1 Reply Latest reply on Jun 25, 2014 3:21 PM by A.T. Romano

    premier elements 11 after rendering I try to make a DVD. After filling out the DVD info a small box appears saying indexing but nothing happens. I have a new Lenovo thinkpad with 8GB ram

    vruff

      I use Windows 7 and did all the updates for windows and Adobe This is a 64 bit computer

        • 1. Re: premier elements 11 after rendering I try to make a DVD. After filling out the DVD info a small box appears saying indexing but nothing happens. I have a new Lenovo thinkpad with 8GB ram
          A.T. Romano Level 7

          vruff

           

          Thank you for supplying information related to your Premiere Elements 11 Windows 7 64 bit issue.

           

          Where are the source media for your project saved on the computer hard drive?

           

          Where do you have the Scratch Disks for your project directed and how much free hard drive space is at that

          location?

           

          Did you install your program to the default installation location on Local Disk C or did you do a custom install

          to another drive?

           

          We should wait for the answers to the above, but you may want to delete the Adobe Premiere Elements Prefs file and,

          if that does not do the work, the whole 11.0 Folder in which the Adobe Premiere Elements Prefs file exists. Be sure to be

          working with Folder Option Show Hidden Files, Folders, and Drives active so that you can see the complete path

          cited.

          Local Disk C

          Users

          Owner

          AppData

          Roaming

          Adobe

          Premiere Elements

          11.0

          and in the 11.0 Folder is the Adobe Premiere Elements Prefs file that you delete. And, if that does not work, delete

          the whole 11.0 Folder in which the Adobe Premiere Elements Prefs file exists.

           

          Let us pause here, review and consider, and then we can decide what next.

           

          Thank you.

           

          ATR