014-04-25 16:27:01 -0400 [I]  IM: 1387

                2014-04-25 16:27:02 -0400 [I]  IM: 1387

                2014-04-25 16:27:06 -0400 [I]  IM: ----------  log end  ----------

                2014-05-03 21:58:04 -0400 [I]  IM: ---------- log start ----------

                2014-05-03 21:58:04 -0400 [I]  IM: 1387

                2014-05-03 21:58:05 -0400 [I]  IM: 1387

                2014-05-03 21:58:16 -0400 [I]  IM: ----------  log end  ----------

                2014-05-11 09:31:17 -0400 [I]  IM: ---------- log start ----------

                2014-05-11 09:31:17 -0400 [I]  IM: 1387

                2014-05-11 09:31:19 -0400 [I]  IM: 1387

                2014-05-11 09:31:28 -0400 [I]  IM: ----------  log end  ----------

                2014-05-19 11:09:01 -0400 [I]  IM: ---------- log start ----------

                2014-05-19 11:09:02 -0400 [I]  IM: 1387

                2014-05-19 11:09:04 -0400 [I]  IM: 1387

                2014-05-19 11:09:16 -0400 [I]  IM: 15723551

                2014-05-19 11:09:17 -0400 [E]  IM: verifySignatureWithData : Message Verified!

                2014-05-19 11:09:28 -0400 [I]  IM: ----------  log end  ----------

                2014-05-19 11:10:30 -0400 [I]  IM: ---------- log start ----------

                2014-05-19 11:10:30 -0400 [I]  IM: All install checks pass

                2014-05-19 11:12:10 -0400 [E]  IM: User has 2 processes that need to be closed before the Flash Player can be installed.

                2014-05-20 00:07:11 -0400 [I]  IM: [install started]

                2014-05-20 00:08:35 -0400 [I] FIN: [finalizer started]

                2014-05-20 00:08:35 -0400 [I] FIN: Compression Output Path: '/Library/Internet Plug-Ins/Flash Player.plugin'.

                2014-05-20 00:08:35 -0400 [I] FIN: Compression Input Path: '/Library/Internet Plug-Ins/Flash Player.plugin.lzma'.

                2014-05-20 00:08:40 -0400 [I] FIN: [finalizer succeeded]

                installer: Package name is Adobe Flash Player

                installer: Upgrading at base path /

                installer: The upgrade was successful.

                2014-05-20 00:08:43 -0400 [I]  IM: [install completed]

                2014-05-20 00:08:43 -0400 [I]  IM: [install succeeded]

                2014-05-20 00:08:48 -0400 [I]  IM: ----------  log end  ----------

                2014-05-20 19:46:11 -0400 [I]  IM: ---------- log start ----------

                2014-05-20 19:46:11 -0400 [I]  IM: All install checks pass

                2014-05-20 19:46:11 -0400 [W]  IM: Unexpected umask value for process: 0

                2014-05-20 19:46:21 -0400 [E]  IM: User has 1 process that needs to be closed.

                2014-05-20 19:46:21 -0400 [E]  IM: Install failed with error code: 17.

                2014-05-20 19:46:21 -0400 [I]  IM: ----------  log end  ----------

                2014-05-20 19:47:15 -0400 [I]  IM: ---------- log start ----------

                2014-05-20 19:47:15 -0400 [I]  IM: All install checks pass

                2014-05-20 19:47:15 -0400 [W]  IM: Unexpected umask value for process: 0

                2014-05-20 19:47:19 -0400 [I]  IM: User does not have any processes that need to be closed.

                2014-05-20 19:47:19 -0400 [I]  IM: [install started]

                2014-05-20 19:47:27 -0400 [I] FIN: [finalizer started]

                2014-05-20 19:47:27 -0400 [I] FIN: Compression Output Path: '/Library/Internet Plug-Ins/Flash Player.plugin'.

                2014-05-20 19:47:27 -0400 [I] FIN: Compression Input Path: '/Library/Internet Plug-Ins/Flash Player.plugin.lzma'.

                2014-05-20 19:47:31 -0400 [I] FIN: [finalizer succeeded]

                installer: Package name is Adobe Flash Player

                installer: Upgrading at base path /

                installer: The upgrade was successful.

                2014-05-20 19:47:33 -0400 [I]  IM: [install succeeded]

                2014-05-20 19:47:33 -0400 [I]  IM: ----------  log end  ----------

                2014-06-17 08:04:20 -0400 [I]  IM: ---------- log start ----------

                2014-06-17 08:04:20 -0400 [I]  IM: 1387

                2014-06-17 08:04:20 -0400 [I]  IM: 1387

                2014-06-17 08:27:33 -0400 [I]  IM: ----------  log end  ----------

                2014-06-24 08:13:23 -0400 [I]  IM: ---------- log start ----------

                2014-06-24 08:13:24 -0400 [I]  IM: 1387

                2014-06-24 08:13:24 -0400 [I]  IM: 1387

                2014-06-24 08:40:40 -0400 [I]  IM: ----------  log end  ----------