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1. Re: I just installed Creative Cloud and I have had a blue rotating circle for the last 40 minutes in the screen. Have tried force quit and restarting and problem persists.
Taramadi Jun 25, 2014 12:39 PM (in response to saralongsdorf)Same thing is happening to me!!
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2. Re: I just installed Creative Cloud and I have had a blue rotating circle for the last 40 minutes in the screen. Have tried force quit and restarting and problem persists.
JfromSA Jun 25, 2014 12:44 PM (in response to saralongsdorf)Same here! I have two updates pending but Creative Cloud is not forthcoming, just this blue spinning wheel..
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3. Re: I just installed Creative Cloud and I have had a blue rotating circle for the last 40 minutes in the screen. Have tried force quit and restarting and problem persists.
APS_Dave Oct 7, 2014 6:31 AM (in response to saralongsdorf)I have installed CC for the first time on a MacBook Pro running 10.9.5: A) Overly complicated. B)Blue Wheel of Doom in the Apps panel. Thoroughly disappointed, Adobe. My company spent a ton of money on this on my recommendation. Thanks for making me look good.
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4. Re: I just installed Creative Cloud and I have had a blue rotating circle for the last 40 minutes in the screen. Have tried force quit and restarting and problem persists.
rab224 Oct 7, 2014 6:54 AM (in response to saralongsdorf)Same problem here! Cannot use any of my programs because I need Typekit fonts. I appreciate what Adobe is trying to do with CC, but it can be such a pain! It seems like this happens every time I install an update. Get this right before you subject your customers to bugs, Adobe!
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5. Re: I just installed Creative Cloud and I have had a blue rotating circle for the last 40 minutes in the screen. Have tried force quit and restarting and problem persists.
solocreative Oct 7, 2014 3:53 PM (in response to saralongsdorf)Same issue again here!
Adobe, why can you not post a solution?! We are all customers that have paid for something that is virtually useless...
Not good enough.
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6. Re: I just installed Creative Cloud and I have had a blue rotating circle for the last 40 minutes in the screen. Have tried force quit and restarting and problem persists.
cWadeb Oct 7, 2014 7:35 PM (in response to saralongsdorf)I'm having the same problem - anybody get this resolved?
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7. Re: I just installed Creative Cloud and I have had a blue rotating circle for the last 40 minutes in the screen. Have tried force quit and restarting and problem persists.
ACSPHOTODESIGN Oct 7, 2014 7:40 PM (in response to saralongsdorf)I am also having the same issue. Wheel spinning on aps tab.
I found this page and followed al the steps, but still have the same issue.
App doesn’t open | Progress wheel spins continually
Any fix would be greatly appreciated.
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8. Re: I just installed Creative Cloud and I have had a blue rotating circle for the last 40 minutes in the screen. Have tried force quit and restarting and problem persists.
cWadeb Oct 7, 2014 7:51 PM (in response to saralongsdorf)This is why I haven't subscribed yet. No help with the issues, if I can't access the apps I can't work. We and others have been having this issue and I've yet to get a solution. What's up?
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9. Re: I just installed Creative Cloud and I have had a blue rotating circle for the last 40 minutes in the screen. Have tried force quit and restarting and problem persists.
A218 Oct 7, 2014 11:45 PM (in response to saralongsdorf)I have similar problems. I install cc-app, start it and get an empty cc screen with a blue timer in the middle of the screen that gives me the impression it tries to connect to something.
I have been browsing this forum for days and have tried 'everything' I could find:
- turned off firewall
- connected directly to the internet without a router
- opened ports
- uninstalled cc multiple times
- uninstalled all Adobe software (used to run CS6)
- used cc-cleaner
- manually deleted all adobe related directories
- removed the OOBE directory multiple times
- gave cc administrator permissions
I'm using windows 7.
Another thing I noticed: when cc is running in the background and I play a computer game, cc takes me back to windows. This only stops when I turn off cc.
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10. Re: I just installed Creative Cloud and I have had a blue rotating circle for the last 40 minutes in the screen. Have tried force quit and restarting and problem persists.
Alessandro Castagnini Oct 8, 2014 12:55 AM (in response to saralongsdorf)Try this: https://forums.adobe.com/message/5470608#5470608
Alessandro.
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11. Re: I just installed Creative Cloud and I have had a blue rotating circle for the last 40 minutes in the screen. Have tried force quit and restarting and problem persists.
rab224 Oct 8, 2014 6:09 AM (in response to saralongsdorf)Semi-resolution: I just kept waiting. For about 25-30 minutes. But eventually it did bring up a CC sign in page and started working.
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12. Re: I just installed Creative Cloud and I have had a blue rotating circle for the last 40 minutes in the screen. Have tried force quit and restarting and problem persists.
cWadeb Oct 8, 2014 8:16 AM (in response to rab224)Last evening I waited for over an hour and no result.
Still behaving the same today - no success.
Why would you want to subscribe in get involved in this?
Where is Adobe support?
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13. Re: I just installed Creative Cloud and I have had a blue rotating circle for the last 40 minutes in the screen. Have tried force quit and restarting and problem persists.
deto_ws Oct 8, 2014 10:04 AM (in response to Alessandro Castagnini)Hi alessandro
Im tried and not work..anybody can help?
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14. Re: I just installed Creative Cloud and I have had a blue rotating circle for the last 40 minutes in the screen. Have tried force quit and restarting and problem persists.
deto_ws Oct 8, 2014 10:05 AM (in response to saralongsdorf)Yes..im also i using mac 10.7...maybe a TROUBLE come from updating CC last night..
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15. Re: I just installed Creative Cloud and I have had a blue rotating circle for the last 40 minutes in the screen. Have tried force quit and restarting and problem persists.
k8whiiite Oct 8, 2014 12:03 PM (in response to saralongsdorf)Same problem here! Then I tried to troubleshoot by uninstalling... no to avail. Currently: my computer (MacBook Pro running latest Mav OS) won't uninstall the program (it says I need to Quit... which I can't... because it's not running) but it also won't RUN the program.
UGH. ADOBE, HELP USSSS!
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16. Re: I just installed Creative Cloud and I have had a blue rotating circle for the last 40 minutes in the screen. Have tried force quit and restarting and problem persists.
deto_ws Oct 8, 2014 6:14 PM (in response to k8whiiite)yes, I think CC update not compatible for os MAC
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17. Re: I just installed Creative Cloud and I have had a blue rotating circle for the last 40 minutes in the screen. Have tried force quit and restarting and problem persists.
ACSPHOTODESIGN Oct 9, 2014 11:13 PM (in response to saralongsdorf)I am on Windows 7 PC and getting same issue as those of you on Mac. I have tried letting it run for hours, nothing ever happened. I have tried all of the various steps that have been outlined in the help article I found... as far as the cleaning of caches, uninstalling, running CC Cleaner, reinstalling... still nothing. perhaps when I get some time I will be calling/chatting support.
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18. Re: I just installed Creative Cloud and I have had a blue rotating circle for the last 40 minutes in the screen. Have tried force quit and restarting and problem persists.
KRupani Oct 10, 2014 12:17 AM (in response to saralongsdorf)Hi,
You can try following the steps mentioned in the below mentioned document.
App doesn’t open | Progress wheel spins continually
Thanks
Kapil
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19. Re: I just installed Creative Cloud and I have had a blue rotating circle for the last 40 minutes in the screen. Have tried force quit and restarting and problem persists.
stephaniedominique Oct 10, 2014 1:34 AM (in response to saralongsdorf)I've had the same problem yesterday. I tried this and it works now :
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6



